Sean Flanagan | Page 13

Off-Lease Purchase Purchasing my XC90 off-lease could not have been easier. The Smythe Volvo team, lead by Kevin Bergeron, make the process simple. Kevin took the time Purchasing my XC90 off-lease could not have been easier. The Smythe Volvo team, lead by Kevin Bergeron, make the process simple. Kevin took the time to explain the financing options and the details of the various extended warranties. Doug Macadam scheduled the car inspection. Great service as always. More

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Going the extra mile(s) We recently purchased a new vehicle at Smythe and unfortunately have had a variety of smaller warranty covered issues. These were clearly manufacture We recently purchased a new vehicle at Smythe and unfortunately have had a variety of smaller warranty covered issues. These were clearly manufacturer issues - nothing to do with Smythe - and yet, Smythe took full ownership of everything that had gone wrong and stood by us to make sure it got fixed and worked with us to restore our confidence in the Volvo brand. We were particularly impressed with Regina Krauza's help in organizing the repairs and taking care of us in the aftermath. Together with Sean Flanagan she not only took us seriously but managed to turn a potentially bad situation into a very good one: we are very happy customers in spite of the hiccups we experienced - thanks to Regina's hard work - and would return for another Volvo from Smythe. It would be very easy to see how without Regina and Smythe's attitude we could have been left with a very different feeling. More

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Smooth Sailing I could simply say that this is our third Volvo from Smythe and let you draw your own conclusions! However, that would sell short the unbelievable ser I could simply say that this is our third Volvo from Smythe and let you draw your own conclusions! However, that would sell short the unbelievable service department, great staff across the board and given the great purchase consulting I received, Chris Henriksen. A true standout in a field of already high competence and professionalism. Thank you Smythe! More

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V50 Service I brought my 2010 V50 in to Smythe for a 75,000 mile service. Tom Coward and the team at Smythe always make me feel like family. I was driven to my I brought my 2010 V50 in to Smythe for a 75,000 mile service. Tom Coward and the team at Smythe always make me feel like family. I was driven to my office and picked up when the car was ready. Tom kept me informed of every detail of the service. I was pleased with the price and the result. More

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Just as you would hope Volvo sales would be. We just picked up our new 2016 XC70. We are "Volvo people." Our last XC70 has 274000 miles and is still going strong. It is, for our purposes, an almo We just picked up our new 2016 XC70. We are "Volvo people." Our last XC70 has 274000 miles and is still going strong. It is, for our purposes, an almost perfect car. Not every Volvo dealer exhibits the characteristics that one associates with Volvo, but Smythe certainly does, and their local reputation bears that out. No games! No errors! No problems! I especially commend our salesperson Kristian Hendriksen and business manager Alex Kattwinkel. Both of them provided complete transparency and exhibited personal kindness and courtesy. The dealership facility has recently been upgraded and remodeled. As with many in the inner ring of Metro NY/NJ suburbs, it occupies a tight space, but it has been laid out very nicely for customer comfort and convenience. We are very pleased to give Smythe Volvo our highest recommendation. I have over 30 years of experience with Volvo, and Smythe is one of a handful of dealerships where the representation matches the product. Well done. More

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All-around excellence! Outstanding team! Great dealership! Having experienced a 30 year relationship with and 9 vehicles purchased through the years from the Smythe team, it has been clear that their organizat Having experienced a 30 year relationship with and 9 vehicles purchased through the years from the Smythe team, it has been clear that their organizational culture is characterized by high performance, professionalism, courtesy and friendliness, thorough knowledge and expertise, all anchored by constant focus on customer satisfaction. During the life cycle from the purchasing experience through maintenance / repairs, each and every Smythe associate has been terrific. It has always been a pleasure to deal with Smythe, enjoying the comfortable ambiance and especially the excellent service by cordial and caring staff members. More

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long-time fantastic sales and service We purchased the new XC90 after much careful research. Smythe Volvo is an extraordinary place - for both sales and service. Sales staff is patient, un We purchased the new XC90 after much careful research. Smythe Volvo is an extraordinary place - for both sales and service. Sales staff is patient, un-hurried (we looked at this car several times over a long period of time before buying), professional, pleasant. After years of cars purchased and serviced at Smythe we are consistently impressed by the knowledge, honesty, and pleasantness of the staff there. Their personnel stay for years and years, and they provide a very positive experience every time. More

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Exceptional service, every time. The Team at Smythe Volvo is professional, courteous, knowledgable, friendly - everything you could ask for when choosing an auto dealership to service The Team at Smythe Volvo is professional, courteous, knowledgable, friendly - everything you could ask for when choosing an auto dealership to service or purchase your car. More

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Doing business with Smythe for 50 years! Clone Chris Henriksen, Sales Consultant. He was very helpful and guided us in our decision. The Flanagan's have put together a terrific team. Once Clone Chris Henriksen, Sales Consultant. He was very helpful and guided us in our decision. The Flanagan's have put together a terrific team. Once you own the car, Tony Plesh and his group, Tom, Nick, Doug and the rest of the team will take tender loving care of your Volvo for many years. Love our XC70 and will continue to take good care of our 2006 V70. Gail & Bill Callahan, Summit, NJ More

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Service with a smile! Brought my car in for an unscheduled service. Tony Plesh took great care of me when I arrived and arranged for car service to my office and back when Brought my car in for an unscheduled service. Tony Plesh took great care of me when I arrived and arranged for car service to my office and back when the car was ready. Tom Coward helped me when I returned at lunch. At all times I was kept informed of the service being performed on my car. All around a great service experience. More

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