Rick Milbeck
Rick Milbeck at Maple Hill Auto Group
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Rick Milbeck | Page 8

Service Advisor/Warranty Administrator

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
185 Reviews

Dealership Experience

19 yrs, 6 mos

4.8

185 Reviews

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185 Reviews of Rick Milbeck

August 19, 2021

Dealership Rating
Employee Rating

Amazing service. From ordering my car and taking delivery to stopping in to get a quick diagnostic to ensure everything is running properly for my trip. Free car wash anytime. The service is top of the gam More

by NANI.SHALOM0127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster , Misty Figg, Amie Freeman, Phil Lawrence, Che Lopez, DAN TAYLOR

Aug 20, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

August 13, 2021

Dealership Rating
Employee Rating

I am always treated with respect I do not remember who I talked to when bringing my car in for recall service. The shuttle driver was very kind. More

by JVLFORR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster , Misty Figg, Amie Freeman, Che Lopez, DAN TAYLOR

Aug 16, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

July 26, 2021

Dealership Rating
Employee Rating

Always great service at Maple Hill Auto!!! I always recommend them to my friends and associates. We love our crosstrek!! The service center is always friendly and never pushy. Rick and Steve have alway More

by PLEM66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster , Steve Nutt

Jul 27, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us; we truly appreciate it. We are happy to know that you had a positive experience in our service department. If there is anything you need please do not hesitate to contact us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

July 21, 2021

Dealership Rating
Employee Rating

They were fantastic! Very appreciative of their help. They diagnosed my car and made the appropriate fix and corrected both of my issues in 30 minutes. More

by RYGILLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey LeRoy , Che Lopez

Jul 23, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

June 03, 2021

Dealership Rating
Employee Rating

Great fast oil change and wonderful service and desk people. Thanks. Bob Kennedy, white 2015 Subaru Outback “Moby Dick” or Scoobie Doo 2, or “Rattles the Subie.” More

by dudi_kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt, Car wash guy. I’ll double tip him next time

Jun 07, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative 269-342-6600 Mtassell@maplehillauto.com

May 21, 2021

Dealership Rating
Employee Rating

Very nice and friendly staff. The facility is always very clean. They do a good job of servicing my car. And that's all she wrote!! 🙂 More

by KKRUSE47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

May 22, 2021

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

May 17, 2021

Dealership Rating
Employee Rating

I love the service center here! They took care of my car and made sure that everything was right! They helped me out with finding what I needed and they were nothing but kind! More

by lwarden23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

May 18, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 17, 2021

Dealership Rating
Employee Rating

Maple Hill Auto provides great service! I was thrilled to have a loaner car. It made an already good experience even better. They called with estimate and final price was within 10.00 of estimate. More

by LYNNCAMPBELL1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Apr 19, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can assist you with, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 13, 2021

Dealership Rating
Employee Rating

They were great from drop of to final pick-up. They delivered me to my home and retrieved us when the work was finished. They were all friendly and nice. More

by DARLINGMARVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

Apr 13, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

April 07, 2021

Dealership Rating
Employee Rating

Maple Hill is the first auto dealership in my life that I am happy to be acquainted with. I have been doing business there for many years and have never had an experience that I wasn't completely satisfied More

by SAILORPHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Representative afreeman@maplehillauto.com 269-342-6600

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