Roman Santana | Page 4

Awful experience at Lexus North Miami. I was interested in a GX 550 they had on the way, and they asked me to put down a $5,000 deposit to secure it, which felt high, but I agreed and paid I was interested in a GX 550 they had on the way, and they asked me to put down a $5,000 deposit to secure it, which felt high, but I agreed and paid right away. To my surprise, they sold the car to someone else, claiming they got a cash offer, even though I had already made the deposit. This kind of thing is unfortunately typical of Miami dealerships. I stopped searching for other cars, thinking I had this one locked in, only to be left hanging. It’s the kind of move that shows poor management—trying to be slick but ultimately ruining their own reputation. Not only will I never buy from them again, but I’ll make sure to share my experience every time someone asks about this dealership. If they think these tactics are smart business, they’re dead wrong. All they’re doing is hurting their sales team and pushing away loyal customers. Lexus North Miami needs to clean up their act, or they’ll keep losing business for good. More

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Our salesperson Tyrie did well. He was hampered by the inferior performance of the management team. After purchasing the most expensive car that Lexus offers at full sticker price, He was hampered by the inferior performance of the management team. After purchasing the most expensive car that Lexus offers at full sticker price, the Sales Manager that worked with us, Roman, did not even acknowledge me the next day while we waited for our vehical. He passed me and my wife several times standing in the entry of the dealership. A poorly written email was received two days later from the General Manager. At the end of the email, he asked if there was anything he could help with. I asked three questions that he has, to this day, never responded to. More

by johnh20 Verified Customer Verified Customer

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The dealer was accommodating to my needs. While there was some challenging back and forth negotiations, we finally to a point that all parties were satisfied. While there was some challenging back and forth negotiations, we finally to a point that all parties were satisfied. More

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Great experience ! Very professional. Great experience love my new lexus/ very cold in showroom. Great flavored sparkling water Very professional. Great experience love my new lexus/ very cold in showroom. Great flavored sparkling water More

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My experience at Lexus of N. M. was very good. Both Jade and Santana took fantastic care of us. M. was very good. Both Jade and Santana took fantastic care of us. More

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Chris was amazing! He listened to what I was looking for and helped me find perfect vehicle for me! I highly recommend Lexus of North Miami and the sale associate Chr He listened to what I was looking for and helped me find perfect vehicle for me! I highly recommend Lexus of North Miami and the sale associate Chris! I am so happy with my Lexus NX hybrid! More

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Thank you so much Daniela for a help to find my car . It was very easy to work with her and she provided great service before and after purchase. It was very easy to work with her and she provided great service before and after purchase. More

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My recent experience was not my first visit to this dealership. As always, the customer service was consistent, positive, and professional. I feel like Maria Morrone is my “personal car shopper” becaus dealership. As always, the customer service was consistent, positive, and professional. I feel like Maria Morrone is my “personal car shopper” because even after months and even years, she remembers details about my car preferences. Overall, this dealership is outstanding and Maria should serve as an example for other salespeople at other dealerships. More

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They gave me great service I will highly recommend lexus they are very Profesional on everything they do they are very Profesional on everything they do More

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The made it very easy to swich out my old lease with a new one new one More

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