Rodney Jones | Page 46

Transmisson flush and adjust My 2014 Acura RDX was still under drivetrain warranty. I was having shift point issues. Dealer discovered I had not changed my transmission fluid at r My 2014 Acura RDX was still under drivetrain warranty. I was having shift point issues. Dealer discovered I had not changed my transmission fluid at recommended interval. I explained that owners manual was not clear as to when to change fluid. Dealer agreed to change fluid and adjust shift points under warranty. I was very pleased with this outcome and would recommend Jackson Acura. More

by DSMUZIK Verified Customer Verified Customer

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Pleasant & comfortable. Service crew understands the problem and knows how to get the work done. They were professional and kind, so customers could feel at home while waiti Service crew understands the problem and knows how to get the work done. They were professional and kind, so customers could feel at home while waiting for service. More

by mmpark Verified Customer Verified Customer

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Good to Their word I worked with Chege, Dimitri, and Cody in service. I am sure that there were others in the service department that helped. We bought a used Honda Od I worked with Chege, Dimitri, and Cody in service. I am sure that there were others in the service department that helped. We bought a used Honda Odyssey. We got the Exterior/interior protection service/product. When we got the vehicle home there was a squeak in the front suspension over a month the service department fixed it under the 9- day warranty. You guys were true to your word and never complained or made me or my wife feel like a burden. My only complain with this process is that I wish that there had been a little better communication. I usually had to call for updates, but I know that I am not the only customer as well. We also had a problem with the exterior paint protection application. When we got it home there were water spots that had not been buffed out before the protection had been applied. I brought this to the attention of Dimitri and it was fixed only when I picked it up, so that was really great as well. Thanks to Dimitri for listening and getting it taken care of. Everyone there is very nice, accommodating and a pleasure to talk with. Thanks for great service. Mistakes will happen but you guys do a great job of listening to the customer and doing what you can to put the customer first. Thanks for a long but overall great experience. My only reason for a good rating below is that myself and my wife feel like the water spots should have been noticed and dealt with before the protective coating was applied. More

by mercer4977 Verified Customer Verified Customer

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Fast, friendly, professional and comfortable! Brittany got me in and out in record time. She is friendly and knowledgeable. Rodney is always very accessible. The service area is extremely comforta Brittany got me in and out in record time. She is friendly and knowledgeable. Rodney is always very accessible. The service area is extremely comfortable, with drinks, snacks and even private cubicles, if needed for work. More

by Kathrine Verified Customer Verified Customer

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Great Excellent and experience staff. My fist choice for service. Will visit agin for sure. Trust full and dependable staff. Friendly environment to from an Excellent and experience staff. My fist choice for service. Will visit agin for sure. Trust full and dependable staff. Friendly environment to from and accessible. More

by fj8835 Verified Customer Verified Customer

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Acura TSB insufficient but dealership fixed issue Jackson Acura followed technical service bulletin (under warranty) to fix my brakes but issue continued. They did additional work, at no cost to me, Jackson Acura followed technical service bulletin (under warranty) to fix my brakes but issue continued. They did additional work, at no cost to me, to fix issue successfully. Great dealership. More

by dray Verified Customer Verified Customer

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Hassle Free Very accommodating service staff thank you for making it so easy to accomplish will continue to bring my car in for all services thank you Very accommodating service staff thank you for making it so easy to accomplish will continue to bring my car in for all services thank you More

by gfr9696 Verified Customer Verified Customer

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No appointment I didn't have a service appointment and as a new Acura owner, I didn't know what to expect. Very courteous, got me in with a reasonable wait time. W I didn't have a service appointment and as a new Acura owner, I didn't know what to expect. Very courteous, got me in with a reasonable wait time. Waiting area was clean with beverages and snacks. Price was a bit high. More

by ninjab Verified Customer Verified Customer

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Brittinay and Rodney went above and beyond. Simply the best dealership in the Atlanta area. After years of a closer dealership I called around for pricing as my car needed a significant repair. Simply the best dealership in the Atlanta area. After years of a closer dealership I called around for pricing as my car needed a significant repair. Jackson Acura was not only more affordable but they had the parts in stock and were able to get me in immediately. While there was a mix up in the parts price I was quoted Rodney and Brittinay made it RIGHT. They have gained a customer for life....even if it’s a bit further than my old dealership. Brittinay was outstanding. More

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Excellent Service Yes, I would recommend this service center. I have been bring my vehicle for 9 1/2 years to this dealership and service center. When I live 1 hour aw Yes, I would recommend this service center. I have been bring my vehicle for 9 1/2 years to this dealership and service center. When I live 1 hour away. More

by jackie.dankins Verified Customer Verified Customer

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