Scott Gregg | Page 4

We had a great experience with Darla Muckley and her 'love encore' in-service. She only added to the excellent experience we have gotten from everyone at Tucson Subaru! 'love encore' in-service. She only added to the excellent experience we have gotten from everyone at Tucson Subaru! More

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I am so thankful for the Service Manager, Steve Gregg, and my Advisor, Monica Estrada! My 2015 Forester extended warranty recently expired (within days of my visit) when a major issue was discovered with and my Advisor, Monica Estrada! My 2015 Forester extended warranty recently expired (within days of my visit) when a major issue was discovered with my Cam Shaft. Monica went to her Manager to discuss the issue and ended up providing extended customer loyalty good will resulting in my extensive vehicle repair being covered at ZERO cost to me. I am ever grateful to them and for the Subaru Dealership for standing behind their brand and for their exceptional customer care commitment. So very blessed to be a Subaru owner! More

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Updated 1/19: Following my last service visit and experience, Scott Gregg reached out to me to learn more about my dissatisfaction and explained what had happened. Scott kindly invited me to bring m experience, Scott Gregg reached out to me to learn more about my dissatisfaction and explained what had happened. Scott kindly invited me to bring my vehicle back in for a re-inspection. After re-inspection he called me to share his Team's diagnosis and findings and also let me know Monica discovered that the majority of my services needed could be covered under warranty. In two days, my vehicle was updated with replacement parts and ready to go. I greatly appreciate Monica and Scott going above and beyond to create a great Customer Experience. 1/5: I have had my Crosstrek serviced at Tucson Subaru in September, and again in December for routine oil changes and routine multi-point inspections and have received inconsistent feedback and disappointing customer service. The observations made in September, appear to no longer be issues in the December inspection which leads me to believe the >$1,500 in suggested repairs were negligible or non-existent in the first place. Secondly, I depend on the courtesy shuttle service to provide timely transportation. At the end of the day on December 22nd, I spoke on the phone with Monica Estrada about final notes concerning my vehicle and asked that she initiate the shuttle for pickup. After 25 minutes had passed with no response I chose to call back for status to learn that neither the shuttle nor the Lyft service had begun at all. The service representative said it had been scheduled by Monica, and when I spoke to Monica she said that the service team had scheduled it. Neither was accepting accountability and I had been sitting for 30 minutes while there had been no shuttle coming. If I hadn't called, I don't know how long I could have been sitting there waiting without any contact from the Dealership. Monica said it would now be another 25 minutes, I chose to find my own ride. More

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Tucson Subaru's Mike Henry has been a dream to work with...he kept me informed of every step of the new car process and expedited the purchase process. He was extraordinary in his attention to detail with...he kept me informed of every step of the new car process and expedited the purchase process. He was extraordinary in his attention to detail and explaining all of the new features. More

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We met Steve just as the pandemic became obvious to the world, but Tucson Subaru was already aware of that before this meeting. We met Steve from the front seat of our new car. He taught us what was a mus world, but Tucson Subaru was already aware of that before this meeting. We met Steve from the front seat of our new car. He taught us what was a must to understand about our car, as well as what we could change and what we could not change. He provided a fun learning introduction to all of the safety features of our Outback. Because he was so easy with us, we felt fine in calling him with more questions. We were recently in touch with Steve, we had a question about our car, and though our car was almost 1 year old he responded promptly like it was just off the lot. Subaru and Steve have not disappointed. I would not hesitate to do business with them again. More

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One of the most highest professional customer service experience place I've known. The minute I drive in I feel the welcoming and caring employees who are willing to do anything and to go the extra mile experience place I've known. The minute I drive in I feel the welcoming and caring employees who are willing to do anything and to go the extra mile to make the service experience smooth and fast. A special thanks to Scott Gregg the manager of the service department down to the employees and particularly the one I dealt with Jade Hilliard and Jason Mumma as the people from the loner department. I wish every business will run like this. More

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The staff including sales and service are focused on making your visit a pleasant experience. Anthony Taormina and Tony K went above and beyond to insure my total satisfaction. making your visit a pleasant experience. Anthony Taormina and Tony K went above and beyond to insure my total satisfaction. More

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Recently in for the 30k maintenance on my crosstrek. Great service as always plus I received a loaner vehicle. Thank you ALL for all that you do... especially in this crazy "new normal" we are all curre Great service as always plus I received a loaner vehicle. Thank you ALL for all that you do... especially in this crazy "new normal" we are all currently experiencing! More

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Scott and Monica hold customer service to an exceptional value. They went above and beyond and made sure we were being taken care of. I will definitely be back. Scott made sure all concerns we had were addr value. They went above and beyond and made sure we were being taken care of. I will definitely be back. Scott made sure all concerns we had were addressed and taken care of. Monica was extremely kind and professional, making sure to take care of us. I will be back to this service department because the customer service was phenomenal. I've never encountered a department that cared this much about their customers. More

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Tucson Subaru worked a complex issue that started when the car was created. But took a long time but they finally solved it. They were very caring and serious about making it right. the car was created. But took a long time but they finally solved it. They were very caring and serious about making it right. More

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