Robert Argueta | Page 3

I’ve always brought my Tundra to this shop for maintenance and repairs. They’ve exceeded expectations consistently. maintenance and repairs. They’ve exceeded expectations consistently. More

by JFLEER10 Verified Customer Verified Customer

Helpful 0

Report | Print

All the sales professionals were great ! Marty May, sales manager Phillip, and Joe in Finance were on point ! Only place I'll do business ! manager Phillip, and Joe in Finance were on point ! Only place I'll do business ! More

by TJDORAN73 Verified Customer Verified Customer

Helpful 0

Report | Print

Really fast service as always. Purchased three vehicles from landers andthat should be proud enough if how much I choose this dealership rather than the others. In my own words- the service and the sales d from landers andthat should be proud enough if how much I choose this dealership rather than the others. In my own words- the service and the sales department is impeccable compared to others. Up front with honest answers. More

by Hunkerdown1976 Verified Customer Verified Customer

Helpful 0

Report | Print

Bryan Huddleston was great and answered my questions whenever I needed something. He was kind and it was great to work with. Everyone we met made us feel comfortable and genuinely wanted to help us. whenever I needed something. He was kind and it was great to work with. Everyone we met made us feel comfortable and genuinely wanted to help us. More

by DAVID_SHAO3 Verified Customer Verified Customer

Helpful 0

Report | Print

Great place to take my 2 vehicles for service and also the very best place to work at. the very best place to work at. More

by chapinv43 Verified Customer Verified Customer

Helpful 0

Report | Print

We purchased a truck and had a trade in. They really were awesome to work with. were awesome to work with. More

by Regina Verified Customer Verified Customer

Helpful 0

Report | Print

We purchased a 2018 Tesla Model 3.The general manager, We purchased a 2018 Tesla Model 3. The general manager, Robert, and the sales manager, Brandon, were both very helpful. However, our sales guy, Cra We purchased a 2018 Tesla Model 3. The general manager, Robert, and the sales manager, Brandon, were both very helpful. However, our sales guy, Craig, was extremely rude and unprofessional once the sale was done. First of all, the vehicle we were interested in was listed on Auto Trader for a certain price. When I submitted an inquiry on it, I was told that the price was listed wrong but we could “discuss further” once we came in. When we got there, we were told that service had not even looked at the vehicle yet so they had no idea what work needed to be done. Craig said if we did not buy the car that night, they would be listing it for $5k over the original listed price the next day. Or we could meet in the middle, & he could sell it to us for $2,500 over the original listed price. We had a paper trail of the original listed price from when I submitted the inquiry, but we were told it was a mistake, the listing has been pulled, and it will be corrected, and there’s no way they could sell it for that price. We conceded since it was a low price & agreed to $2,500 over the original list price. We then had to wait 3 days after purchase to pick up the vehicle while they cleaned & inspected it. We purchased a warranty and the tires were nearly bald so they replaced all 4 tires. They refused to replace the tires with a set that was in stock because those were “too expensive,” and instead they chose to order a set for a cheaper price, which resulted in the car sitting on the lot for 3 days after we bought it, while they waited for the tires to arrive. When we complained, we were given a free rental (this should have been offered in the first place). When we asked why the tires were taking so long, Craig told us he didn’t know but his commission was completely gone & he was accepting tips. While I understand this was meant as a joke, it was poor taste and extremely unprofessional. The dealership should have looked at the car before listing a price. He should take his grievances up with his boss or employer, not the customer. A few days later, we discovered that the charger for the newly purchased Tesla was not fully functional (remote button to open the charge port & unlock the charger did not work). We could climb into the vehicle or use the app on our phone to still be able to open the port & unlock the charger, but the charger should be 100% functional. We went to Craig for help. He argued with us that since there was a work around and the car could still be charged, we did not need a new charger, as the partially functioning charger was acceptable. When we pushed further, reminding him that we purchased a warranty, and we should not have been given a faulty charger in the first place, he again said that he did not make any money off this deal and there was nothing wrong with the charger. He even went so far as to say that the charger is not supposed to have a remote button, that we didn’t know what we were talking about. I sent him a link directly from the Tesla website, where it instructs you to use the remote button on the charger to open the port. He still insisted there was nothing wrong with the charger. I had to go to the sales manager, Brandon, to get help with the charger. He was very helpful and replaced the charger. We’ve always received great service in the past from Landers Toyota in NWA. I hope no one else has to work with Craig though because he is rude, unprofessional, condescending, and does not care about helping his customers. More

by KIMHENDERSON972 Verified Customer Verified Customer

Helpful 0

Report | Print

great customer service service performed great customer service service performed quickly prompt friendly knowledgeable perfect location nice facility will return great customer service service performed quickly prompt friendly knowledgeable perfect location nice facility will return More

by laschim Verified Customer Verified Customer

Helpful 0

Report | Print

We went to Landers Toyota NWA searching for a new Tacoma as they are hard to come by and used Tacoma’s are higher priced than a new one. They didn’t have what we wanted at the time but kept us informed when as they are hard to come by and used Tacoma’s are higher priced than a new one. They didn’t have what we wanted at the time but kept us informed when one arrived. When we went through the pre buying process, there was no pressure. They also are not marking up the MSRP like some other dealers are doing. We drove off the lot with a new Toyota Tacoma and are very happy with the way the process went. More

by MLH232 Verified Customer Verified Customer

Helpful 0

Report | Print

I really enjoy working with Marty May. Marty and the team always do a great job! team always do a great job! More

by StephanieSasso Verified Customer Verified Customer

Helpful 0

Report | Print