"Caitlin provided the best car buying experience. "
I could not have imagined an easier or more friendly car buying experience. It was truly a professional, hassle free purchase. Caitlin Junger is simply the best!!
Mathew was great throughout the process of our purchase of a Prius V Five. When we picked up the vehicle their was a minor cosmetic problem that was resolved as Mathew worked in a timely fashion with me and Heritage management. We were very satisfied with the outcome. I feel comfortable saying Mathew will be an advocate for his customers. I was also appreciative of the cooperation of Ryan Denecker in his management of our vehicle repair.
"Caitlin was extremely helpful and knowledgable when..."
Caitlin was extremely helpful and knowledgable when helping me purchase a new truck. It felt like she was really on my team when finding me the best truck at the best price possible. Jason and Ryan were great at getting the payment where I needed to be to make the purchase. Caitlin is great at telling it like it is and making sure you completely understand how everything is working.
"Megan was great and followed up with calls and emails..."
Megan was great and followed up with calls and emails before and after the sale. Love my RAV4. Not my first one. Keeping the used one for my daughter as it is still in pristine working order and the main reason to buy a new one is because they are a great 'little' SUV with good gas mileage. All ready getting 28 mpg and that is just driving back and forth to work.
Megan was efficient with getting paperwork ready and explaining how to 'train' my car to listen and do what I say. Who would have thought I could talk to my car and make it call people!
Overall it was a pleasant experience (even if I did have to bring my husband with me.)
"Ryan Habeck and everyone we interacted with were very..."
Ryan Habeck and everyone we interacted with were very helpful. They took the time to explain the process and to help us come to our decision. Thank you!
Other Employees Tagged:
"Mason was very down to earth and friendly. He went above..."
Mason was very down to earth and friendly. He went above and beyond to make us feel at home there...showing my 2 year old daughter toys to keep her calm... helping me set up things in the car after the sale that would otherwise take me forever which I don't have being a mother of a toddler. Also Mason showed me around so I would know where to go for service and a comfortable waiting area. Thank you Mason for making this purchase very easy transition and I really left with NO questions at all!
"The staff at Heritage Toyota were very helpful at..."
The staff at Heritage Toyota were very helpful at answering all my questions and ensuring my satisfaction with my sales experience. They were friendly, and treated me with respect. Since the purchase of my vehicle, the service department has been excellent also.
Other Employees Tagged:
"Everyone was friendly, helpful and welcoming. I felt..."
Everyone was friendly, helpful and welcoming. I felt that everyone listened to what I needed and wanted and worked hard to make it happen. It was a positive experience from the moment I walked in to discuss a truck to when I drove off the lot with my new Tacoma
"I highly recommend the "H-Team". The first..."
- John C. Gifford
I highly recommend the "H-Team". The first person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very friendly and professional. We did not know what we wanted to do with our trade and Conor was very flexible in terms of how to get the deal done while meeting our needs and theirs as well. He was like the MC of the whole process. Our interaction with Ryan was short and very pleasant. He evaluated our trade and gave us a very fair trade-in value. Next we met Mary who walked us through the financial side of the deal. She was great. She knew what she was doing and did it well.
Two things stood out on the day we drove the truck home. One, every person we met in Heritage was friendly. Not that kind of stuffy friendly that makes you feel like they are being nice in order to make a deal but rather they all made us feel welcome, like they really appreciated us being there. Second there was no pressure. We've all experienced those dealers who pressure you to make that deal, that day or it would be gone tomorrow. In our experience, Heritage is not like that. On the way home we talked about how much we appreciated just how positive this experience was in terms of a car purchase.
The real test of a car dealership is when something goes wrong. In our case there was a minor problem. This happened the next day and it was Conor's day off. I left a message on his phone and than called Jason. They had the problem fixed within a couple minutes of learning about it and me getting the truck back to the dealership. Sometimes things do go wrong. Professional respond well in such cases. The "H-Team" responded very responsibly and professionally.
So would I go there again? For Sure! Would I recommend them to friends? Absolutely, I already have.
And I recommend Conor as the salesperson without reservation.
"Being someone who has had his own retail operations,I..."
Being someone who has had his own retail operations,I have very high standards for others when it comes to customer service.
I never felt unseen or unimportant whenever I went into Heritage ...no one passed by without a smile and questioning if they could help.
David was not only available for questions but also extremely knowledgable and friendly. His knowledge about all the Toyota vehicles went far beyond "hand out literature/brochure information.
Ryan was attentive to my "pricing questions" and I felt truly did the best for Heritage as well as myself.
Mary Wheelock was through...explained additional options and costs to us and made us feel comfortable
In short...our expierience throughout the whole process left us feeling good about the people we dealt with as well as the car we had chosen .
You have a great dealership because you have great people...keep it up
Frank and Susan Buonincontro