Roland Carter | Page 7

Troy knew what I wanted and he made it easy to get. He is extremely knowledgeable, helpful, courteous and responsive to my desires. Roland explained various warranty options in a very logical manner. He is extremely knowledgeable, helpful, courteous and responsive to my desires. Roland explained various warranty options in a very logical manner. He was not pushy and let my wife and I decide. More

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I went to Front Royal Ford to have my 2017 Mustang serviced. So while I had to wait for that to be done I asked Zach Orndorff who I could talk to about looking at a vehicle. He took me to Tyler Deaver serviced. So while I had to wait for that to be done I asked Zach Orndorff who I could talk to about looking at a vehicle. He took me to Tyler Deavers, great choice,. Tyler showed me what I wanted to look at which was a Ford Transit Connect passenger vehicle. He answered all my many questions and showed me how to work things in the vehicle with much patience, kindness and knowledge. After looking and discussing everything I ended up purchasing the vehicle. Roland, in financial was also a big help with this. So much understanding and kindness was shown by these employees. One of the reasons I deal with Front Royal Ford is due to these kind employees. Tyler is an employee that needs to be recognized. I have dealt with many dealerships and their employees and I have never been treated with the respect I received at Front Royal Ford. Tyler is awesome!!! Zach is also a great addition to the service department. Thanks to all who spent time with me the day I made my purchase and afterward. Gold stars to all especially Tyler⭐️ Front Royal Ford is a great dealership and I won’t deal anywhere else. More

by grandmamark Verified Customer Verified Customer

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Rachel was very helpful during the sale and also on follow up questions. Enjoyed my experience at this dealership even though it's a further drive from my home. follow up questions. Enjoyed my experience at this dealership even though it's a further drive from my home. More

by brian_overkott Verified Customer Verified Customer

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It was a really good experience. Especially Tylre made sure that everything went smoothly. Thank you for helping me buying my dream car Ford Expolrer. sure that everything went smoothly. Thank you for helping me buying my dream car Ford Expolrer. More

by kumar.mj Verified Customer Verified Customer

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Front royal did a great job from start to finish. Very easy to work with, not pushy at all. Wouldnt think twice about doing business with them again. easy to work with, not pushy at all. Wouldnt think twice about doing business with them again. More

by vittitowtravis Verified Customer Verified Customer

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Made arrangements online to purchase vehicle. Arrived at scheduled time and all was taken care of in a timely manner from test drive, to purchase, to finance dept. scheduled time and all was taken care of in a timely manner from test drive, to purchase, to finance dept. More

by las7061959 Verified Customer Verified Customer

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Employees are rude. The information given is not consistent. Some information given is completely inaccurate. Services are preformed that we did not ask for and expected to pay for them. Overall, ju consistent. Some information given is completely inaccurate. Services are preformed that we did not ask for and expected to pay for them. Overall, just not a good experience with Front Royal Ford as a whole and will probably not return nor recommend More

by ambermw86 Verified Customer Verified Customer

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Feel that dealership should’ve offered to pay for service needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warrant needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warranty costing an additional $5,000 did not cover any of the problems associated with the need for service so soon after purchasing the vehicle. It was obvious Roy did not want to even discuss the issue and was evasive with his responses and just wanted to quickly end the conversation. All other people involved in sale, financing and service of truck were good to deal with especially Roland of financing who went above and beyond to at least try to help in some way and took time to go over everything and was very helpful and respectful of my issues and concerns. More

by SusanM Verified Customer Verified Customer

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Billy put a tremendous effort in to finding the right truck for our needs. During his search Billy kept us uptodate on the progress and was responsive to all our questions. truck for our needs. During his search Billy kept us uptodate on the progress and was responsive to all our questions. More

by jkeenan353 Verified Customer Verified Customer

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Everything was great.... only complaint was you weren't able to replicate a common problem that I am having.... my horn doesn't ever work for me..... but somehow it worked for you.... didn't even work when able to replicate a common problem that I am having.... my horn doesn't ever work for me..... but somehow it worked for you.... didn't even work when we picked it up..... strange. More

by bonett Verified Customer Verified Customer

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