Sean Flanagan | Page 13

Above and beyond!!!! While I've come to expect superb service from Smythe, I needed to write what I experienced today. My soon to be 9 year old, who lives and breathes S While I've come to expect superb service from Smythe, I needed to write what I experienced today. My soon to be 9 year old, who lives and breathes Soccer has a game today which required a certain jersey. After searching our cars and our house, we couldn't find his backpack...then we remembered that we used a Smythe loaner while we were having our car serviced last weekend. - We had left his backpack in the trunk of the loaner! - Needing the jersey, I emailed everyone I ever dealt with at Smythe, realizing that it was a Sunday, I figured it was a lost cause. - this was not the case! I heard from both Kevin and Sean Flanagan and they worked together to get to their location, open it, find the loaner and our son's backpack! - Guys, you saved the day! ON A SUNDAY! Volvo has their slogan "For Life"...which I get...but I want you guys to know, you have a customer For Life, as well. - Thanks for everything! More

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INCREDIBLE SERVICE I received service for my fuel pump that had been misdiagnosed as my gas tank by a 'reputable' repair shop. Smythe really rolls out the red carpet for I received service for my fuel pump that had been misdiagnosed as my gas tank by a 'reputable' repair shop. Smythe really rolls out the red carpet for its customers. Communicating with me every step...even letting me know of other concerns. Dina Thomson/#2629 was so knowledgable and courteous. This is only service i would expect for someone buying a new car from their lot...not the 2nd owner of a 2004 Volvo S80. I told them...I know what i wanna be 'when i grow up'! A NEW model Volvo owner. Thank you Dina... thank you Smythe for making a scary and costly repair...smooth and affordable. It pays to go with the dealer... they KNOW their Volvo! Hey!! That's kinda catchy! 🤣🤣 More

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Number Nine from Smythe I just purchased my ninth Volvo from Chris at Smythe today. As always he showed me the best deals out there on the XC60 SUV I was looking for. Chris I just purchased my ninth Volvo from Chris at Smythe today. As always he showed me the best deals out there on the XC60 SUV I was looking for. Chris even got me an additional $750 discount with my Costco Card. More

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Treated like customer not sale What an absolute pleasure and wonderfully refreshing experience. Most times dealing with car salesmen make me feel like I need a shower afterward. At What an absolute pleasure and wonderfully refreshing experience. Most times dealing with car salesmen make me feel like I need a shower afterward. At smythe everyone was polite, friendly and no hard push to sell or force a sale that day. They definitely are more concerned with establishing relationships and customers as opposed to the single sale for the month. More

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Couldn't have been happier Great Place and great staff. Haven't been to such a professional operation in years. Such a pleasure to deal with them. Go check them out - you wo Great Place and great staff. Haven't been to such a professional operation in years. Such a pleasure to deal with them. Go check them out - you won't be disappointed! More

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Off-Lease Purchase Purchasing my XC90 off-lease could not have been easier. The Smythe Volvo team, lead by Kevin Bergeron, make the process simple. Kevin took the time Purchasing my XC90 off-lease could not have been easier. The Smythe Volvo team, lead by Kevin Bergeron, make the process simple. Kevin took the time to explain the financing options and the details of the various extended warranties. Doug Macadam scheduled the car inspection. Great service as always. More

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Going the extra mile(s) We recently purchased a new vehicle at Smythe and unfortunately have had a variety of smaller warranty covered issues. These were clearly manufacture We recently purchased a new vehicle at Smythe and unfortunately have had a variety of smaller warranty covered issues. These were clearly manufacturer issues - nothing to do with Smythe - and yet, Smythe took full ownership of everything that had gone wrong and stood by us to make sure it got fixed and worked with us to restore our confidence in the Volvo brand. We were particularly impressed with Regina Krauza's help in organizing the repairs and taking care of us in the aftermath. Together with Sean Flanagan she not only took us seriously but managed to turn a potentially bad situation into a very good one: we are very happy customers in spite of the hiccups we experienced - thanks to Regina's hard work - and would return for another Volvo from Smythe. It would be very easy to see how without Regina and Smythe's attitude we could have been left with a very different feeling. More

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Smooth Sailing I could simply say that this is our third Volvo from Smythe and let you draw your own conclusions! However, that would sell short the unbelievable ser I could simply say that this is our third Volvo from Smythe and let you draw your own conclusions! However, that would sell short the unbelievable service department, great staff across the board and given the great purchase consulting I received, Chris Henriksen. A true standout in a field of already high competence and professionalism. Thank you Smythe! More

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V50 Service I brought my 2010 V50 in to Smythe for a 75,000 mile service. Tom Coward and the team at Smythe always make me feel like family. I was driven to my I brought my 2010 V50 in to Smythe for a 75,000 mile service. Tom Coward and the team at Smythe always make me feel like family. I was driven to my office and picked up when the car was ready. Tom kept me informed of every detail of the service. I was pleased with the price and the result. More

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Just as you would hope Volvo sales would be. We just picked up our new 2016 XC70. We are "Volvo people." Our last XC70 has 274000 miles and is still going strong. It is, for our purposes, an almo We just picked up our new 2016 XC70. We are "Volvo people." Our last XC70 has 274000 miles and is still going strong. It is, for our purposes, an almost perfect car. Not every Volvo dealer exhibits the characteristics that one associates with Volvo, but Smythe certainly does, and their local reputation bears that out. No games! No errors! No problems! I especially commend our salesperson Kristian Hendriksen and business manager Alex Kattwinkel. Both of them provided complete transparency and exhibited personal kindness and courtesy. The dealership facility has recently been upgraded and remodeled. As with many in the inner ring of Metro NY/NJ suburbs, it occupies a tight space, but it has been laid out very nicely for customer comfort and convenience. We are very pleased to give Smythe Volvo our highest recommendation. I have over 30 years of experience with Volvo, and Smythe is one of a handful of dealerships where the representation matches the product. Well done. More

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