Rick Milbeck
Rick Milbeck at Maple Hill Auto Group
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Rick Milbeck | Page 11

Service Advisor/Warranty Administrator

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
185 Reviews

Dealership Experience

19 yrs, 5 mos

4.8

185 Reviews

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185 Reviews of Rick Milbeck

December 02, 2020

Dealership Rating
Employee Rating

I am very pleased with all service I have received from Maple Hill. Everyone was very polite and seemed to be very knowledgeable with any questions to had. Everyone was very professional. More

by MARPA2241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Dec 03, 2020

Maple Hill Auto Group responded

I am happy to hear that you had a wonderful experience here. We are always here when you need us. Is there anything we can do during your next visit to ensure you have a 5 star experience? Please reach out to us if we can ever be of any assistance. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

December 02, 2020

Dealership Rating
Employee Rating

5 stars for the service dept. Looses a star of the selling staff, was not please with their attitude and assumptions toward purchasing a vehicle thru them. (So I bought else where.) Their service st More

by JILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Hannah Seal , Che Lopez, Steve Nutt

Dec 08, 2020

Maple Hill Auto Group responded

We are happy that you enjoy our service department staff. Denny is great, and we're happy that our customer enjoy his company as well. If there is ever anything our service department can do for you, give us a call. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 30, 2020

Dealership Rating
Employee Rating

Maple Hill is reliable, well trained, and very professional in all respects. I have purchased three Subarus there and had two other serviced there as well. I have recommended them to three other f More

by GearGeeze
Recommend Dealer
Yes
Nov 30, 2020

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. I am so glad you have had good experiences with both our sales and service departments. Please reach out if there is ever anything else we can do for you. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com (269)342-6600

November 29, 2020

Dealership Rating
Employee Rating

The service department was really really really really really really nice and very very very very very very very very very very very very professional More

by dmrich1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Andrea Darnell , Amie Freeman

Nov 30, 2020

Maple Hill Auto Group responded

Thank you so much for leaving us a review; we really appreciate it. We are happy to hear that you had a great experience in our service department. Please let us know if we can be of any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 09, 2020

Dealership Rating
Employee Rating

The service staff was very attentive. I appreciated the ride to my home while waiting for my car. I appreciate the car wash at the end of the service! More

by NASSAU349
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Nov 11, 2020

Maple Hill Auto Group responded

Thank you so much for taking the time to leave us a review. We are thrilled that you had a great experience here in our service department. Please let us know if we can assist in any other way. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 30, 2020

Dealership Rating
Employee Rating

I really appreciate how fast I am greeted when I come in and the speed of the service. I also like that the facility is so clean. The waiting room is very nice also. More

by JILLSMOKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bruce Balestri

Nov 04, 2020

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 29, 2020

Dealership Rating
Employee Rating

Friendly staff. Communicated well and worked efficiently to get the vehicle repaired and get me on my way. Comfortable waiting room allowed me to work on my laptop while waiting for the work to be done More

by AMIE.BYHOLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Nov 04, 2020

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 21, 2020

Dealership Rating
Employee Rating

Very quick and knowledgeable with constant communication pricing was fair waiting room was clean and had water and snacks I had an appointment and did not have to wait More

by JOEPIAZZA1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 04, 2020

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 16, 2020

Dealership Rating
Employee Rating

You feel like you’re really being taken care of by the Maple Hill staff. Very kind, helpful and completed great work. Thank you for the help! More

by Tb35bk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2020

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had such a great experience. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 10, 2020

Dealership Rating
Employee Rating

Nice facility. All recalls completed on time. Staff very friendly. Only negative is this requirement to write 25 words. The sky was blue on Thursday. More

by ADARC52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Oct 14, 2020

Maple Hill Auto Group responded

Thank you for taking the time to leave your review. We appreciate knowing that you were happy with your service and our staff. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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