Rich Vargo
Rich Vargo at Ken Ganley Ford Parma

Rich Vargo | Page 3

Used Car Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9
32 Reviews
4.9

32 Reviews

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32 Reviews of Rich Vargo

September 25, 2024

Dealership Rating
Employee Rating

up front and honest with pricing and time expectations . Most reasonable pricing in the area ! More

by ALICIAJEFFERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, Dan Overman, John Ruper, George Hadgigeorgiou , Alicia Jeffery, Tim Kubow, Ken Stafford

Sep 26, 2024

Ken Ganley Ford Parma responded

Alicia, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Sep 29, 2024

Ken Ganley Ford Parma responded

Hello, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

September 24, 2024

Dealership Rating
Employee Rating

Great staff! Please retain all of the Bob Gillingham people. They are wonderful. We have worked with this dealership for years and have always received such great More

by JOHNP19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Monske, Ken Stafford

Sep 25, 2024

Ken Ganley Ford Parma responded

John, Thank you for choosing Ken Ganley Ford Parma. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Sep 29, 2024

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Dealership Rating
Employee Rating

Everyone was extremely friendly and very helpful! The energy is amazing when you walk in. Was greeted by several people and met with smiles all around. Will definitely be back to purchase a car! More

by Aebeid
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Nick Feruito , Fernando Rodriguez

Aug 29, 2024

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Aug 29, 2024

Ken Ganley Ford Parma responded

Hi Aebeid, thank you so much for your positive comments about Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

August 04, 2024

Dealership Rating
Employee Rating

People do not help you nor get back with you. If CJ did take over deal and follow through I would have went to a different dealership. More

by Upset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 07, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Aug 07, 2024

Upset responded

I will wait for the response and have no issue talking directly so you can have issues fixed.

August 01, 2024

Dealership Rating
Employee Rating

Jeremy was easy and comfortable to talk with. He has a great personality. I felt very calm and at home talking to him. He was able to walk me through my lease purchase smooth and painlessly. Thro More

by Mike L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tracy Sapienza , Jeromy Acord

Aug 02, 2024

Ken Ganley Ford Parma responded

Mike, We are very happy to hear Jeromy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 20, 2024

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Employee Rating

Jeromy, Bolagi, Nick & Rich were all great to work with! ! They made the whole experience very smooth. More

by Orunmila45
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Nick Feruito

Jul 22, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

Dealership Rating
Employee Rating

If you are looking for an honest salesman then Rich Vargo is your guy.He treated us with respect and helped us find the right vehicle to meet our needs.Sometime after our purchase when a major repair issue p More

by None
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Acker

Jun 11, 2024

Ken Ganley Ford Parma responded

Thanks for sharing about your service experience with Ken Ganley Ford Parma. Rich, Scott and our team appreciate your business and hope to see you again soon!

June 10, 2024

Dealership Rating
Employee Rating

Wow ! What an experience! From an amazing truck that I’m getting 53 miles per gallon on, to a fantastic no pressure informative visit to the business offi More

by rgilly2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, John Ruper, Nick Feruito , Kenneth Miller, Ken Stafford

Jun 10, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Parma are glad to have you as a customer. Congratulations on your new truck!

June 06, 2024

Dealership Rating
Employee Rating

A rip offf $800 for a part I found on line for $300 and they wanted two hours for installing took my friend who is a truck mechanic 15 minutes More

by RWELLS516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Yerace, Dan Overman, John Ruper, Matt Palffy , Ken Stafford

Jun 08, 2024

Ken Ganley Ford Parma responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Someone from our staff will be reaching out to you in the very near future.

May 08, 2024

Dealership Rating
Employee Rating

Liked it better when it was independent, as Gillingham. Sales people are good, F&I folks treat us like an assembly line. More

by Kumite Master
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Nick Feruito, Tracy Sapienza , Chris 'Bubba" Andrade, Kenneth Miller, Ken Stafford

May 09, 2024

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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