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Richard Klaben
940 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
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940 Reviews of Richard Klaben
January 16, 2017
Process of choosing and buying a used electric hybrid car. We were looking to buy a used vehicle that was at least a hybrid. We wanted to buy from a local dealer and Americam-made, if possible. We were helpe We were looking to buy a used vehicle that was at least a hybrid. We wanted to buy from a local dealer and Americam-made, if possible. We were helped right away with some insightful questions to get an idea of what we were really looking for, what we needed, and what we might be able to afford. I was impressed by knowledge, amount of information recalled, and friendliness. More
by nancyluvscats
Verified CustomerOther Employees Tagged: Doug Beavers, Stephanie Slomberg
January 12, 2017
Best car dealership experience ever! Sales personnel were extremely helpful yet not pushy. Had vehicles waiting that i was interested in looking at when i arrived. I waffled back and fo Sales personnel were extremely helpful yet not pushy. Had vehicles waiting that i was interested in looking at when i arrived. I waffled back and forth between vehicles and i never was made to feel like i was a bother. Pricing exactly where i needed it to be without haggling or begging. Just a wonderful experience all around. More
by wheresmyisland
Other Employees Tagged: Chris Moldas, Roscoe Woodberry, Christine Klaben
January 11, 2017
Just superb--relaxed, honest, no-pressure buying experience. My wife and I drove two hours to Klaben Ford to purchase a used Ford Focus that we saw on their website. We were so pleased with our experience. Nate My wife and I drove two hours to Klaben Ford to purchase a used Ford Focus that we saw on their website. We were so pleased with our experience. Nate was friendly, sincere and thorough. He went out of his way to make us comfortable and answer all of our questions. The owner, Rich Klaben, even came over to introduce himself and explain the certification process for all their used cars (which is very stringent--you won't end up with a lemon from this place!). Ford Financing offered us a competitive rate that matched the APR on a loan we received from our personal bank. No hassle, no haggling, no pressure--just excellent customer service. I would refer friends and family here in a heartbeat. More
by AEC103
Other Employees Tagged: Nate Bryant, Stephanie Slomberg
January 10, 2017
Fantastic service with no pressure to buy. Doug Carter and Mike Cooney were very friendly and patient. There was no pressure to buy a vehicle. They took the time to go over all the features m Doug Carter and Mike Cooney were very friendly and patient. There was no pressure to buy a vehicle. They took the time to go over all the features my edge and constantly asked if I had any questions. The buying process was quick and easy. Best experience I have had buying a car. More
by boppie6
Other Employees Tagged: Doug Carter, Mike Cooney, Stephanie Slomberg
January 07, 2017
The Third Time's the Charm Our family has returned to Klaben Ford once again to lease another beautiful Flex. The sales team, service team and management just wait to work towar Our family has returned to Klaben Ford once again to lease another beautiful Flex. The sales team, service team and management just wait to work towards putting you in the driver's seat of your dream Ford! More
by BALANCY62575
Other Employees Tagged: Joe French, Christine Klaben , Mike Cooney, Dave Mott, Tim Czubaj
January 06, 2017
Awesome Dealership Klaben Ford was a pleasure to work with. They go out of their way to make your buying experience the best it can be. Will continue to business with Klaben Ford was a pleasure to work with. They go out of their way to make your buying experience the best it can be. Will continue to business with them in the future. More
by eugenenewland
Other Employees Tagged: Jim Bills, Dave Mott, Stephanie Slomberg
January 04, 2017
Another GREAT EXOERIENCE at Klaben! Klaben has been my car dealer for years. The reason why I always go to Klaben for my automotive needs is 1.) Excellent product line 2.) Excellent Sak Klaben has been my car dealer for years. The reason why I always go to Klaben for my automotive needs is 1.) Excellent product line 2.) Excellent Sakes 3.). Excellent Service and 4.) Excellent Care throughout the ownership of your car. More
by Ggymmnast
Other Employees Tagged: Mike Cooney, Matt Moyers, Don Xu
January 04, 2017
Great experience! I had a great experience leasing a Ford Focus from salesman Doug Carter. He was extremely knowledgeable and helpful! It was my first time leasing a ca I had a great experience leasing a Ford Focus from salesman Doug Carter. He was extremely knowledgeable and helpful! It was my first time leasing a car and he walked me through all of the steps and gave me an awesome deal. I recommend him to everyone! I also found Stephanie Slomberg in finance to be very friendly and helpful. More
by a.grano
Other Employees Tagged: Doug Carter, Stephanie Slomberg
December 23, 2016
New vehicle lease Working with the folks at Klaben was an effortless experience. Dave Mott took great care in answering all of my questions. The process went smoothly Working with the folks at Klaben was an effortless experience. Dave Mott took great care in answering all of my questions. The process went smoothly right through signing the papers with Jennifer. I have been buying vehicles from this dealership for over two decades. I am amazed to see many of the same faces still working for the Klaben team. That's a testament to Richard Klaben and the entire Klaben group. Thanks to everyone!!! More
by Robodad
Other Employees Tagged: Jennifer Bowen , Dave Mott
December 22, 2016
TWO GREAT NEW TRUCKS! TWO AMAZING DEALS! I HAVE BEEN BUYING AND LEASING VEHICLES FROM KLABEN FORD FOR OVER 20 YEARS . THEY ALWAYS TREAT ME AND MY FAMILY WITH RESPECT AND ARE UNBELIEVABLY HELP I HAVE BEEN BUYING AND LEASING VEHICLES FROM KLABEN FORD FOR OVER 20 YEARS . THEY ALWAYS TREAT ME AND MY FAMILY WITH RESPECT AND ARE UNBELIEVABLY HELPFUL TO GET YOU WHAT YOU WANT, AND GET IT DONE QUICKLY. I'VE BEEN WORKING WITH RICH KLABEN, TERRY COLBERT, AND MIKE COONEY FOR AS LONG AS I CAN REMEMBER, AND MORE RECENTLY, DOUG CARTER. RECENTLY WENT IN TO RE-LEASE ANOTHER VEHICLES DO TO UNEXPECTED HIGHER MILEAGE THAT I HAD PUT ON ONE OF MY VEHICLES. THEY WERE ABLE TO HELP ME GET INTO TWO NEW LEASES WITH MINIMAL COSTS. WHEN I WAS DONE, I LEFT THERE PUTTING OUT LESS MONTHLY THAN I WAS BEFORE I WENT IN. (END OF THE YEAR SPECIALS ARE GREAT!) I WOULD HIGHLY RECOMMEND THE KLABEN FORD-LINCOLN DEALERSHIPS, FOR SALES AND SERVICE, TO ANYONE. More
by RICH@METALMAX
Other Employees Tagged: Jennifer Bowen , Doug Carter, Terry Colbert, Mike Cooney
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