Ryan Kennedy

Lexus of Chattanooga responded

Thank you for sharing your experience, and we’re truly sorry to hear about the frustration this has caused you. At Lexus of Chattanooga, we strive to provide honest, transparent, and thorough service, and it’s clear we fell short in your case. We want to make this right and better understand what happened with your roof issue and the diagnostic process. Please reach out to our Service Manager Randy Hatfield directly so we can review your situation carefully and work toward a solution that brings you the clarity and care you deserve. Your trust is important to us, and we appreciate the opportunity to improve.

Lexus of Chattanooga responded

Hi Don, Thank you for such a glowing review! We’re absolutely thrilled that you were able to get your hands on one of the most sought-after vehicles, the Lexus GX 550. It’s wonderful to hear that the color and Luxury package were exactly what you were looking for—it sounds like the perfect fit! We're so glad Marc, Justin, and Jackson were able to guide you through the process and help you find the vehicle of your dreams. Your trust in our team means the world to us, and we’re honored to be your go-to dealership. If you ever need anything in the future, whether it's service or trading up, we’ll be here for you every step of the way. Enjoy every drive in your amazing new GX 550!

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Ryan Kennedy has consistently provided exceptional service for your 2005 and 2016 Lexus RX 350. It’s wonderful to know that both he and our Service Department staff have made your experience a pleasure. We truly appreciate your loyalty as a Lexus owner since 1997 and are grateful for your continued trust in us. If you ever need anything, we’re always here to help. Thank you for being a valued part of the Lexus of Chattanooga family!

Lexus of Chattanooga responded

Thank you for your incredible feedback! We’re thrilled to hear that you’ve had the best customer service experience in your 74 years. It’s wonderful to know that Ryan Kennedy and our entire service department were able to provide such courteous and efficient care for your 10-year-old Lexus Hybrid SUV. We appreciate your kind words and look forward to continuing to serve you with the same level of attention and care.

Lexus of Chattanooga responded

Thank you for your continued trust and loyalty to Lexus of Chattanooga! We are truly honored to have had the privilege of serving you and assisting with the purchase of three Lexus vehicles, including your new RX-350. Your kind words about our personal service, outstanding purchase experiences, and the excellence of our service department mean the world to us. It's especially heartwarming to hear your praise for Ralph Paty – we'll be sure to pass on your compliments to him. We are committed to maintaining the highest standards in customer satisfaction, and we look forward to being your trusted dealership for many more years to come. If there's anything you need or any questions you have, please feel free to reach out. Wishing you countless joyful miles in your new RX-350!

Lexus of Chattanooga responded

Thank you for your fantastic feedback! 😊 We're delighted to hear that Fred, Jackson, and Jason did an outstanding job in helping you with your car purchases. We appreciate your kind words about our team. It's also great to know that you're satisfied with our service department. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide you with top-notch service and support. Enjoy your two new cars, and safe travels!

Lexus of Chattanooga responded

Thank you for taking the time to share your wonderful feedback about your recent experience with Mark at Lexus of Chattanooga. We're delighted to hear that Mark was very helpful and engaging throughout your journey with us. Providing exceptional customer service is at the core of our values, and it's heartening to know that Mark exceeded your expectations. At Lexus of Chattanooga, we strive to create a seamless and enjoyable car-buying experience for our valued customers, and we are thrilled to hear that Mark made your time with us a pleasure. We believe that building strong relationships with our customers is crucial, and Mark's dedication to assisting you is a testament to that commitment. Congratulations on your new Lexus! We are equally excited to have been a part of this journey with you. Our team at Lexus of Chattanooga is passionate about delivering high-quality vehicles that offer a unique blend of luxury, performance, and reliability. We hope your new Lexus brings you countless memorable moments on the road ahead. Should you have any further questions or require any assistance in the future, please do not hesitate to reach out to us. We are always here to provide you with the exceptional service you deserve. Once again, thank you for choosing Lexus of Chattanooga. We truly appreciate your kind words and your business.

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! We greatly appreciate your kind words and feedback about our customer service at Lexus of Chattanooga. We understand that customer service is essential, especially for busy individuals like yourself. It's wonderful to know that our team at Lexus of Chattanooga has consistently provided you with excellent service, both during the car-buying process and when servicing your vehicle. We're thrilled to hear that Fred Fortson has been instrumental in your vehicle purchases, and that he consistently delivers top-notch service. Our team takes pride in understanding our customers' needs and providing them with a seamless and efficient car-buying experience. We'll be sure to pass on your compliments to Fred and acknowledge his exceptional service. At Lexus of Chattanooga, we strive to accommodate our customers' needs and ensure their satisfaction. It's fantastic to know that we have met your expectations in this regard. Thank you for choosing Lexus of Chattanooga and for recognizing our commitment to providing exceptional service. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Ryan and Lexus of Chattanooga. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you.