Sam Fakhouri | Page 16

For my initial service on a new truck it was a learning experience. Next time I will come for service knowing how you operate. experience. Next time I will come for service knowing how you operate. More

by kwwalker Verified Customer Verified Customer

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Our experience with Mark Christopher Dealership is that they were very helpful and very knowledgeable about their business and their customers. They treated us like we were part of their family. We love th they were very helpful and very knowledgeable about their business and their customers. They treated us like we were part of their family. We love them. Thanks to the Mark Christopher team. The James Family More

by littlemslittle Verified Customer Verified Customer

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First, let me begin by stating that this review has absolutely nothing to do with Armando Nuno. His only roles in this transaction are he is the one I interfaced with via telephone to set up the appoi absolutely nothing to do with Armando Nuno. His only roles in this transaction are he is the one I interfaced with via telephone to set up the appointment and he is the one who introduced me to the salesperson I interacted with the majority of my time at the dealership. That particular salesperson's name is JuanCarlos Cavazos, Jr., introduced to me as "JC." This review has everything to do with JC and the Mark Christopher dealership overall because based on JC's title, I'm pretty sure JC was only taking his cues from the protocols of the dealership. This car buying experience ranks right up there with one of the worst I've had in all of my car buying experiences. At first, everything was going well. JC got to my bottom line with the price of the vehicle pretty quickly and I was satisfied. It appeared that things were going well. Pretty much at that point, all I had to do was see the finance manager to process my paperwork. But unfortunately, that is not what happened because JC tried every which way to get me to agree to run my credit. I kept saying that was not necessary because I had my own financing. JC continued to pressure me to run my credit and I continued to say no. JC told me repeatedly that my credit HAD to be run in order to verify my identity. I told JC that they had a copy of my drivers license and that should suffice with verifying my identify. But JC continued to respond that it was not sufficient. I even called my financial institution, USAA, to see whether my credit had to be run in order to proceed with the transaction, and USAA said it did not. I even had my financial institution speak with JC on the phone, but to no avail. And even when I got off the phone, Mark Christopher continued to pressure me to run my credit. At that point, I agreed for them to run a soft pull on my credit to verify my identity and I made it very clear that is all I agreed to. JC agreed to do a soft pull. But unbeknownst to them, I could see my credit activity in real time with an app. While JC was gone for some time, I checked my app and Mark Christopher had actually pulled a hard inquiry. I was livid, to say the least. When JC emerged from the back, I told him I knew they ran a hard credit and I told him that I was very unhappy. I told JC I refused to work with him anymore because that was VERY disingenuous. He got someone else and I worked with this other person for the remainder of the transaction. When I explained how irate I was that a hard pull was done on my credit, even she cosigned the notion that it had to be done to verify my identity - but that they only pulled my credit from one bureau instead of three. Absolutely ridiculous. To say the least, I eventually was able to see the finance manager to complete my transaction, but they made me wait an inordinate amount of time even though there was hardly anyone in the dealership. Quite honestly, Mark Christopher does not even deserve the 1 star, in my opinion, due to the pressure tactics to run my credit and for outright lying to me about doing a soft pull on my credit instead of the hard pull they actually ended up doing. What the dealership should understand is the following - IF SOMEONE ENTERS YOUR ESTABLISHMENT WITH THEIR OWN FINANCING AND DOES NOT WANT TO ENTERTAIN THE NOTION OF HAVING THEIR CREDIT RUN TO SEE IF MARK CHRISTOPHER CAN PROVIDE A BETTER RATE, THEN THAT SHOULD BE THE END OF THE DISCUSSION. AT THAT POINT FINALIZE THE DEAL. TAKE THE "L" ON HAVING ANOTHER VEHICLE FINANCED AND MOVE ON TO THE NEXT CUSTOMER. More

by amcca65 Verified Customer Verified Customer

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Muy buen lugar atienden bien y tienen muy buenos precios my siguiente compra sera con ustedes nos bemos para diciembre my siguiente compra sera con ustedes nos bemos para diciembre More

by DUVALINSAMITO96 Verified Customer Verified Customer

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Everything was great and went in a timely manor. Made me feel like family,Every body was friendly. Made me feel like family,Every body was friendly. More

by sclark1066 Verified Customer Verified Customer

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Sales Man to pushy then got cold when time to go over car details to busy on he's phone had to figure out how to work options the next day .The finance department was great real worked was us to make it work details to busy on he's phone had to figure out how to work options the next day .The finance department was great real worked was us to make it work More

by will28to48 Verified Customer Verified Customer

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It was a good buying experience. Everyone was very kind and helpful. Highly recommend them. Everyone was very kind and helpful. Highly recommend them. More

by M Verified Customer Verified Customer

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Everyone I worked with was so professional and patient with me. They all made the process of buying a new car very comfortable. with me. They all made the process of buying a new car very comfortable. More

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Flawless experience with the most absolutely professional, knowledgeable and personable team! We are so completely blown away from this exciting, quick and painless car buying experience! Thank professional, knowledgeable and personable team! We are so completely blown away from this exciting, quick and painless car buying experience! Thank you so much to everyone there at Mark Christopher! More

by mscandicejackson Verified Customer Verified Customer

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The dealership was an absolutely amazing experience! We got the best deal on our new suburban after shopping around at multiple other dealerships! We have been recommending everyone we now to Mark Chris We got the best deal on our new suburban after shopping around at multiple other dealerships! We have been recommending everyone we now to Mark Christopher Auto Center and we will be using them in all our future purchases! More

by Lyssdenise Verified Customer Verified Customer

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