Richard Devereaux

This is a great dealership to purchase a vehicle from. Hunter did everything he said he would over the phone. My new favorite dealership Hunter did everything he said he would over the phone. My new favorite dealership More

by hillstevie1 Verified Customer Verified Customer

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Murray Jeep Chrysler uses stiff arm and deceptive tactics. They employ knucklehead salesmen that work under a sneaky weasel on the floor named Phillip and JD that sneak around eavesdropping on conver tactics. They employ knucklehead salesmen that work under a sneaky weasel on the floor named Phillip and JD that sneak around eavesdropping on conversations in which they (weasels) use to direct their minions on how to proceed with the sale. The mindless minions are given the “numbers” to push the sale within a short time span without giving customers a think period. The salesmen run down the numbers to the customer without even understanding the numbers themselves and are surprised when the customer can perform simple math or recognize the scam/con job of the weasel. They, minions and weasels continually put numbers in front of the customer and refuse the customer possession of the the draft proposals. Murray minions speak in platitudes. They lie about the price convincing customers that the deal is a step up from a lesser model; when actually making manufacture comparisons the scam is easily uncovered. When brought to the minions attention, the lies and dance go into full motion. The weasels den huddle is immediately assembled to redirect the scam. Also, after the sale on our new vehicle, it was discovered that system by system thought to have been included in the sale was not included. When we stepped up, or thought we did, the minions sold us on platitudes, example minion speak: does the car have this and this and this, and the reply was oh yes this car is loaded. The price was an additional 4K as the vehicle was represented as the next level model when in fact it was not. After the sale and uncovering the lies, they do an act of song and dance, and tell you to call Chrysler with the assist button in the vehicle. Come to then find out that the vehicle did not have the update for its software that was required and supposedly checked and complied with on arrival at the dealership along with the required acceptance inspections. This dealer is only concerned with the sale. Respect for customers and service is not their concern. After the software problem was assumed, the dealership would not/did not check the software version and only told us to push the assist button in the vehicle and talk with Chrysler. This dealership should be paused in its dealings, considered criminal and investigated by the parent company Chrysler that it represents. I had also bought a used beater car that I had requested from this same dealership and salesman. On agreement of accepting the vehicle the agreement made with the salesman included clean and detail inside and out, reinstall a fog lamp that had been out of its mounting and to fix an oil leak. The oil leak was the only problem said to be fixed, however, none of the minions could identify what was leaking only that a mysterious gasket was replaced. Also, upon checking the oil as it was supposedly changed after fixing the mysterious gasket it shown black streaking. After approximately 6 hours of discussing/arguing the agreement made with this vehicle, a minion manager agreed to have the vehicle cleaned. During this crazy period, I wanted to end both deals and receive my vehicle that we traded in back. They, this, criminal lot attempted to resale me my original vehicle for approximately 20k above its value using trickery and nefarious numbers on paper. The draft deal on paper after I called them out on the numbers was taken from me and declared property of Murray Jeep Chrysler and the words printed in the header stated that the form was for internal use only. In short they used the form to CTA, Cover Their xxx. Also, the minions defended the numbers on things like what they had spent on preparing the vehicle for resale, fees and taxes. Funny, we had just had the traded vehicle detailed and had it service at Murray Ford Dealership. Another lie from the minions. This dealership employs the lowest form of life for its slight of hand dealings. More

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Excellent people and customer service they man sure we got the car we wanted they help out as much as they to make sure we was satisfied got the car we wanted they help out as much as they to make sure we was satisfied More

by VIKKI187 Verified Customer Verified Customer

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We came in to buy a vehicle that we could flat tow behind our RV. This turned into a mess for us. We spent 3 days of our lives dealing with others short comings. Yes, you made it right BUT it costs us MUCH our RV. This turned into a mess for us. We spent 3 days of our lives dealing with others short comings. Yes, you made it right BUT it costs us MUCH STRESS AND DISCOMFORT because of your folks not truly understanding our needs, or knowing your product line. THEN your finance person tried to make us pay more , to fix your shortcomings. More

by robertgraden62 Verified Customer Verified Customer

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We have purchased two vehicles from them and we are very happy with both of our purchases! happy with both of our purchases! More

by jmsbc14 Verified Customer Verified Customer

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No one took time and went over everything on jeep and how it works bad it works bad More

by eaglenheidi1 Verified Customer Verified Customer

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Very comfortable experience, no pressure by sales and knowledgeable in answering my questions, great experience knowledgeable in answering my questions, great experience More

by Lzuppa Verified Customer Verified Customer

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I found this dealership to be dishonest and misleading. They delivered a vehicle (internet purchase) that had significant paint issues after representing that it would be totally refurbished with the deale They delivered a vehicle (internet purchase) that had significant paint issues after representing that it would be totally refurbished with the dealer fee paid in full. After the delivery, and advising they would fix the problem if I accepted the vehicle, they were evasive with phone calls and finally never completed they're part of the agreement. It took almost 2 months and several phone calls to get my tag. Cheers to John JD Taylor for being the reason some people find salesmen dishonest and detest vehicle purchases. Wyatt was easy to work with. I'm sure they're are some decent salespeople at Murray, but I would steer clear. More

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Very friendly environment. Our agent was very polite and knowledgeable. Love our new van they helped us get. Our agent was very polite and knowledgeable. Love our new van they helped us get. More

by fspropertygh Verified Customer Verified Customer

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Richard and the Team worked to get me what I was looking for in a truck at a reasonable price. for in a truck at a reasonable price. More

by wroy1073 Verified Customer Verified Customer

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