Alex Wilson

Steve Hammes is the reason I visited DePaula and ultimately purchased my Equinox EV! He was, and still is, very patient answering all my questions. Everyone I have dealt with at DePaula has been ext ultimately purchased my Equinox EV! He was, and still is, very patient answering all my questions. Everyone I have dealt with at DePaula has been extremely helpful and professional. More

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Tracy and Dennis are the best. When they are not there Rick will help me as well. They are the best. I will come back and they will continue to get my business. Thank you When they are not there Rick will help me as well. They are the best. I will come back and they will continue to get my business. Thank you More

by SHAVONNE Verified Customer Verified Customer

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Very accommodating. Fast. Efficient and kind. Work expected finished the first time. I will return anytime Fast. Efficient and kind. Work expected finished the first time. I will return anytime More

by jkc1955 Verified Customer Verified Customer

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everything was ok but I think 1hr. and 20min. Is a little to long for A oil change and 20min. Is a little to long for A oil change More

by RAYJJ42 Verified Customer Verified Customer

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Said all the right things to get a sale, but when something goes wrong you can’t stand by your word and do not support the customer. something goes wrong you can’t stand by your word and do not support the customer. More

by jaybird312 Verified Customer Verified Customer

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Services were not completed as should have been. Communication during service was lacking. Not happy with service Communication during service was lacking. Not happy with service More

by LIDDLE825 Verified Customer Verified Customer

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The service manager backed my car into another vehicle. Disappointed that after myself and another family looked over my car to find the issue of why I had been bringing my car in, it could have been an ea Disappointed that after myself and another family looked over my car to find the issue of why I had been bringing my car in, it could have been an easily fix on the first or second visit. Not on visit #4/5. More

by ALYSHA.WILCOX8 Verified Customer Verified Customer

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My appointment was on time with very friendly service, with a smile. They even finished a little early. Sheila with a smile. They even finished a little early. Sheila More

by Sheila Verified Customer Verified Customer

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Timely appointment. Taken immediately. Responsive. Work done quickly. Problem resolved. The staff were very friendly. Taken immediately. Responsive. Work done quickly. Problem resolved. The staff were very friendly. More

by jkc1955 Verified Customer Verified Customer

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Zero communication. Multiple times my car has been there for over a week and the only time I get updates are when I call about it. Its also usually not even looked at un Multiple times my car has been there for over a week and the only time I get updates are when I call about it. Its also usually not even looked at until days after my scheduled apt... Which they schedule weeks out. I spoke with a manager about this and he refunded my diagnostic fee but said he doesn't see the issue and blamed his staff right in front of her. This has happened to me multiple times it's obviously a programmatic flaw that there are too many cars being scheduled. I've tried to take it to other mechanics but they don't have the tools and say I need to take it to the dealership. I hate dealing with this place everytime my car needs work, having a broken car is stressful enough and they make it 10x worse More

by CHELSEACOSTANZO Verified Customer Verified Customer

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