Samantha Masuguchi | Page 3

Kenn and Sam were courteous and professional. Thanks for the great experience and keep up the good work Thanks for the great experience and keep up the good work More

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The service dept were phenomenal and worked with urgency to diagnose and fix my problem with my vehicle. Thank Samantha! to diagnose and fix my problem with my vehicle. Thank Samantha! More

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Brought my vehicle to Gosch Ford Temecula for a check engine light and oil leak and was helped by Samantha and Kenn they were so helpful and were able to get me back on the road super quick engine light and oil leak and was helped by Samantha and Kenn they were so helpful and were able to get me back on the road super quick More

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I brought my Ford Fusion in today for an oil change, new wiper blades, and a tire rotation, and the service was exceptional as always. Samantha has been my advisor for over 12 years, and she continues to be wiper blades, and a tire rotation, and the service was exceptional as always. Samantha has been my advisor for over 12 years, and she continues to be phenomenal. She is always incredibly transparent, which is exactly why I keep coming back to Ford. Today I even asked her if it would be possible to bring in my Lexus RX 450H for an oil change. She took the time to check and let me know that I could, which made me so happy. I have had vehicles from other dealerships and brands, and one thing I truly wish they all understood the way Samantha does is the importance of transparency. It goes a long way and builds trust and loyalty. I highly recommend the Ford dealership in Temecula, especially Samantha. She consistently goes above and beyond. I am truly grateful for her professionalism, expertise, and honesty. With sincere gratitude, Carolina Chevalier More

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Viktor was such great help. He is very kind and professional and made the whole process wonderful. He is very kind and professional and made the whole process wonderful. More

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Samantha is the best. She really takes care of everything I need, and I never have to worry about it. She's amazing at catching all of the problems I'm having with my ve She really takes care of everything I need, and I never have to worry about it. She's amazing at catching all of the problems I'm having with my vehicle and takes care of all the things at the time I am there. Couldn't ask for a better service advisor, and Gosch Ford Temecula has been very accommodating and great over all to work with. More

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This team is amazing. They are calm, respectful and thorough. They heard all my concerns and addressed every one of them. My truck was returned to me with no grease on the They are calm, respectful and thorough. They heard all my concerns and addressed every one of them. My truck was returned to me with no grease on the steering wheel and with a smile. I rarely like dealerships, and if needed, I would go back to this one any day! Samantha at the front desk made me feel like I was the only customer in the store. And the final price was less than anticipated. That is a super bonus. More

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Samantha in service is so kind and really knows her xxxx! helps me make informed decisions about my MKZ then helps execute them efficiently and timely. she's the best!! thanks Samantha for excellent customer helps me make informed decisions about my MKZ then helps execute them efficiently and timely. she's the best!! thanks Samantha for excellent customer service. More

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I had a great experience addressing a warranty repair corrected. My service advisor Cameron described the issue in detail as well as a plan for corrective action I greatly appreciate the communication corrected. My service advisor Cameron described the issue in detail as well as a plan for corrective action I greatly appreciate the communication and the great customer service for providing a loaner vehicle throughout repair period. Definitely went above and beyond my expectations. More

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Great dealership friendly advisor Samantha M looking forward to working with her again in the future should I need repairs. forward to working with her again in the future should I need repairs. More

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