Roman Santana
Roman Santana at Lexus of North Miami

Roman Santana | Page 6

Sales Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.7
72 Reviews

Dealership Experience

10 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.7

72 Reviews

Write a Review

72 Reviews of Roman Santana

March 15, 2018

Dealership Rating
Employee Rating

Lexus service/ sales Went for service and decided to look at options for possibly getting in to a new vehicle. They went over my options while I waited. More

by DanielleLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gus Arcon , Harvey Gonzalez

January 14, 2018

Dealership Rating
Employee Rating

Great experience Got my first Lexus last week. I was dreading the experience of purchasing a new car but Roman made the afternoon painless! It was a pleasure doing bus More

by Msdolfan
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Ferreira, Jose Almonte

November 04, 2017

Dealership Rating
Employee Rating

As a first time Lexus purchaser My experience was excellent. The sale person was very professional and understand as well as the financial agent. I couldn't be more happy with my pur More

by Ragelizard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Syed Bukhari

July 18, 2017

Dealership Rating
Employee Rating

Knowledge & Expertise First time I've had a good experience buying a car. No fear, no anxiety, no stress. Roman was very clear in all of his explanations and answers to my More

by Safe Car, HapPy Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Syed Bukhari

May 22, 2017

Dealership Rating
Employee Rating

Best service in Florida!!!! Charming manager! Very attentive service! Correct communication and understanding of customer requirements! We will be happy to buy the next car from More

by mashulenok1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 27, 2017

Lexus of North Miami responded

Thank you! Roman is great!

April 30, 2017

Dealership Rating
Employee Rating

Good sales team good deal I came in with short time and short temper. The team was patient and understandibg. I came out with a good car at a good price More

by Paul f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Quad

Jun 27, 2017

Lexus of North Miami responded

Thank you Paul! We are happy to hear our team took great care of you!

April 05, 2017

Dealership Rating
Employee Rating

Excellent customer services Roman was very helpful in explaining the whole process. I believed he gave me his best sincere advice on the purchase of my new Gx 460. I have no pre More

by Allan2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Qudus Ijelu

Apr 25, 2017

Lexus of North Miami responded

Congratulations on your new GX!! We are happy to hear that our team took great care of you!

November 13, 2016

Dealership Rating
Employee Rating

best service ever.. So far this my 5th car I purchased from them. I got the best treatment and the best prices. Mark returned my call right away to resolve and answer my More

by keno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alfred Utset , Mark Ricciardi

Nov 16, 2016

Lexus of North Miami responded

Hi Keno, Thank you very much for updating your review. I really do appreciate it. I do apologize that I have not had a chance to reach out to you yet, I appreciate you patience, I will be calling you tomorrow . Kris Koo

August 30, 2016

Dealership Rating
Employee Rating

Great Team The entire thing was handled professionally and quickly. Roman was very quick and personable, made the whole thing easy. He followed through with the More

by Nico0924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Parke

Sep 01, 2016

Lexus of North Miami responded

Thank you for your great feedback, and congratulations on your new Lexus! Roman and Matt are awesome!

July 04, 2016

Dealership Rating
Employee Rating

The best seller ever!!!! Roman is so patient and professional. He takes his time to explain every single detail about your buy. I highly recommend to go to see him to find the More

by HeidyGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2016

Lexus of North Miami responded

Congratulations on your new Lexus Heidy! We appreciate the feed back and are happy to hear that Roman is doing a great job!

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