Rick Milbeck
Rick Milbeck at Maple Hill Auto Group
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Rick Milbeck | Page 10

Service Advisor/Warranty Administrator

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
185 Reviews

Dealership Experience

19 yrs, 5 mos

4.8

185 Reviews

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185 Reviews of Rick Milbeck

January 21, 2021

Dealership Rating
Employee Rating

First time customer but it was the most pleasant, professional and affordable car maintenance experience I have ever had. I will definitely be a return customer! More

by SAMANTHANOREENSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Jan 21, 2021

Maple Hill Auto Group responded

Thank you, so much! We love hearing about our customer's great experiences, and we look forward to working with you in the future. Please give us a call when you are ready for your next service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 14, 2021

Dealership Rating
Employee Rating

As always an absolutely perfect experience! Loved the sales department at the time of purchase and service has been just as awesome! Thank you again! More

by JDANIEL6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Amie Freeman, Che Lopez, Steve Nutt

Jan 14, 2021

Maple Hill Auto Group responded

Thank you, so much! We love working with people like you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 14, 2021

Dealership Rating
Employee Rating

Cassandra did a great job of follow up. In fact, she took me to the parts department, explained what was needed and ensured they understood. I would have given an excellent if Rick would have called me More

by BLTINKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall

Jan 15, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. I am happy to hear that you had a great experience with us. I know that Rick was on vacation for a little while so I am unsure if that is why you did not receive a call back. If there is anything we can do for you in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

January 13, 2021

Dealership Rating
Employee Rating

Very professional, great job taking care of our needs!! Always very friendly and courteous and very easy to make appointment and get service done in a timely fashion More

by M.CONKLIN5555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Jan 13, 2021

Maple Hill Auto Group responded

Thank you, so much! We appreciate hearing how much our customers love coming to Maple Hill for service. Please, let us know if there is ever anything else we can assist you with. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 07, 2021

Dealership Rating
Employee Rating

Very helpful and courteous--I was having a hard time getting the code for the app and the service gal connected me with the salesman and I have it all fixed. Thank you so much More

by DDMAP381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt, The salesman that helped me with the code for the on call app!

Jan 08, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here at Maple Hill! Please don't hesitate to reach out if there is anything else we can assist you with. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 07, 2021

Dealership Rating
Employee Rating

Kelsey and the staff are awesome. They're understanding and patient with me throughout the entire process. The people are responsive, and I am Thankful!!! More

by tfgthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey LeRoy , Amie Freeman

Jan 08, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Kelsey! Please don't hesitate to reach out if there is anything else we can assist you with. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 06, 2021

Dealership Rating
Employee Rating

I have always enjoyed having my car serviced at Maple Hill. Everyone is very helpful and friendly. I would recommend this dealership to all my friends. More

by Drivermc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Lawrence, Steve Nutt

Jan 08, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department! Please don't hesitate to reach out if there is anything else we can assist you with. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 05, 2021

Dealership Rating
Employee Rating

Always clean, professional, knowledgeable and friendly. I love my Subaru's and trust Maple Hill to take care of them. Great service, and a wonderful parts department. Also friendly low pressure sales sta More

by LEINADYERDNAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Jan 06, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 17, 2020

Dealership Rating
Employee Rating

Excellent service, great experience and communication. One of the better car service experiences. It’s not ok you’re making me try to write 25 words before I can give a 5-star review. That’s the only b More

by BROWNA9999
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Dec 18, 2020

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear that you had a 5 star experience here in our service department. I apologize for the 25 word minimum. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

December 09, 2020

Dealership Rating
Employee Rating

Excellent service call; professional, friendly people, the job was completed promptly and without surprises. Despite pandemic precautions I felt safe and valued. Great work team! More

by SAILORPHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Andrea Darnell , Steve Nutt

Dec 09, 2020

Maple Hill Auto Group responded

We're happy that you received such excellent care in our service department. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@yahoo.com

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