Richard Norton
Richard Norton at Honda of the Avenues
Refer Me

Richard Norton | Page 2

Sales and Leasing Consultant

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.6
54 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

15 yrs, 2 mos

4.6

54 Reviews

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54 Reviews of Richard Norton

October 05, 2023

Dealership Rating
Employee Rating

I did a great deal of looking on the website, so that when I went in I knew what I wanted in a car and in the investment. My salesperson, Richard Norton, was very helpful and informative, as well as pati More

by claudiateaches
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Norton, Bill Laman

September 11, 2023

Dealership Rating
Employee Rating

Salesperson and Sales Manager listened to what I wanted and needed and found the perfect fit for me. Vehicle features were thoroughly shown and explained to me. Process was relatively painless. More

by MDENNING27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marshall Gerald

Sep 11, 2023

Honda of the Avenues responded

Thanks so much for the kind comments and the 5 star review. We certainly appreciate your business and look forward to serving you in the future. Thanks again. Respectfully, Scott Williams General Manager

September 09, 2023

Dealership Rating
Employee Rating

Everyone seemed knowledgeable about the vehicles, as well as being helpful, friendly and concerned about good customer service. More

by swconklin
Recommend Dealer
Yes

Other Employees Tagged: Clay Fenwick

September 06, 2023

Dealership Rating
Employee Rating

Wouldn’t honor the new car service agreement, which covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the More

by Harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 07, 2023

Honda of the Avenues responded

Harvey, Thank you for sending in your review, while we understand your frustration; it's not that we won't honor your maintenance program but there are strict rules Honda puts in place for every dealer to follow. The program goes strictly by the maintenance minder. The maintenance minder must be at 15% or less before the vehicle is eligible for the complimentary oil change/tire rotation. Unfortunately, there are no exceptions to the rule. I can print out the guidelines for you it you would like a copy. Regarding your driver assist error message, I'd be more than happy to get that taken care of for you. If for some reason we are unable to fix your concern with your vehicle we can absolutely get a Honda field engineer involved. Please give me a call at your convenience. Crista Poynor Service Director 904-370-1300 x1290

May 13, 2023

Dealership Rating
Employee Rating

Derick was very helpful great job ver friendly i will recommend him to every one. Finance snd every one was great A+++++ More

by Mina Kulaksiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Evan Dunaway, Derrick Gayle, Thomas Phelps, Clay Fenwick, JJ Quest , Randy Lodato, Scott Williams

February 14, 2023

Dealership Rating
Employee Rating

My salesman Brent was very good and informative and trustworthy I will buy my next vehicle there More

by George Metzner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Phelps , Sales man Brent

Feb 16, 2023

Honda of the Avenues responded

Hello George, thanks for the kind words and 5 star review. We appreciate your business and look forward to serving you in the future.

October 16, 2022

Dealership Rating
Employee Rating

Without showing me car and without providing me a quote, the finance team has done a hard pull on my credit. The sales man has lied about soft pull. Called manager and he proudly said, he represent himself More

by Mar
Recommend Dealer
No

July 23, 2022

Dealership Rating
Employee Rating

We had a great experience with the recent purchase of our Pilot. Richard Norton was great and so knowledgeable. He and the staff at Honda of the Avenues made it a truly pleasant experience. More

by Timi
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 10, 2022

Dealership Rating
Employee Rating

Richard worked with me on the negotiation of my new 2022 crv i couldn't be any happier he was very knowledgeable and he was able to find me the car i wanted and in the shortest time possible. More

by Yiselc18
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clay Fenwick

April 05, 2022

Dealership Rating
Employee Rating

Great sales service. Very professional and considerate. No pressure to buy. When into the dealership to look at one specific vehicle with no intention to make a deal righ More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard , Andrew- Sales Manager

Apr 07, 2022

Honda of the Avenues responded

Thank you for the honest review Richard. We appreciate your business and we are thrilled that we could provide you with exceptional service. Thank you for choosing Honda of the Avenues and welcome to the Family!

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