Scott Dagenhart
Scott Dagenhart at Gordie Boucher Ford Lincoln of Janesville
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Scott Dagenhart | Page 2

Fixed Ops Manager

Gordie Boucher Ford Lincoln of Janesville

2727 US-14
Janesville, WI 53545

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4.8
70 Reviews

Dealership Experience

32 yrs

Industry Experience

47 yrs

Specialties & Trainings

service/collision

4.8

70 Reviews

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70 Reviews of Scott Dagenhart

June 01, 2023

Dealership Rating
Employee Rating

They are the best when it comes to customer service. I am always happy to have them do all my work on my F250. More

by GRMILLER12359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Lewis

Jun 02, 2023

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 01, 2023

Dealership Rating
Employee Rating

This dealership went above and beyond to make sure that we were pleased/happy with our purchase. Very friendly courteous staff. Addressed and answered all of our questions and concerns that we had. Canno More

by SJJANESVILLE
Recommend Dealer
Yes

Other Employees Tagged: David Schuhmacher, Jeffrey Vance, Ted Harris , Don Chesebro

Jun 01, 2023

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit.

May 23, 2023

Dealership Rating
Employee Rating

I take all my cars to Boucher . My Baby 2011 Ford Fusion Sport recently had new tires mounted. Boucher notified me that my car needed front passenger side work and put it up on the More

by bbarks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Tompkins, Dakota Schmaling , Andy Kyle

May 24, 2023

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

May 12, 2023

Dealership Rating
Employee Rating

Scott is great. Helpful with an unusual interior trim problem. Did a great job repairing the door panel. More

by LARRYARFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Tompkins, Elisha Lone

May 14, 2023

Gordie Boucher Ford Lincoln of Janesville responded

Larry, Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

April 09, 2023

Dealership Rating
Employee Rating

Great service. Treat you like family. Truly have your best interest at heart.Will definitely be back More

by KYLEF457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2023

Gordie Boucher Ford Lincoln of Janesville responded

Kyle, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

March 22, 2023

Dealership Rating
Employee Rating

Scott and staff were excellent. No complaints. I am disappointed my new truck does not have full compliment of navigation and entertainment functions. Will be a factor in my next pu More

by BUDSQUIRES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2023

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Scott and our team here at Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

January 07, 2023

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Employee Rating

Very cocky and arrogant Service Manager. Not good customer service. Will never take my vehicle to this location for servicing ever again. Would drive to another dealership in another town be More

by MIKEY.HODGES79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Tompkins, Dakota Schmaling

Jan 07, 2023

Gordie Boucher Ford Lincoln of Janesville responded

I am very sorry that the extended warranty that you bought from another dealership didn’t cover the maintenance items needed to get your car running properly. I can assure you that the service advisor helping you out did everything to help you out, using every resource we had available.

Jan 07, 2023

MIKEY.HODGES79 responded

That wasnt what my review was referring too, but ok. You were quick to upcharge and charge for a diagnostic service that regardless of what you say, pertained to the initial service that I brought it in for previous. The original problem was intermittent and this issue was the same. Having my vehicle for 7 days, should have found and corrected the problem.

Jan 07, 2023

MIKEY.HODGES79 responded

The whole situation could have been handled differently, maybe you need training as to dealing with customers and ensure their satisfaction ALWAYS.

November 04, 2022

Dealership Rating
Employee Rating

They always are able to find the vehicle I'm looking for. This is why I always use them for my business vehicles. More

by JCHEAT41897
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Zipperer

Nov 06, 2022

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Gordie Boucher Ford Lincoln of Janesville are glad to have you as a customer.

October 14, 2022

Dealership Rating
Employee Rating

People were friendly and efficient at my last visit for service. I came in for an oil change and checkup on my 2011 Ford Edge. I noticed when I got home, the Vehicle Report Card was not printed off; maybe More

by BWARDLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2022

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with our dealership. If you would like to discuss your visit further please feel free to give us a call. We appreciate your business and hope to see you again soon! Sean Tompkins, Service Manager 608-754-5511

September 05, 2022

Dealership Rating
Employee Rating

Very poor sold the car we wanted told them we would be there the next day with the money and called us and said they sold it. More

by rwald48
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eric Schuhmacher

Sep 08, 2022

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Please give me a call at your convenience to discuss this further. Ted Harris, General Manager 608-754-5511

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