Sandy Firestone | Page 9

Sandy F., Tina, Steve & Mark were amazing. They made the process very enjoyable for me. Very professional and knowledgeable. The technology orientation is a plus. I came home with all my contacts downloaded process very enjoyable for me. Very professional and knowledgeable. The technology orientation is a plus. I came home with all my contacts downloaded to my new car and knowing how to use all the gadgets. Great Experience! More

by ZULLYHUNTER Verified Customer Verified Customer

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Excellent times 2 Bought our 2nd vehicle in 2 years from the dealership. Every employee we encountered was pleasant and knowledgeable. We used to utilize another Lexus Bought our 2nd vehicle in 2 years from the dealership. Every employee we encountered was pleasant and knowledgeable. We used to utilize another Lexus dealership but never again! More

by allena5343 Verified Customer Verified Customer

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all great From Service to sales T C Lexus is GREAT, this is our 2and RX from TC Lexus, not a big city Dealer. Let you feel like the know you From Service to sales T C Lexus is GREAT, this is our 2and RX from TC Lexus, not a big city Dealer. Let you feel like the know you More

by BRENSAILSEA Verified Customer Verified Customer

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Great experience. Nice staff Sandy and whole department very knowledgeable and the overall environment was welcoming and kind. We are hoping that our longtime relationship with Le Sandy and whole department very knowledgeable and the overall environment was welcoming and kind. We are hoping that our longtime relationship with Lexus stays this way. More

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Great dealership, worked hard to arrange a deal that met our requirements. Marc did a really good job explaining all the technology features and didn’t overwhelm us. Very pleased so far. our requirements. Marc did a really good job explaining all the technology features and didn’t overwhelm us. Very pleased so far. More

by JSIMPSON158 Verified Customer Verified Customer

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Strongly Suggest TC Lexus We recently bought a new Rx from TC Lexus. Sandy was our sales rep. he did a great job. I would recommend TC Lexus for anyone looking for a Lexus We recently bought a new Rx from TC Lexus. Sandy was our sales rep. he did a great job. I would recommend TC Lexus for anyone looking for a Lexus. More

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I thought that Anthony did a good job finding us a vehicle that we would be happy with, however the vehicle was coming from North Carolina and there were extra costs associated with the vehicle . We vehicle that we would be happy with, however the vehicle was coming from North Carolina and there were extra costs associated with the vehicle . We were expedited to pay more for items that come standard at your dealership. More

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Satisfied customer I purchased my vehicle from Lexus in Fort Pierce. I am from Vero Beach. The entire service staff, sales, and technicians are top notch. They ALL go th I purchased my vehicle from Lexus in Fort Pierce. I am from Vero Beach. The entire service staff, sales, and technicians are top notch. They ALL go the extra mile with the utmost care for the customer and vehicle maintenance. I do not take my vehicle any where else for service and never will. When I purchase another vehicle, I will purchase it from this dealership. The facility, atmosphere, personnel, service, and results are worth every minute and the short drive. They respect my time as a working person. They aim to please at all times. They are fair, do not try to take advantage of the customer and 'push' extra services that are unnecessary. There are no hidden charges, and they are upfront about everything. They explain well and are problem solvers. The bottom line is that they make me feel like I am the most important customer they have when they are working on my vehicle and addressing me and any questions I may have no matter how simple or complex it may seem to them. They also work very well together and the organization runs like a TEAM approach. Keep up the good work. I am a client for life! More

by SALLY5 Verified Customer Verified Customer

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Start to Finish we received top notch service and care. Pleasant and timely - everyone paid attention to detail and made us feel welcome and comfortable. Pleasant and timely - everyone paid attention to detail and made us feel welcome and comfortable. More

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Disappointed Buyer Long distance purchases for an automobile should not be considered .. Sales personnel on the phone seemed good until I took possession when the car Long distance purchases for an automobile should not be considered .. Sales personnel on the phone seemed good until I took possession when the car was delivered to me in Jacksonville from Ft. Pierce.. The sales representative was to deliver the car to me personally (Mr. Firestone). The day of scheduled delivery he telephone me explaining that he would not make the trip but in turn would send an auto technician that would spend as much time with me as I needed to fully understand the operation of the vehicle. When the vehicle arrived at my house, the technician knew NOTHING about the car. He was mannerly and respectful and was blindsided when I asked him to explain things to me. The gentleman didn't even know what a lug nut was and was unable to locate it in the car. He didn't know how to operate the driving technology (cruise control, navigation, etc.and couldn't find the operations manual); although he was very apologetic. Mannerly yes but I truly felt sorry for him for the position Mr. Firestone put him in. I was told that the car was in pristine condition--I guess my definition of pristine is different from the sales staff. There were nicks on the side of the car and it appeared they were covered with whiteout from a stationery store and not from paint from a body shop. The wheel cover was scratched (apparently from riding a curb). The car was missing cargo equipment and cargo cover. The registration sticker was wrong. I was to transfer my current sticker from my Lexus to the new vehicle. My sticker expires 9/21. The sticker that was given to my with my sales papers was 9/20. I called Mr Kritikos and told him that. He said "that isn't my responsibility to make sure the registration is correct. I don't do your research. You need to contact the DMV yourself." I called DMV and was told that the dealership is responsible to make sure the registration is correct and not just give you a new sticker based on your birth date. I called Mr. Kritikos back to relate this information from the DMV and he told me that they were giving me incorrect information. Talk about being between a rock and a hard spot. That's a great example of providing customer satisfaction. If asked to rate the gentlemen that I dealt with before taking possession of the vehicle, I would say they were very good. But unfortunately, once a sale was completed, it is an entirely different story. My Lexus dealer in Jacksonville is wonderful. Courteous, thorough , and willing to go the extra mile. I learned a good lesson--only purchase a car from my home dealership. More

by DENLOCLIPPER Verified Customer Verified Customer

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