Richard Morra | Page 5

I am very happy with my pre-owned honda cr-v. Richard Morra was very courteous and helpful with my decision on which car was best for me. I am serious when I say I am absolutely thrilled. Cody was very Morra was very courteous and helpful with my decision on which car was best for me. I am serious when I say I am absolutely thrilled. Cody was very helpful in choosing the right Insurance packages for me. Thank you again Richard Morra . More

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Bad tempered manager This dealership canceled the deal with me the next day after I paid $500 deposit and agreed them to check my credit report. The reasons they said a This dealership canceled the deal with me the next day after I paid $500 deposit and agreed them to check my credit report. The reasons they said are: 1. There is one mistake on my proof of income so that they met problems when applied for auto loan for me. 2. They saw my bad review about them on Google(my original review is attached below) and thought I am not happy. For the first reason, I told them that I am able to pay cash. No need for loan then. For the second reason, I told them I am happy about the deal, especially after I wrote the review. They still wanted to cancel the deal with me, so I believe that the true reason is, they are not happy with my review. I understand they have the right to cancel the deal, I respect that, also they returned the $500 deposit back to me. But I saw their reply to my original review on Google. I just want to point out: 1. My original review is real and objective. The dealership also admitted. We can just leave people judge. 2. They can cancel the deal because they didn't let me sign the purchase contract. What they let me sign is just an intent and an agreement for credit checking, they also didn't give me any copies of those documents. I lacked of experience so I failed to noticed this. I don't know if the dealership forgot to give me or they did it on purpose. 3. I am not a fraud(the dealership replied to my original review saying I am a possible fraud). After Flood Mazda canceled the deal with me, I visited another dealership and bought same model car by cash. It is a lovely 2017 Mazda Grand Touring AWD, the another dealership offered me excellent service and saved me $800 compared to Flood Mazda. So my suggestion is, you can visit Flood Mazda when you want to buy or lease a car. They have an amazing building and an excellent receptionist Jason. Try going with salesman Anthony Deangelis, you will receive perfect service. The finance director Cody is also professional even though he still need to work on his communication skill in complicated situation. But be careful with the General Manager Russell Cunha, you'd better serve him as he is the consumer. Otherwise he will fire you:"You are not my consumer when you are unhappy". And also watch out what you have signed, don't forget asking the copies. I can prove everything I said here. I have the receipt that I bought my new car from another dealership. I have a phone recording when talking to Flood Mazda people(I had asked for their permission before recorded). If Flood Mazda still want to argue with me, I don't mind sending this to Mazda headquarters and Rhode Island consumer protection attorney. Happy New Year! ---------------------------------------------------------------------------------------------- My original review:   The dealer who went test drive with me was cold and not prepared. When I asked him the details of the car, he replied “it is posted on our website, why don’t look at it by yourself?” And many other things that made me feel uncomfortable.   Even though I was quite angry, I decided to buy the car because I have visited a couple of dealerships for a month, and I already got tired of this. When I started the buying process, the manager came to me to comfort me. But I refused to talk to him because I was still angry with their service. Then the manager suddenly got angry and yelled to the other dealers “Don’t sell the car to her!” I apologized to him for my ignorance to him. Then he said “Young lady, I gonna teach you a lesson. You drove 1.5 hours here, but I am not going to sell you the car.” Then he left.   I ran outside, it was raining, and the manager was starting his car. I stood in front of his car and apologized to him again then he agreed to sell me the car.   It was my fault not to reply to the manager’s comforts due to another dealer’s arrogance. But I think the manager still overreacted to their customers. I didn’t say any bad words to him, I just didn’t want to talk to him. So I think he is very unprofessional and arrogant.   The other dealers came to comfort me later, they are kind, thank you guys. More

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Richard Morra worked extremely hard not only to locate the car we wanted but also to get us a fair deal. He didn’t make us feel rushed at all and he spent the time to familiarize us with the new car. the car we wanted but also to get us a fair deal. He didn’t make us feel rushed at all and he spent the time to familiarize us with the new car. Honestly if it weren’t for him, we would have gone elsewhere. Great salesman!!! More

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Had a very nice experience purchasing my new car. The whole experience was great Rich was excellent as well as Cody. I would recommend Flood Mazda to a friend and I really like the new showroom. The whole experience was great Rich was excellent as well as Cody. I would recommend Flood Mazda to a friend and I really like the new showroom. More

by GSIMONE3 Verified Customer Verified Customer

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Awesome Experience! From the first initial contact with our Sales Rep Richard Morra to the final handshake with Finance Director and Manager - it was a fantastic experien From the first initial contact with our Sales Rep Richard Morra to the final handshake with Finance Director and Manager - it was a fantastic experience and my wife and I are so happy with the purchase of our Brand new Mazda! It is such a sophisticated and classy vehicle and we were treated like family! Would highly recommend to any and all purchasing a new or used high quality and sleek looking vehicle. More

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Sales experience The staff was courteous, respectful, and friendly. There was no sense of high pressure and made the process easy. They all made the terms quite unders The staff was courteous, respectful, and friendly. There was no sense of high pressure and made the process easy. They all made the terms quite understandable. More

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Great customer service I bought a new Mazda CX 5 and Rich was great. I didn’t feel pressured and I got payments close to what I was looking for, and I love the car! Everyone I bought a new Mazda CX 5 and Rich was great. I didn’t feel pressured and I got payments close to what I was looking for, and I love the car! Everyone was friendly and knowledgeable. More

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A pleasant morning at the car dealership (really!) We had read good things about Flood Mazda and decided to give it a shot. Rich patiently worked with us to explain leasing options even as our two litt We had read good things about Flood Mazda and decided to give it a shot. Rich patiently worked with us to explain leasing options even as our two little boys were acting like, well, two distracting little boys. After a couple of test drives and some no-pressure back-and-forth on terms, we drove off the lot in a great new Mazda. Rich spent time walking us through everything from the leasing process to all of the features of the car, and was an absolute pleasure to work with, as was Cody in finance. Highly, highly recommended. More

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2016 Mazda3 was a great buy! I bought my 2016 Mazda3 from Richard about a month ago and it’s been running like a dream. Rich was very helpful answering all my questions and concer I bought my 2016 Mazda3 from Richard about a month ago and it’s been running like a dream. Rich was very helpful answering all my questions and concerns and he’s been very easy to get a hold of when I’ve had questions since the purchase. I would definitely recommend going to see Richard if you are in the market for new car it was an overall great experience! More

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Enjoyable experience with our purchase. We are very pleased with our experience buying our new car. Rich was delightful to work with, and Jason was very responsive to our inquiry. Both wer We are very pleased with our experience buying our new car. Rich was delightful to work with, and Jason was very responsive to our inquiry. Both were highly professional. And Cody made it easy to complete the deal. Highly recommended. More

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