- 2007 Jaguar Vanden Plas
After a nationwide Internet search for a pre-2008 collectible quality Jaguar Vanden Plas, I found the best one at Jaguar Fort Myers. Vetted, negotiated, purchased, and paid by Internet, phone, email, and UPS for documentation shuffling. A few weeks later I flew to Florida to take delivery. Collected at the airport, I was warmly welcomed by everybody. After a test drive, an explanation of all the buttons, and a couple more signatures, I was on my way. This dealership has a handsome reputation, and from my experience it's well deserved. (PS--If they stumble onto an impeccable 2016 Audi A6 TDI for me, I'll happily climb on the airplane again!)
"Treated Like Old Friends"
We go out of our way to re-visit this dealer where we are treated with respect, fairly, no fake numbers. We've previously leased a Jaguar from them, helped by their offering to buy out a leas-end vehicle from another manufacturer.
This time is was for a small SUV - Land Rover Evoque. We're currently owners of two homes (Ugh) and could not quite swing the payments. But the management and staff were happy to see us and gave us accurate lease numbers on the first try. Other small SUV dealers have been a horror show, smoke & mirrors, to the point where I now would visit them armed with my financial analysis. Not here - straightforward and upfront. We'll be back for the next vehicle when our house sells.
"Outstanding Customer Service"
Best car leasing experience I have had! Every staff member I encountered was pleasant, helpful, and knowledgeable. Joe D’Ambra and Nick Delnegro were great to work with. I never felt pressured, and they were straightforward and fair in explaining everything, and structuring a deal that I felt comfortable with. Also, big thanks to Ryan who walked me through all the tech and car features the day after my purchase. It speaks volumes how well they treated me AFTER I had already completed my purchase.
"Great first experience with Jaguar"
We worked with Ryan Barcenas who was both professional and personable; had a complete range of knowledge about the Jaguar F-Pace and was enthusiastic about the vehicle. His sales style is relaxed without putting any pressure on the customer. The test drive showed us the performance level of the car and the safety features available. We would definitely recommend anyone interested in the Jaguar to contact Ryan.
We then worked with Morgan Kin for the financial aspect who was also professional and enjoyable to work with.
"I bought a new Rover!"
Great service! Everyone was very helpful and knowledgeable. I'm looking forward to driving my new car. It's my first Land Rover! Thanks so much!
"Great customer service and overall experience!"
- Stephanie C.
From the moment I called, everyone was helpful and kind. I didn't feel pressured, which was important to me. Great experience and smooth process!
"Amazing Experience "
I had a wonderful experience at Jaguar Land Rover Fort Myers. Ryan Barcenas was very kind and patient. He worked hard to get me into the Discovery I wanted for the price I wanted. Chris Papp made sure I the car was serviced and detailed so I could take it home the same day and Brent Keller came out to my house on a Saturday to make sure I knew how to use all of the features on my car and answer any questions. Scott Reid, was also very kind and helpful. I would recommend the dealership, everyone was wonderful. I also love my new Discovery!
"Acquiring my new 2017 Land Rover Discovery Sport"
During my initial visit to the dealership, Rob Beauchesne spent a good 3-4 hours with me helping me select the exact Discovery Sport model, color and features that I wanted. It turned out that my color, Scotia Grey, was not readily available with the upgraded stereo system that I desired. General Mgr Scott Reid spent a lot of time looking and found two matches somewhere but they didn't have the upgraded sound system. I considered other colors but at the end of the day decided to stick with my original choice, even though it had to be ordered. I was told it would be 3-4 months before I could take delivery. We were delighted when it actually only took 2 months!!
As it turned out, Rob Beauchesne was away on vacation when I took delivery of my Discovery Sport but he still took the time to email me to let me know when the vehicle had arrived and that Ryan Barcenas would be taking care of me. He also continued with follow up emails to make sure that everything went smoothly, which it did and that I'm happy with my vehicle, which I am!!
Scott was gracious enough to offer me $1,000 off of the purchase price, plus honor my TrueCar certificate and give me a discount on the mud flaps, which I later had installed.
Brent Keller spent some time with me on the day I took delivery acquainting me the basic features of the vehicle. I was impressed with his knowledge. We agreed that he would come to my home the following Saturday for another lesson and to program my garage door opener. He never showed. My significant other was able to program the garage door opener. I've been reading the Owners Manual and viewing video tutorials to learn more about the vehicle's features and capabilities.
Another small glitch occurred about 2-3 weeks after I took delivery. Debra Conroy left me a message on a Thursday afternoon confirming my service appointment the next day at 09:00. I had never made a service appointment nor had I been notified if the mud flaps had come in. I work Mon-Fri. Unfortunately, I didn't play her voicemail until Saturday.
Other than those two glitches my overall experience was excellent. I especially cannot say enough about Rob Beauchesne's knowledge and dedication. At no point did I ever feel pressured. To say that he was incredibly helpful is an understatement.
"Land Rover of Fort Myers is GREAT!"
Ryan Barcenas and Scott Reid were very helpful with my car purchase. Both of these guys made my car buying experience a good one! Ryan answered all of my questions and was very knowledgeable about all of the vehicles. Scott Reid made sure I got the best interest rate on my lease and got my car payment were I wanted it to be. Big thank you to them both!!
We went into this dealership one day, just looking to test drive. Between the knowledgeable staff, great customer service, and fantastic pricing, we bought our Jag that day. At no point did I feel that typical "car sales" approach that most dealerships or dealers make you feel. The team was friendly and helpful the whole way.