Rowland Balacy

I was looking for a used Ford , but all the places I had previously consulted were selling them at higher prices, but I came here and was able to get one at a more reasonable price. Thanks a lot!

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The absolute worst buying experience anyone could have. They bait you with a great price - and then won't honor the price. I literally spoke to a salesperson and that person told me the price was as advertised. I said great let's do the deal. So they sent me a credit application. Then decided they didn't want to honor the price. The manager I spoke to literally said no one gets the advertised price. They just do it to get people in the door. Absolutely ridiculous. He went on to tell me they also quickly run your credit so it impacts your credit score so you are less likely to be able to get a loan at another dealer. All of this was said with a witness. It just blows me away they can get away with these practices. Ford should revoke their dealer priviledge

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We had an excellent auto buying experience with Rowland Balacy. He went the "extra mile" to insure the process was pleasant and productive. He clearly had the support of the rest of the staff at the dealership during the purchase.

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Very good service from Rowland (sales rep) and all the members of the Golf Mill Ford team. Friendly sales environment without any of the sales pressure you get in other dealerships.

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From the time Rowland found us looking outside, to the time I drove away in my brand new Fusion, he made the whole process incredibly comfortable. Very kind, knowledgeable, down to earth, listened to our needs, wants & was upfront & honest.

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This was my first time purchasing a new car from Golf Mill Ford and it was a very good experience. Rowland and David took good care of my needs without any hassles. I got the truck I wanted at a great deal. Thanks guys I'll be back!

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Many thanks to Rowland for all his work in taking care of our needs while purchasing this vehicle. My wife, my daughter and I all appreciate it. Well done!

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Rowland was awesome! We told him we had limited amount of time to buy a vehicle. We are taking care of an elderly friend. He did all the running around & we were able to be home on time. The experience was great!

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Rowland B. was an incredible salesman and advocate for me. He was very kind and worked very hard to resolve some warranty/repair issues. He took ownership of my problems as if he was taking care of his own vehicle. I was very impressed by him. He was the best part of my experience at Golf Mill Ford.

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Rowland B. did an outstanding job in assisting my wife and I with the purchase of a used 2017 Ford Escape SE. He actually had to retrieve the car (which we had found on-line) from another Ford dealer who thought they had a prospective buyer lined up. Before doing so, he made sure we were comfortable with the car's features by demonstrating on several comparable cars on the lot. That helped us separate our wants from needs and confirmed our interest in the vehicle that got us to Golf Mill Ford in the first place. Rowland was then extremely helpful in addressing the details of the sale and very patient and responsive in tending to loose ends about the vehicle that could have otherwise soured us on the transaction - all without a hint of pressure... Thanks again Rowland and we look forward to working with you or someone like you the next time we are car shopping.

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