"It was a great experience!!!"
Everyone treated us fair and were very friendly and helpful. Buying the car was fun and exciting. Rich did a great job of explaining the MKX to us. Worked out that after driving 203 miles, we were glad they took our 2009 MKX in on trade...considering the recall on the airbag is not fixed...and we did not want to drive it back to Michigan. Worked out well...we are a very satisfied customer and would recommend your dealership to everyone interested in a new or used 🚗. Have a great day😄!!!!
"Most Exciting Day Ever!"
I have givin a five star rating because everyone was very,very nice and helpful. They answered all my questions and took time out of their day to teach me how to use all the cool things in my new car. They also showed me awesome safety features and helped me find a car that I was comfortable in!
Rich was very helpful and personable. He made it easy for me without my husband being there at first. He was easy to talk to and answered all my question. I did appreciate his knowledge.
nick was very helpful and I felt like he was being honest with me. I have bought other cars here and when im in need of another I will be back.
Quick and painless been to other dealerships and felt out of place. I came here with mike and and a great experience. Thank you guys.
"Great experience "
Received a prompt response from Rich to my email inquiry about the 2016 Escape. Took a test drive and had the features explained in detail. We experienced a basically hands free transaction. Our deal was very fair and we will deal with Rich in the future. We are now a two Ford family ....
"Second time customer"
Purchased a car from Klaben for the second time and my experience here never falls shy of amazing! From selection, to finance, and finally service throughout the establishment.
"2016 Lincoln MKZ"
Overall experience was great.. all our needs were met. It was a smooth transition to a great car. Great detail on how to operate the car. Bo and Rich were professional in every aspect
"Change of Mind from Nissan "
I was happy with my Nissan Rogue but my husband wasn't. Richard Cupp made a good impression on him and was able to Change my mind about getting a Ford Lincoln He actually gave me exactly what I wanted with price and monthly payments. Thanks again
"Excellence in professionalism."
- Chef Jeff & Jackie
We had not really planned to buy right now but Mr. Cupp spent numerous hours with us, showing us our now, 2015 Lincoln.
At no time was Rich plushie or over bearing.
Then once the sale was made he spent time showing us the features.
We had dinner plans so we took our new car home for evening. The next day we returned and he again spent over an hour setting up our phones and the rest of the cars programming.
Long and short of this review, we now have a new dealership.
Jeff and Jackie