Ryan Durso | Page 2

Great experience at Lexus of Sarasota. I recently purchased a Lexus RX 350 Certified Pre-Owned, and the entire process was smooth from start to finish. Tom McComber was the salesperson I I recently purchased a Lexus RX 350 Certified Pre-Owned, and the entire process was smooth from start to finish. Tom McComber was the salesperson I worked with, and he was exactly what you hope for but rarely get at a dealership: honest, straightforward, and respectful of my time. No games, no pressure, no back-and-forth nonsense. He didn’t waste my time like many salespeople tend to do. The finance officer and the sales team lead were also very friendly and professional. Paperwork was handled quickly and efficiently, and everything delivered was exactly what was agreed upon. Overall, a professional team that does business the right way. I’d recommend Lexus of Sarasota without hesitation. More

by Chad C Verified Customer Verified Customer

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Very professional dealership. Ana Lima was wonderful to deal with and did a good job helping us to negotiate a fair deal. Ryan and Kim were also very helpful and easy to deal wi Ana Lima was wonderful to deal with and did a good job helping us to negotiate a fair deal. Ryan and Kim were also very helpful and easy to deal with. My only issues with this dealership are: 1. their dealer fees are the highest I've ever seen at about $2400 so your work is cut out for you to negotiate them down to a fair price, 2. The showroom is under major renovation so you are sitting it in open tables negotiating and sharing information. It would have been nice if they had some more private areas or dividers for customers to meet in. More

by mikes34243 Verified Customer Verified Customer

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Ana was a fantastic sales woman. She was knowledgeable, accommodating, thoughtful, efficient and added some humor to our experience. We would definitely recommend Lexus of Sarasota She was knowledgeable, accommodating, thoughtful, efficient and added some humor to our experience. We would definitely recommend Lexus of Sarasota to our friends and anyone looking to buy a Lexus! More

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had an excellent experience working with Kaleb Mathis — he is truly an outstanding salesman! From the moment I arrived, Kaleb was professional, attentive, and genuinely focused on helping me find exactly w he is truly an outstanding salesman! From the moment I arrived, Kaleb was professional, attentive, and genuinely focused on helping me find exactly what I needed. He took the time to answer all my questions, explain every detail clearly, and made the entire process smooth and stress-free. Kaleb’s knowledge, patience, and dedication to customer satisfaction set him apart. He went above and beyond to ensure I felt confident and comfortable with my decision. If you’re looking for a salesperson who is honest, personable, and truly cares about his customers, I highly recommend asking for Kaleb Matthews — you won’t be disappointed! More

by RDunbar4 Verified Customer Verified Customer

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Everyone is so friendly. Everyone says hello, asks if you need anything. Such great customer service every time I go to the dealership. Every experience at this dealership is Everyone says hello, asks if you need anything. Such great customer service every time I go to the dealership. Every experience at this dealership is a great experience. All the staff are very professional and courteous. More

by MELIANNE36 Verified Customer Verified Customer

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All of the employees that work there is very knowledgeable and professional and make you feel comfortable during your visit. knowledgeable and professional and make you feel comfortable during your visit. More

by Robertvargas25.rv Verified Customer Verified Customer

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Hicimos los documentos a distancia antes de buscar nuestra Lexus y Ana facilitó el proceso. Nos encantó trabajar con Ana! Fue un placer! nuestra Lexus y Ana facilitó el proceso. Nos encantó trabajar con Ana! Fue un placer! More

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Excellent customer service, we’re very eager to find the car we wanted and keep us happy. car we wanted and keep us happy. More

by JUDYULZHEIMER Verified Customer Verified Customer

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Purchased a NX and RX from Ana Lima, and what can I say to a Buying experience that Lexus and MORE importantly to Ana's caring to the customer. As a Lexus owner since 2000, Lexus of Sarasota's Sales, Finan to a Buying experience that Lexus and MORE importantly to Ana's caring to the customer. As a Lexus owner since 2000, Lexus of Sarasota's Sales, Finance and Service team...it's a pleasure to work with you. More

by Cohibajoe Verified Customer Verified Customer

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Misleading info given at the start of the sale regarding payment options. Double signing paperwork. Poor communication overall. The car was as described except for the GPS that was left in the car which pr payment options. Double signing paperwork. Poor communication overall. The car was as described except for the GPS that was left in the car which prevented system updates. More

by marilyn_freeman1 Verified Customer Verified Customer

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