Sal Graziano | Page 32

I left my X3 for standard service at Ferman BMW. I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 a I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 and said the car is fine despite the problems with starting. A week later, the car left me in the parking lot, refusing to start. I had to have it towed to Ferman BMW again to fix it. This time, when they looked into the problem, they found it and fixed it, costing me again $1096. A lot of wasted time, trouble, and cost of having the car towed and some extra costs with the service could have been avoided if the service staff had looked into the problem I originally mentioned. More

by K Verified Customer Verified Customer

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Mary is always very pleasant, professional and easy to work with, that is why we keep coming back to work with her! She went above and beyond this time to help us find what we wanted! work with, that is why we keep coming back to work with her! She went above and beyond this time to help us find what we wanted! More

by Myra2 Verified Customer Verified Customer

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Excellent service. Prices are reasonable. Communication with the service team is fast and on point. Prices are reasonable. Communication with the service team is fast and on point. More

by Ronny_Ram Verified Customer Verified Customer

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Ferman BMW is great. Our new BMW purchase was easy thanks to Gary Mack. Salvatore, our service tech, was awesome and ahead of schedule! Our new BMW purchase was easy thanks to Gary Mack. Salvatore, our service tech, was awesome and ahead of schedule! More

by gschmelzel Verified Customer Verified Customer

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From the GM to my sales rep to my service rep, everyone is extremely professional and they all take the time to help me understand the details of my car’s needs. is extremely professional and they all take the time to help me understand the details of my car’s needs. More

by David Verified Customer Verified Customer

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Exceptional service and quality. Repeat due to this! Thank you Jamie fir all you do Repeat due to this! Thank you Jamie fir all you do More

by Lisa77 Verified Customer Verified Customer

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Great service from my advisor while my car was in service. He kept me updated every step of the way. service. He kept me updated every step of the way. More

by young.mckinney Verified Customer Verified Customer

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As always, professional, on time and at budget. Service group is flawless in its performance Service group is flawless in its performance More

by davidparks1954 Verified Customer Verified Customer

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Good communication via text and in phone Thank you for the loaner bmw car a the loaner bmw car a More

by Lee Verified Customer Verified Customer

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Been coming to Ferman BMW for past three years and appreciate their customer care and professionalism appreciate their customer care and professionalism More

by comrip52 Verified Customer Verified Customer

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