Richard Chila | Page 2

We had a great experience buying our new (used) Tacoma. There was no pressure from any sales people. Mason was friendly, engaging and helpful in describing the vehicle,options, features, warranties, etc. T There was no pressure from any sales people. Mason was friendly, engaging and helpful in describing the vehicle,options, features, warranties, etc. The sales manager was a little more high-pressure, but not the worst I’ve experienced-by far, and in the end, he worked with us, and I believe we got a great deal. More

by RUNNINGBILL71 Verified Customer Verified Customer

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It was a pleasure working with Ken, he is commonsensical. However, the used car manager Rick Chila is quite the character, he has a demeanor which is a bit off. Rick would understand logic when presented to However, the used car manager Rick Chila is quite the character, he has a demeanor which is a bit off. Rick would understand logic when presented to him but then refuses to execute on best judgement. My story>> After purchasing, I had observed a chip in the windshield less than 24 hours. Rick completely acted like he was unaware although he was the one who conducted the pre-inspection (physical) on the vehicle prior to sales. He invited his "windshield guy" to examine the details of the chip, to which his guy reminded him that the windshield was previously cracked prior to my purchase, and that he (windshield guy) performed the repairs himself, and it was upgraded to a now "chip" from its previously "cracked". Repair receipts were also not available upon request and Rick claims he did not have such documents on hand. Worst part to all o this; Rick had blamed me the customer initially, stating that I caused the crack driving the vehicle home. I was glad his windshield guy proved to him otherwise. Rick isn't a bad person I would hope, he just doesn't know how customer relationships work. When there is an issue you first listen, then investigate, finally come up to a solution of resolve versus jumping to conclusion and pointing fingers. His demeanor from was unprofessional and I did not expect that out of someone who operates as a manager from a reputable dealership. This is simply my honest opinion about my experience at Del Toyota and in no way shape or form to bash but more of learning and engaging to be better. They're good people overall and deserve the business. I would caution anyone when it comes to purchasing a premium European vehicle (BMW etc.) from them. The knowledge in elements (Servicing in technology) is lack thereof. I had to report the vehicle to a BMW dealership to clear up service prompts which the vehicle displayed, and Del Toyota did not have a clue as to how to proceed with those prompts. My high level patience does not prompt me to regret my experience at Del Toyota, stuff happens. Just be better. More

by Dr. Vince Verified Customer Verified Customer

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Awesome service! Adrian and Sean, entire staff put customer first. You don’t find this anywhere else! Adrian and Sean, entire staff put customer first. You don’t find this anywhere else! More

by Pmachammer Verified Customer Verified Customer

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Brutally Honest, no pressure tactics, more importantly - ethical and fair. Thanks Devin and team for the great experience ethical and fair. Thanks Devin and team for the great experience More

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It was a pleasant experience with the salesman, the finance man and all others involved in my purchase finance man and all others involved in my purchase More

by JACKPROVENCE Verified Customer Verified Customer

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Good experience in and out with no complaints everyone was very helpful with my purchase was very helpful with my purchase More

by SWDITTRICH Verified Customer Verified Customer

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The staff were very friendly and told me everything I needed to fix with my car. Would definitely come back again! needed to fix with my car. Would definitely come back again! More

by MANNAN855 Verified Customer Verified Customer

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Very spacious and modern, many employees available to help as soon as you need it. Whole process from reserving the car I wanted to the finance office upon closing was super smooth and pleasant. John help as soon as you need it. Whole process from reserving the car I wanted to the finance office upon closing was super smooth and pleasant. John Norris in sales was a complete joy to work with and made a special day truly feel special. JIm Krause in financing was also a great guy and turned the usual stress of the money talk into a quick and simple process. More

by YAKOV456 Verified Customer Verified Customer

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My salesman Adrian was very friendly and willing to answer all my questions in detail. It was a wonderful experience and I love my new car! answer all my questions in detail. It was a wonderful experience and I love my new car! More

by margloughery Verified Customer Verified Customer

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Everyone is always friendly and courteous. Never a problem getting a convenient appointment. I'm a customer for life. Never a problem getting a convenient appointment. I'm a customer for life. More

by DANIEL.CRAGIN Verified Customer Verified Customer

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