Richard Klaben
Richard Klaben at Klaben Ford Lincoln

Richard Klaben | Page 61

President

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
940 Reviews

I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.

Dealership Experience

45 yrs, 7 mos

Industry Experience

52 yrs, 8 mos

5.0

940 Reviews

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940 Reviews of Richard Klaben

September 28, 2018

Dealership Rating
Employee Rating

Great place to buy or lease. No hassle. The Title said it all. Nice and helpful dealer. Clean and neat dealership. I did not have to wait very long to get my lease done. More

by MSHADOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Christine Klaben , Don Batten, Mike Cooney

September 22, 2018

Dealership Rating

Smooth transition Klaben worked very hard and very swiftly to help me purchase a great vehicle for my daughter. They are the best . They are caring and they dont just s More

by jmcquone048
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 21, 2018

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Bought 2 cars in 4 months from Klaben Chris Volk and Rich Klaben delivered everything they promised and more. I have a new dealer, and it is Klaben Ford. They deliver an honest approach More

by Tommy Boy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Jennifer Bowen, Christopher Volk , Denise Miller

September 19, 2018

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Amazing Experience We were amazed at our experience from the moment we walked in the door until we got finished in finance. The staff was friendly and accommodating! More

by Cheryl11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen , Nick Schrader

September 18, 2018

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Always go above and beyond! Rich Klaben and Dave Motts have gone above and beyond for me each time I have gotten a vehicle from Klaben! I always recommend Klaben to anyone I know More

by Hgash08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Christine Klaben , Dave Mott

September 18, 2018

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Employee Rating

Great car buying experience for me Pleasant buying experience . Sales,service,and finance staff were knowledgable and polite .would recommend klaben to friends and family .certified pre More

by JOSEPHSOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Moyers

September 17, 2018

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Employee Rating

"As good as it gets" Our family has been buying vehicles from Klaben for over 25 years. Our salesman, Terry Baughman has been with us throughout all those years. Terry is More

by SLCORREIA2
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks , Terry Baughman, Denise Miller

September 13, 2018

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Employee Rating

Uniquely wonderful car buying experience I first contacted Carpro web sight for the highest rated dealershipin my area, Klaben Ford. I then was contacted by Christopher Volk, sales represent More

by Gus
Customer Service
Friendliness
Price
Recommend Dealer
Yes

September 06, 2018

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Employee Rating

Painless I had been looking for the right 2016 MKX Reserve for the last month. I knew exactly the what I wanted and spent hours on the internet looking. I h More

by Fordfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen , Nate Bryant, Terry Colbert, Douglas Lewin

September 06, 2018

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Employee Rating

Always easy to deal with the Klaben group. They just make the purchase process easy, nothing complicated. I have leased a number of vehicles over the last 15 years from Ford thru Klaben and I k More

by BGLANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denise Miller, Dave Mott

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