Rick Milbeck | Page 12

Service was great but the car wash was awful! The water spots were all over on my black Forester so I had to run my car thru a carwash afterwards! spots were all over on my black Forester so I had to run my car thru a carwash afterwards! More

by WILLOW0 Verified Customer Verified Customer

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I have had several service experiences with this location, each worse than the last. This last timeI mentioned an interest in a future car purchase and was told I would need to speak to a sales rep location, each worse than the last. This last timeI mentioned an interest in a future car purchase and was told I would need to speak to a sales representative. I sat on the sales floor waiting for my car and walked around the lot (I was there for an hour and 45 minutes) and was no once approached by a sales member. The service manager is nice enough, but this last visit he gave me a disdainful look and seemed to take an attitude with me when I told him I had my tires changed at Costco because they charged me half of what Maple Hill would. I saw my air filters sitting on the counter for about half an hour before anyone “found” me to ask me about replacing them (in reality, I kept checking the counter to see if anyone was there and it was I who finally ran into the manager to get an update on why a simple oil change where I was next in line was taking nearly 2 hours). I purchased my last two Hyundais from Elhart in Holland and I will return there for future service and the purchase of my 2021 Palisade later this year. I find the Maple Hill Hyundai dealership to be completely unprofessional and not interested in maintaining a client base. They don’t treat you like they want your business, but more like they are doing you a favor and you’re an inconvenience. More

by RWARD Verified Customer Verified Customer

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Phil Lawrence was very helpful and has always gone up and beyond to make our transition into a new Subaru smooth. That's why we keep coming back. Thank you for taking such good care of us. Marsha Meyer/M beyond to make our transition into a new Subaru smooth. That's why we keep coming back. Thank you for taking such good care of us. Marsha Meyer/Michael Dunn More

by MJMEYERBOOKS64 Verified Customer Verified Customer

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outstanding service. Car smelled like it was sanitized after service which was so welcoming. Andrea is amazing. Timeliness was KEY and you more than delivered! after service which was so welcoming. Andrea is amazing. Timeliness was KEY and you more than delivered! More

by I Znidarcic Verified Customer Verified Customer

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Great service, great attitude, the guy I talked to explained everything and answered all my questions happily. Now my car runs better than when I bought it. explained everything and answered all my questions happily. Now my car runs better than when I bought it. More

by VANNESTJACOB Verified Customer Verified Customer

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Dont remember names of service people but all were great Service completed quickly Helped me with my inside functions computer phone maps plug in etc great Service completed quickly Helped me with my inside functions computer phone maps plug in etc More

by SHARONKLOK1950 Verified Customer Verified Customer

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Steve and Nick in service are great. We just bought a new car and Nick the dealer was great as well. Friendly staff overall and competitive pricing. car and Nick the dealer was great as well. Friendly staff overall and competitive pricing. More

by ELIZABETHGRANFELDT Verified Customer Verified Customer

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We have bought three cars at Maple Hill, not because of the deals we get but because of the terrific service we receive. We might see a salesman every 5-10 years, but we see the service department for all the deals we get but because of the terrific service we receive. We might see a salesman every 5-10 years, but we see the service department for all of our oil changes, basic service and if there are problems we come in for resolutions. I have ALWAYS been treated with incredible respect and friendliness. I wouldn't want to go anywhere else! This time my husband brought my car in for the service department because I am laid up with a broken ankle so I am not who he worked with but, in the past, Rick has always been great and Amie called me today to check on my level of satisfaction and she was very good too! More

by COLETTE.WISMER Verified Customer Verified Customer

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This is our sixth purchase from Maple Hill, and we have returned - in spite of having moved an hour away - because of outstanding service (especially from Rick Milbeck) and our relationship with Phil Lawre returned - in spite of having moved an hour away - because of outstanding service (especially from Rick Milbeck) and our relationship with Phil Lawrence who listens to, and understands, our needs. Our satisfaction is reflected not only in our loyalty, but also that we recommend Maple Hill to others in our area who are looking at Subarus - even though there are two other dealers equidistant. More

by PCCARRA Verified Customer Verified Customer

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Dealership was very professional in providing service. Service techs were very courteous & kept me informed in a timely manner. Service appointment was completed at the promised time. Great experience! Service techs were very courteous & kept me informed in a timely manner. Service appointment was completed at the promised time. Great experience!! More

by DHEPNER747 Verified Customer Verified Customer

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