Sam Fakhouri
Sam Fakhouri at Mark Christopher Auto Center

Sam Fakhouri | Page 32

Finance Manager

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

4.8
1,088 Reviews
4.8

1,088 Reviews

Write a Review

Dealership Experience

17 yrs, 2 mos

Industry Experience

24 yrs, 7 mos

1088 Reviews of Sam Fakhouri

May 04, 2023

Dealership Rating
Employee Rating

Was treated very well. Friendly and helpful staff. Nice selection of vehicles. Second time purchasing here, will come back. More

by WMWCRILLY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Nick Polytarhos, Albert Rodriguez, Joel Rodriguez, Jerry Pena , Anthony Garrido, Angel Madrigal, Deanna Meschon, Jett Palos, Rami

May 08, 2023

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 02, 2023

Dealership Rating
Employee Rating

We have leased and bought several cars from this dealer and from Nick P. Before. Great service and would (and have) recommend to others More

by tloriso1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Polytarhos

May 02, 2023

tloriso1 responded

Great dealer

April 26, 2023

Dealership Rating
Employee Rating

We have done business for 7 years, we always pleased with the sales and service departments. Many thanks to all. More

by Paullilet1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rizzi

Apr 28, 2023

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 25, 2023

Dealership Rating
Employee Rating

The service advisors are really helpful and honoring my two free oil changes. I appreciate them and I will be taking my car there for future oil changes. More

by jerryrperez002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rizzi , Matt Torres

Apr 27, 2023

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 18, 2023

Dealership Rating
Employee Rating

Dealership is a great place to buy a car. Staff is great and there is no pressure put on you to buy. I definitely will go back an recommend them. More

by coachmike88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rami

Apr 20, 2023

Mark Christopher Auto Center responded

I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 14, 2023

Dealership Rating
Employee Rating

Customer service is always on point. It helps when the employees recognize you and treat you like an “old friend”. Amenities for those of us that choose to wait for our car’s to be servi More

by dariasrn
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sal (sales) Crisantocampos

Apr 18, 2023

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 14, 2023

Dealership Rating
Employee Rating

We leased a vehicle from you three years ago, we ask that all the paperwork be ready before we got up there. It wasn’t, we ended up having to drive around to go get something to eat to keep us busy for three More

by SBERNIER0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 18, 2023

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Apr 18, 2023

SBERNIER0 responded

Thank you for reaching out, but there’s nothing that can be done. I just recommend in the future when a client asked the paperwork be prepared, actually have the paperwork prepared for them.

April 08, 2023

Dealership Rating
Employee Rating

They were very helpful and friendly and did a great job on the service. Jim More

by Jin Galyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armando Nuno, Jeff Rizzi , Matt Torres

Apr 11, 2023

Mark Christopher Auto Center responded

Thank you for this amazing review, Jin! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 04, 2023

Dealership Rating
Employee Rating

Extremely long waiting process to purchase a used $60k vehicle, salesman did not go over vehicle features. Lacking in customer service, no follow up by salesman after the purchase. I could have gotten mor More

by KFETZER3989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 06, 2023

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 04, 2023

Dealership Rating
Employee Rating

I was very satisfied with the service I received. Everyone was very professional and very courteous. I have always been very satisfied with the service that I have received from Mark Christopher Auto More

by Madeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rizzi , Matt Torres

Apr 06, 2023

Mark Christopher Auto Center responded

Madeline, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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