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Scott Kelly
Scott Kelly at Palm Chevrolet

Scott Kelly | Page 10

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.6
307 Reviews
4.6

307 Reviews

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307 Reviews of Scott Kelly

September 22, 2025

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Employee Rating

Car was taken care of quicker than expected and price was even better than was initially expected. Overall very pleased. More

by COLORATURA3
Recommend Dealer
Yes

Other Employees Tagged: Scott Kelly

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Sep 22, 2025

Palm Chevrolet responded

Thank you for your wonderful review! I'm glad to hear that your car was taken care of quicker than expected and that you were pleased with the pricing. At Palm Chevrolet, we strive to exceed our customers' expectations. I appreciate your feedback, and we hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

September 13, 2025

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Everyone’s nice, pleasant easy to work with do their best to take care of you and make you feel comfortable and to find the proper More

by TURKBOWL
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2025

Palm Chevrolet responded

Thank you so much for your wonderful review! It's great to hear that you found our team at Palm Chevrolet to be nice, pleasant, and dedicated to your comfort. We're here to help you find the perfect vehicle and ensure a great experience every time. We look forward to seeing you again soon! Best, The Palm Chevrolet Team

September 07, 2025

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Unable to fix problem. They said that they hear the noise it’s making and that it shouldn’t be making the noise but they can not find where it’s coming from. Told me to jus More

by ryanyesryan2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John McMichael, Dennis Calcaterra, Brandon Maynard, Jason Sanabria, Scott Mills, Mike Gonzalez, IL Park, Franchesca Soto, Daniel Mullener

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Sep 08, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Ryan. I understand your frustration regarding the noise issue with your vehicle. At Palm Chevrolet, we strive to address all concerns thoroughly, and I appreciate your feedback regarding our service team’s response. I encourage you to reach out to us directly so we can further assist. Your satisfaction is important to us, and we want to ensure that your concerns are addressed properly. Thank you again for your input. Sincerely, Wayne Bogle Parts and Service Director

Sep 08, 2025

ryanyesryan2020 responded

I have reached out to you >directly< MULTIPLE times and brought the truck in MULTIPLE times, Only for you to tell me you can not hear the noise.. after I tell you you have to drive it for 20 or so min for it to warm up and then the noise always starts, but yet you tell me you can not hear the noise so I pick the truck up and THEN on my way home 20 min after driving it the noise starts like I said it would. So the last time we brought it in we warmed the truck up so it was making the noise, had a representative from your location get in the truck with me and went for a drive, and guess what, you all acknowledged the noise and after a few days of you having it, came back with- yes we hear it but don’t know what’s wrong so keep driving it until it gets worse then come back. what?! I bought the truck from you guys with a warranty thinking I would be covered, but what a joke the service department is. YOU should reach out to me directly to resolve this! I reached out to you directly already by bringing the truck to you Multiple times ! Sad thing is, this is my fifth Chevy I have bought from your location and your sister location over the years. But now, xxxx the next one will be a doge or ford from a dealership that will take the time to drive the vehicle and figure out what the problem is! Not just “yeah we know there is a problem but can’t figure it out just wait for it to get worse then come back!” What! It’s like I bought this truck from a buy here pay here dealership! But by all means, YOU reach out to ME directly to figure this out, I have already done too much on my end.

September 06, 2025

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Employee Rating

Process of making appt on line is easy. Service advisor always makes sure vehicle gets service that is requested. Service manager follows up with any issues to insure complete satisfaction. More

by kaw666
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2025

Palm Chevrolet responded

Thank you for your review! I am happy to hear that you find the online appointment process easy and appreciate the dedication of our service advisor and manager at Palm Chevrolet. Your satisfaction is our priority, and we look forward to serving you again. Sincerely, Wayne Bogle Parts and Service Director

September 06, 2025

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The problem that have my truck is not resolve it. And they said an excuse that’s I don’t believe More

by MANUEL.ISSHAC
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Service Time
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Recommend Dealer
Yes
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Sep 08, 2025

Palm Chevrolet responded

Thank you for sharing your experience, Manuel. I understand your concerns about the unresolved issue with your truck and the explanation you received. At Palm Chevrolet, we aim to provide clear communication and effective solutions, and your feedback helps us recognize the impact this has had on you. Feel free to connect with us directly. We’re available to review this with you at your convenience. Sincerely, Wayne Bogle Parts and Service Director

September 05, 2025

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Employee Rating

Scott Kelly takes very good care of me. He keeps me informed of the progress and notifies me of potential problems. I trust in Scott's advice for my vehicle's needs. There is one thing o More

by HAYLOSTACHOO
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2025

Palm Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that Scott has been taking excellent care of you and keeping you informed about your vehicle's needs. Your feedback about the donuts is appreciated, and we’ll definitely consider it! We look forward to seeing you again at Palm Chevrolet, where you can enjoy our great coffee and hopefully, some delicious donuts too! Sincerely, Wayne Bogle Parts and Service Director

August 22, 2025

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Our car was taken care of quickly. We are happy with the repairs made by Palm. More

by lb773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Lindsey

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Aug 23, 2025

Palm Chevrolet responded

Thank you for the positive review! I'm delighted to hear that your car repairs were handled quickly and that you're happy with the results. At Palm Chevrolet, we strive to provide excellent service and care for all our customers. We look forward to assisting you again. Sincerely, Wayne Bogle Parts and Service Director

August 21, 2025

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Employee Rating

Communication is definetly up to a level I feel comfortable with for future business and will go to another dealership in future More

by Lipachristopher
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 21, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Christopher. While we understand that you’re considering other dealerships for your future business, we appreciate your feedback regarding our communication. If there’s anything specific we can address or improve upon, please feel free to reach out to us at Palm Chevrolet. Our team values your input and hopes to serve you better in the future. Best, The Palm Chevrolet Team

August 19, 2025

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Employee Rating

Excellent service department. Scott took care of everything and the work was completed on time. More

by james012958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 20, 2025

Palm Chevrolet responded

Thank you for your kind words, James! We're pleased to hear that you had an excellent experience with our service department and that Scott took great care of you. Timely service is something we strive for at Palm Chevrolet, and we appreciate your recognition. We look forward to serving you again in the future! Sincerely, Wayne Bogle Parts and Service Director

August 18, 2025

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Employee Rating

Friendly, very efficient. They bring their “A” game with every experience. This is a very well ran dealership. More

by TOWERS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John McMichael, Dennis Calcaterra, Brandon Maynard, Rick Davis, Mike Gonzalez, Franchesca Soto, Daniel Mullener, John C. Zurakowski, George Foster

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Aug 18, 2025

Palm Chevrolet responded

Thank you so much for your wonderful review! I truly appreciate your kind words about Palm Chevrolet and am thrilled to hear that you had such a positive experience with us. Our team strives to bring their “A” game, and it’s great to know that it shows. We look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

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