Scott Gregg | Page 5

Tucson Subaru worked a complex issue that started when the car was created. But took a long time but they finally solved it. They were very caring and serious about making it right. the car was created. But took a long time but they finally solved it. They were very caring and serious about making it right. More

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Outstanding The Service Department at Tucson Subaru is outstanding! My husband and I are seniors with health issues that make us extremely vulnerable to the Coro The Service Department at Tucson Subaru is outstanding! My husband and I are seniors with health issues that make us extremely vulnerable to the Coronavirus and with cases rising in Arizona we have been doing everything we can to stay safe. Imagine our consternation when we got a flat tire! We arranged to have our vehicle towed to Tucson Subaru. And the team at TS not only repaired our tire for free, but replaced a recall item, handled our regular maintenance and returned our car to us the next day. And when I say “returned” our car, these incredible people brought our car to our home free of charge so that we could stay safe! Tucson Subaru Service Department, you went above and beyond your jobs to not only help us but to protect us. I am so very grateful for not only the high quality of your work but for your kindness. Thank You! Elizabeth Goff More

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Subaru in Tucson provides excellent service on their vehicles. Their staff is efficient and professional! They are also very personable. I have confidence driving my Outback that it has been maintained vehicles. Their staff is efficient and professional! They are also very personable. I have confidence driving my Outback that it has been maintained properly. More

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Scott, Curt and Pamela were exceptional in all aspects of getting my new Outback ready to drive off. Special thanks to all of those who helped me at Tucson Subaru. getting my new Outback ready to drive off. Special thanks to all of those who helped me at Tucson Subaru. More

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Greg did an outstanding job!! He stayed very professional through the entire process and fought very hard to get me an amazing deal. Thx Greg! through the entire process and fought very hard to get me an amazing deal. Thx Greg! More

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Quality care Just bought our third Subaru from Tucson Subaru. Our first Outback had some unusual issues, and they took good care of it for us, but we decided to ju Just bought our third Subaru from Tucson Subaru. Our first Outback had some unusual issues, and they took good care of it for us, but we decided to just go ahead and upgrade to a 2020 Outback. Scott Gregg (service director) was outstanding to work with, very capable and personable, responsive and proactive. When we decided to go ahead and trade in the old one for the new one, Baron Clement was very helpful and responsive throughout the transaction. His attention to detail was evident when he found a minor cosmetic problem with the vehicle we thought we were getting, so he swapped it for the same car in perfect condition. Good experience. More

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Happy, energetic, intelligent service staff. It is always a pleasure to come into Tucson Subaru. All the staff are happy and friendly and more than easy to interact with. I feel there is no que It is always a pleasure to come into Tucson Subaru. All the staff are happy and friendly and more than easy to interact with. I feel there is no question I have that is "too dumb" and they go out of their way to make me feel comfortable. I live 50 miles away and they always offer me a "loaner car" to use while my car is being serviced. Thank you for the energy, it makes all the difference. More

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I needed an emergency alignment fast and they made time for me and made sure my outback was back on the road in a reasonable amount of time. The service department is very friendly and keeps you up to date for me and made sure my outback was back on the road in a reasonable amount of time. The service department is very friendly and keeps you up to date. I stopped over at the parts department and Scott was very friendly as well. I had a very pleasant experience at a time when I was having a rough day. More

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Overall excellent. Service: Poor. My experience of Service staff members (two) put the responsibility on me by saying: The car works, problems is your phone, when Apple Car Play stop My experience of Service staff members (two) put the responsibility on me by saying: The car works, problems is your phone, when Apple Car Play stopped working for me after five days.. I should have heard from Service: We haven't figured this out yet, and we will." In fact, the problem was not my phone. Only by coincidence, when a service employee overheard other staff and volunteered to help was the fix found. I was at the point of having to consider another vehicle. This is not the customer service touted in the phone recording I listened to over and over again, waiting over three days of multiple phone calls and two unnecessary trips from Green Valley. My salesman, Mike Habib was superb in support! Steve Norris, tech help, clarified my phone worked in other vehicles in the showroom. Service continued for two days to put the problem on my/my phone. Poor service attitude to the customer. More

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Everyone was wonderful, polite and the facility was sparkling clean. There was proper distancing and hand sanitizers. All the staff was wearing masks and some were also wearing gloves. Great job. sparkling clean. There was proper distancing and hand sanitizers. All the staff was wearing masks and some were also wearing gloves. Great job. More

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