Sal Graziano | Page 35

From the service customer service staff to the maintenance area and mechanics, everything was outstanding. Cesar in particular provides me with a second to none experience each time. He is well maintenance area and mechanics, everything was outstanding. Cesar in particular provides me with a second to none experience each time. He is well knowledged and knows how to treat a customer. I give him 10 of 10 More

by Ryan.ori22 Verified Customer Verified Customer

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Great service. Thoughtful and honest. All work was done in a decent amount of time. Thoughtful and honest. All work was done in a decent amount of time. More

by cathy180 Verified Customer Verified Customer

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Awesome service. I particularly appreciate the personal service received from my representative. Very attentive to my questions and details. I particularly appreciate the personal service received from my representative. Very attentive to my questions and details. More

by LYNETYLER Verified Customer Verified Customer

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Very professional service was amazing I was out of the service department in less then 2 hours service department in less then 2 hours More

by Oneofakind911@gmail.com Verified Customer Verified Customer

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Great staff of caring people who strive to make sure your experience is Great! Also great people to work for and with. experience is Great! Also great people to work for and with. More

by lisahalesmayo Verified Customer Verified Customer

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Sal and the dealership always helps you get your car in and fix it. They do a great job and fix it. They do a great job More

by Suzie Verified Customer Verified Customer

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I will never return to this service center! After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 mi After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 miles before the warning light came on. I made 2 trips from Valrico to Clearwater for 2 service advisors to tell me that they needed to be replaced and it would cost $590 - they did offer a discount to $500 but that was still unacceptable. They said the pads were at 3mm which seemed impossible to me since I had only driven the car $9,000 miles. I was also told the average life of BMW brake pads are 12-14k miles which if that was the case my son who has an M4 would have had to replace his pads 3 times. To make a customer happy that WOULD have returned in the future when it was time to purchase another car, the right thing to do would have been to replace the pads but not at my expense but apparently that was not an option. That would have been the right thing to do and it would have been minimum cost for BMW. I ended up taking my car to my local mechanic and he said the pads still had plenty of use on them and they did not need to be replaced and it was most likely only the sensor. I don’t like the feeling of being taken advantage of so I will never go back to this service center and I would never recommend it! More

by Lisa Werner Verified Customer Verified Customer

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I like Ferman BMW because they are responsive and friendly and Sal always gets my car in for service quickly. I would definitely recommend. friendly and Sal always gets my car in for service quickly. I would definitely recommend. More

by Vdura2520 Verified Customer Verified Customer

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The appointment went smoothly. I wasn’t stuck waiting around all day. Sal was communicative and helpful I wasn’t stuck waiting around all day. Sal was communicative and helpful More

by rkibler422 Verified Customer Verified Customer

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As always Ferman BMW is the best Sal my service guy is also is the best also is the best More

by tpallante Verified Customer Verified Customer

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