Ryan Mulhern | Page 34

No hassle loaner car. Ryan was polite and thorough. Maintenance work well done. Autohaus service has helped my car go 60K miles with no problems. Maintenance work well done. Autohaus service has helped my car go 60K miles with no problems. More

by BKELLEY1287 Verified Customer Verified Customer

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The dealer did not have enough stock to replace my tires, even as the appointment to install them was made a week in advance, so it took two days to complete an estimated 3 hour appointment. Also, twice now even as the appointment to install them was made a week in advance, so it took two days to complete an estimated 3 hour appointment. Also, twice now they sent me out to to the lot retrieve my car and it was no where to be found, so I had to return to the desk and have them find it for me because it was in the back lot. Not cool, especially on a cold blustery afternoon. And, even though I requested that they glue on the name plate on the driver side, they failed to do so. More

by BETHLENT Verified Customer Verified Customer

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Friendly, efficient, and informative service. Very patient and thorough explanation. Excellent customer service and great hot chocolate! patient and thorough explanation. Excellent customer service and great hot chocolate! More

by khall5758 Verified Customer Verified Customer

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Very nice service, al very courteous. On time and had no problem when I had to keep loaner overnight problem when I had to keep loaner overnight More

by JSILVA7981 Verified Customer Verified Customer

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Terrific service, honest, thoughtful……great place to buy and service a car. Really impressive team. and service a car. Really impressive team. More

by ALASDAIR66 Verified Customer Verified Customer

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Great as always experience with drop off, pick up and the service being done. Thank you as always! service being done. Thank you as always! More

by DONNA-CHRISTIE Verified Customer Verified Customer

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When I called the call center to schedule a Service B appointment they gave me the wrong price for the service. Not happy that I paid more than I was told. appointment they gave me the wrong price for the service. Not happy that I paid more than I was told. More

by JPEPOON Verified Customer Verified Customer

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Great job. Attentive and prompt service. Easy to schedule. Very customer focused. Good facilities. Pleasure to work with. schedule. Very customer focused. Good facilities. Pleasure to work with. More

by ROBERT.J.STUCKER Verified Customer Verified Customer

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Service department is efficient and thorough Took little effort on my part. I knne the car was in good hands. effort on my part. I knne the car was in good hands. More

by rworsek Verified Customer Verified Customer

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This was the most frustrating auto service experience I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the car back and was told that they would order the part and call me in a few days. No call, no action. When I checked back, no one knew anything about it. They eventually told me that the part had been sent back. They said they would reorder it. Again, I waited for the call but heard nothing from the service department. Several phone calls later and I finally had an appointment to get my car repaired (nearly 3 long months after I initially visited the service department for my repair). When I brought it in, the woman who greeted me was friendly and professional. She found my name on her computer and brought me over to a service rep. This rep saw that I had an appointment, but had no idea what I had come in for. He eventually checked things out and informed me that the necessary part had been sent back (again!). I left the car with him and when the part came in, they fixed my car. My husband and I have owned Audi’s for years. This is my first Mercedes and I was extremely disappointed with my service experience. I would recommend studying the service department at the Audi Exchange to see how a first-rate service department operates. Next time I need service, I’ll try a different Mercedes dealership (in Lake Bluff) and see if it’s any better. This experience has soured me on the entire Mercedes brand. Feel free to call and discuss. More

by JSULLIVAN224 Verified Customer Verified Customer

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