Robert Hepner | Page 20
Ford Business Manager
Carman Ford Lincoln
193 S DuPont Highway
New Castle, DE 19720
Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.
Read moreDealership Experience
13 yrs, 6 mos
294 Reviews
Write a Review294 Reviews of Robert Hepner
May 31, 2018
Experience JJ, Larry,Bobby and Joey were a pleasure to do business. I highly recommend purchasing a car from their dealership. Again thank you for your great JJ, Larry,Bobby and Joey were a pleasure to do business. I highly recommend purchasing a car from their dealership. Again thank you for your great service. More
Other Employees Tagged: Larry Giacchino, Joe Giacchino , Jai (JJ) Nichols
April 29, 2018
Purchase of 2018 Ford Escape SEL We knew what we wanted when we walked through the door of the dealership and Carman Ford delivered. Drove out several hours later in our new Escape an We knew what we wanted when we walked through the door of the dealership and Carman Ford delivered. Drove out several hours later in our new Escape and couldn't be happier. We enjoyed working with Zach Lopes. He was friendly, knowledgeable and quick to answer all of our questions. Bob Hepner walked us through warranty options without pressuring us or flying it through it like a lot of dealerships do. The additional Simoniz Glass coating that we purchased is worth every penny. Hands down best car buying experience we've had. Thanks guys! More
Other Employees Tagged: Zach Lopes
April 06, 2018
Very accomodating and helpful. Friendly Came in expecting to buy older model, came away with affordable newer model. Very happy with customer service and polite perserverance .good service Came in expecting to buy older model, came away with affordable newer model. Very happy with customer service and polite perserverance .good service and helpful.... More
Other Employees Tagged: Greg Carraway-Futch , Chris Southard, Carmelita Williams
March 26, 2018
Great staff and great service!! Starting from Chris Brousseau (Sales Consultant) the experience was awesome. Then Joe Giacchino (Sales Manager) provided a smooth sale. Overall the Starting from Chris Brousseau (Sales Consultant) the experience was awesome. Then Joe Giacchino (Sales Manager) provided a smooth sale. Overall the dealership went above and beyond. Totally recommended. More
Other Employees Tagged: Joe Giacchino , Chris Brousseau
March 25, 2018
Great experience I was a great buying experience, everyone was professional they work with me on price and financing found a deal that worked , this is my fourth vehic I was a great buying experience, everyone was professional they work with me on price and financing found a deal that worked , this is my fourth vehicle from them and I will be back More
Other Employees Tagged: Greg Grimaldi , Chris Southard
August 18, 2017
Buying a Car the Easy way I started buying Ford cars in 1996 from this Dealer. I was a Chevy person for life but the cars they were making could not compare to the Fords that w I started buying Ford cars in 1996 from this Dealer. I was a Chevy person for life but the cars they were making could not compare to the Fords that were being built then. I started out with a Ford Taurus SHO and the next one was the same and then a Ford Fusion and then another Taurus. The day I bought my car from CARMEN FORD. I was treated so well with no pressure at all. I told them I wanted to look around alone and I did. Found what I wanted they said take it home overnight drive it around a little and we'll see you tomorrow and do the paperwork. The last two cars I bought was from Greg what a sales person, I know they are there to make money but Greg try's to get you what you want, The price you want and has never pressured me at all. I will always buy from Carmen Ford. I get treated right every time and even the owner makes sure you're happy . To Me there is no other Dealer that I would deal with. I already have the best and why change when you can't get any better Salesman or Dealer. After the sale I always have my Car serviced there and you can't find any better then them either. If I don't have a coupon they give you one. They do the service very well. I trust this Dealership and Service Department. I have never been duped or anything else here. They are not the cheapest Service and they are not the most expensive, But they are the most honest people I have ever dealt with. They tell you what's wrong, What needs to be done now and what can wait. I trust them completely. I should have wrote this a longtime ago. People need to know there is a place where a Hand Shake and your word is still as good as if it was Cash. Thank all of you guys I don't know all the names but to me you're the Best of the Best. Thanks More
Other Employees Tagged: Greg Grimaldi , Glenn Reynolds, Carmelita Williams
October 28, 2016
Great Experience! I was there Wednesday looking to get a new car, mine being on its last leg and the staff there was great. They helped me find a new 2016 Ford Focus SE I was there Wednesday looking to get a new car, mine being on its last leg and the staff there was great. They helped me find a new 2016 Ford Focus SE at a great price. Highly recommend!! More
Other Employees Tagged: Todd Brabender , Zach Lopes
October 26, 2016
I have a very good experience, I have a very good experience at this Dealership , because Mark had a very good customer service he went above and behind trying to help me .. I defin I have a very good experience at this Dealership , because Mark had a very good customer service he went above and behind trying to help me .. I definitly recomand friends and family at this dealership More
Other Employees Tagged: Mark Zambrana
October 21, 2016
Looking for my new truck It was a long day but checked every truck in the lot till I found the one that was suitable for me and very honest salesman which was very helpful f It was a long day but checked every truck in the lot till I found the one that was suitable for me and very honest salesman which was very helpful found the truck I wanted and went to the finance department and got a great deal from Bob Hafner who found me the best finance possible better than I could find myself More
Other Employees Tagged: Mark Zambrana
October 03, 2016
Great New Car Purchase Experience! My wife and I had a great experience at Carman Ford! Great customer service! Nick Messer was a very helpful and knowledgeable sales person. He took th My wife and I had a great experience at Carman Ford! Great customer service! Nick Messer was a very helpful and knowledgeable sales person. He took the time to show us around the entire facility, including the amazing service center. He also took the time to go over every detail of the new Ford Explorer that we purchased. The financial gentleman that we dealt with Bob Hepner was also a pleasure to deal with. I would recommend Carman Ford to all my family and friends!! Thank you. More
Other Employees Tagged: Nick Messer

