Sam Mercado | Page 16

Awesome customer service from everyone you deal with I had my car in for it's regular maintenance service. Of course, since it's a Lexus, I never have any problems with it. I just want to be sure every I had my car in for it's regular maintenance service. Of course, since it's a Lexus, I never have any problems with it. I just want to be sure everything continues to run smoothly. Everyone you speak or deal with is extremely friendly and helpful, including the person who makes your appointment and the person that brings your car to the service technician. I use the "valet" service where they come and bring me a loaner and pick up my car which is unbelievably convenient. They update me with text messages or emails and let me know what's going on. I would give them more that 5 stars if I could! More

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Concerned and quick to provide solution. Quick to recommend solution. Kept informed of progress. Made comfortable while waiting. Very easy to deal with and explained all that was done to corr Quick to recommend solution. Kept informed of progress. Made comfortable while waiting. Very easy to deal with and explained all that was done to correct problem. More

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Great service! Took my Lexus to the dealership with two problems. They diagnosed problem one quickly from the technical service bulletin that had been issued byLexus Took my Lexus to the dealership with two problems. They diagnosed problem one quickly from the technical service bulletin that had been issued byLexus and fixed the problem. Problem two was more complicated. The service manager called in a regional specialist who was able to pinpoint the problem, order the part, and fix the car. What great service to have a specialist come in and solve a complicated problem! Couldn’t ask for more! More

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Personal attention Unlike many dealerships, this one actually shows you that they appreciate you and your business. Not just lip service, but personal customized servic Unlike many dealerships, this one actually shows you that they appreciate you and your business. Not just lip service, but personal customized service for your individual needs. They made me feel special. More

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Great visit The addition of messaging and video updates during the service is out of this world!!!! it is a great innovation and I was pleased to be updated while The addition of messaging and video updates during the service is out of this world!!!! it is a great innovation and I was pleased to be updated while waiting. More

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Personalized Service From the time I drove my car into the bay, until I was escorted to my vehicle, I received personalized, high quality service. At Jim Hudson Lexus o From the time I drove my car into the bay, until I was escorted to my vehicle, I received personalized, high quality service. At Jim Hudson Lexus of Columbia, you feel like a valued guest - not a customer. My service rep., Sam, did a great job at meeting my needs, and had several 😁. I also appreciated the added feature of an audio assessment. I felt like I was right there with the maintenance specialist. Thank you Sam! Jim Huson Lexus is privaledge to have you! Til next time, keep up the excellent service! Mirra Cleveland 🤗 More

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Always excellent I had an appointment Melvin, but he was very busy. Sam addressed all of my needs and set up my maintenance schedule and kept me informed. Excellent I had an appointment Melvin, but he was very busy. Sam addressed all of my needs and set up my maintenance schedule and kept me informed. Excellent job. Keep up the good service. More

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Extremely happy with my purchase I recently purchased a brand new Lexus RX 350 from Jim Hudson Lexus and can truly say it was one of the most enjoyable shopping experiences I have eve I recently purchased a brand new Lexus RX 350 from Jim Hudson Lexus and can truly say it was one of the most enjoyable shopping experiences I have ever had! Not only did I get a super deal on my new Lexus, the manager, salesperson and finance manager were all very professional and wonderful to work with. I will never visit another dealership, except Jim Hudson. I am now a customer for life!! More

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Service Very efficient with the drop off of my car and paperwork for a loaner and getting me on my way to work in a matter of minutes. Thank you Very efficient with the drop off of my car and paperwork for a loaner and getting me on my way to work in a matter of minutes. Thank you More

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Battery Did a great job to research the battery history. Covered under warranty. Service was very quick. The wait time was relaxing. Keep up the good wo Did a great job to research the battery history. Covered under warranty. Service was very quick. The wait time was relaxing. Keep up the good work. More

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