Roberto Alfaro | Page 7
Service Director
Currie Motors Ford of Frankfort
9423 West Lincoln Highway
Frankfort, IL 60423
221 Reviews
Write a Review221 Reviews of Roberto Alfaro
March 22, 2022
We purchase all our trucks both for the company and for personal use. Currie motors is great and always there for you. I work with Andy Hamda and he is so pleasant and king. Great doing business wi personal use. Currie motors is great and always there for you. I work with Andy Hamda and he is so pleasant and king. Great doing business with Currie. More
Other Employees Tagged: Jeff O'Brien, Joe Klimek , Alex Karlstedt
January 31, 2022
Had a prior problem with the service department, but I was contacted by Roberto Alfaro and he was very upstanding and resolved the problem . So it says alot when the dealer contacts you and makes it rite. was contacted by Roberto Alfaro and he was very upstanding and resolved the problem . So it says alot when the dealer contacts you and makes it rite. More
July 18, 2021
The best place to purchase new or used vehicles. The sales team is excellent along with best sales manager Ali around.Very fair in pricing. Service is top notch, service manager Roberto and his team are sales team is excellent along with best sales manager Ali around.Very fair in pricing. Service is top notch, service manager Roberto and his team are one of the prime reasons I keep coming back! The. WHOLE TEAM IS LIKE AN EXTENDED FAMILY! More
Other Employees Tagged: Jeff O'Brien, Ali Rafati, judi gumila, Bob Emlund , Albion Balaj, Alex Karlstedt, John Trehey
July 08, 2021
Great Service. Nice people to do business with. Impressed with the dealership appearance and their flexibility to make sure the buying experience was stress free and organized with the dealership appearance and their flexibility to make sure the buying experience was stress free and organized More
Other Employees Tagged: Cornelius Murray, Jeff O'Brien, Mark Kischkel, Joe Klimek, judi gumila, Bob Emlund , Albion Balaj, Alex Karlstedt, John Trehey
July 01, 2021
so far my rating for Currie Motors very good , the purchase was a pleasure and the first service was a pleasure also. the staff is very good, it a great team, i did try to fill out the rating form on purchase was a pleasure and the first service was a pleasure also. the staff is very good, it a great team, i did try to fill out the rating form on line but it kept on locking up after it asked me were i lived? More
Other Employees Tagged: Jeff O'Brien, Joe Klimek , Mohammad Yousef
June 29, 2021
Good price, fast process. They had the car I wanted, and I was able to trade in my old car and take home the new car with ease. I was able to trade in my old car and take home the new car with ease. More
Other Employees Tagged: Mark Kischkel, Joe Klimek, judi gumila, Bob Emlund , Albion Balaj, Alex Karlstedt, Jim Koziel, John Trehey
June 29, 2021
Everyone at Currie Motors is attentive. Roberto and his staff are terrific. Currie's service department is the main reason we buy from Currie. The mechanics are wonderful. They are honest, and we can tr staff are terrific. Currie's service department is the main reason we buy from Currie. The mechanics are wonderful. They are honest, and we can trust what they tell us. Currie is a dealership you can count on. Ronda More
Other Employees Tagged: Jeff O'Brien
June 04, 2021
I have purchased two cars from Currie Motors of Frankfort since we moved in and have used their Service Department since 1998. I have found the work at Currie Motors to be top notch and trust them to take ca since we moved in and have used their Service Department since 1998. I have found the work at Currie Motors to be top notch and trust them to take care of my cars. Recently I purchased a 2021 Mustang Mach E which is a BEV and I was somewhat concerned about service on the vehicle since it is all electric. I had to get a piece of software updated (it wasn't going to be OTA) and their technician uploaded the new software to take care of the problem I had. I don't have to worry since I know their mechanics are EV certified and my recent visit proved that. I want to give a shout out to Judy in service who has helped me the past 3 or 4 months purchase accessories for my Mach E using Rewards Points. Also to John Trehey who was my Service Advisor for my Mach E. John offered to take me home (which I did) and called me when the car was ready. I found the work was done in a timely manner and the new software took care of most of the problem the Phone As A Key program has. It also helped with the Bluetooth pairing of the phone. I can't honestly recommend their Sales Department but if you need your Ford worked on, Currie Motors of Frankfort Service Department is where you should go. Roberto Alfaro is top notch at overseeing the operation of the Service Department and always checks with the customer by e-mail when your car is serviced at Currie. Dr. Michael Barrows More
Other Employees Tagged: judi gumila , John Trehey
March 11, 2021
The absolute WORST dealership I have EVER done business with! Our original salesman was new and young so we primarily dealt with managers...they are huge time wasters and then when it comes to servicing t with! Our original salesman was new and young so we primarily dealt with managers...they are huge time wasters and then when it comes to servicing the few MINOR issues before delivery, the service department wasted our time also. Purchased a dealer demo car "it has a recall so we can not deliver until recall is done" Ok, so we gave it 2 weeks for the part to come in and get installed. In the meantime, can you please change the oil (we purchased at 4500 miles so it's gonna be due soon) and can you please shampoo the seat with the spilled milk stain and repair the weather strip that's flopping by the back door, "Sure! We can do all of that for you while we are waiting for part for the recall" We were called that it was ready for pick up and that they did all the requests the salesman asked for... went to pick up car the next day and the only thing they did was the recall...it wasn't even washed and prepped for a normal car sale!! Made ANOTHER appointment to get the remaining items worked on (since they were promised as part of the sale) plus an addition service since the light above license plate was damaged from recall repair... went back for those things and they still could not complete due to now needing to order a part....part comes in, we make appointment and was told no more than 2 hours to repair so no need to get loaner car. I go in for the 2 hour repair and am told that it will take at least 4 hours to repair but we don't have any loaners to give you!!!! I am so done with this place at this point. 5 trips to dealer, 8+ hours total for sale and now can't get the service completed! I WILL NEVER do business with Currie again! More
Other Employees Tagged: Bob Emlund, Andy Hamda , John Trehey

