Sean Kamal | Page 5

Awful experience at Lexus North Miami. I was interested in a GX 550 they had on the way, and they asked me to put down a $5,000 deposit to secure it, which felt high, but I agreed and paid I was interested in a GX 550 they had on the way, and they asked me to put down a $5,000 deposit to secure it, which felt high, but I agreed and paid right away. To my surprise, they sold the car to someone else, claiming they got a cash offer, even though I had already made the deposit. This kind of thing is unfortunately typical of Miami dealerships. I stopped searching for other cars, thinking I had this one locked in, only to be left hanging. It’s the kind of move that shows poor management—trying to be slick but ultimately ruining their own reputation. Not only will I never buy from them again, but I’ll make sure to share my experience every time someone asks about this dealership. If they think these tactics are smart business, they’re dead wrong. All they’re doing is hurting their sales team and pushing away loyal customers. Lexus North Miami needs to clean up their act, or they’ll keep losing business for good. More

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I purchased a CPO from out of town. Lexus of North Miami obviously has experience is selling cars to out of town buyers. They make the process easy. Lexus of North Miami obviously has experience is selling cars to out of town buyers. They make the process easy. More

by jb34135 Verified Customer Verified Customer

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I'm from TX and The Dealer ship in TX don't have the car GX550 premium plus and waiting list 6m-1 year. I found this dealer in Miami has the car i'm looking for, and so happy to talk and worked with Anna & GX550 premium plus and waiting list 6m-1 year. I found this dealer in Miami has the car i'm looking for, and so happy to talk and worked with Anna & Jhan, they spoke and answered all questions, professional to work with, even they did not give any deals, deposited and asked to pay full amount before car coming. But i'm satisfied with my car and hired to ship the car back to TX my own. More

by Sango Verified Customer Verified Customer

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The wonderful folks over at Lexus of North Miami have always been very kind to me, and have ALWAYS done everything and anything in their power to help me out. They are absolutely the BEST in the industry always been very kind to me, and have ALWAYS done everything and anything in their power to help me out. They are absolutely the BEST in the industry! I will forever be grateful and can promise that they definitely have a life-long customer in me. More

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Everything was great got the car earlier than expected . Will recommend this dealer . 2024 gx 550 Will recommend this dealer . 2024 gx 550 More

by Ivan Chufarov Verified Customer Verified Customer

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Ay Lexus of North Miami, I encountered an extremely poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is a poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is an urgent need for a comprehensive retraining program that should prioritize enhancing the overall customer experience. More

by FAITHCHURCH93 Verified Customer Verified Customer

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Exceptional service. ..great experience...expedited service...professional experience...took a sincere interest on my concerns...great location..Eric was amazing!! ..great experience...expedited service...professional experience...took a sincere interest on my concerns...great location..Eric was amazing!! More

by rbarrat Verified Customer Verified Customer

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This dealership was courteous and professional. Our salesman was also very nice to us and let us test drive what we were interested in. Our salesman was also very nice to us and let us test drive what we were interested in. More

by kazi.abedin95 Verified Customer Verified Customer

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Our salesperson Tyrie did well. He was hampered by the inferior performance of the management team. After purchasing the most expensive car that Lexus offers at full sticker price, He was hampered by the inferior performance of the management team. After purchasing the most expensive car that Lexus offers at full sticker price, the Sales Manager that worked with us, Roman, did not even acknowledge me the next day while we waited for our vehical. He passed me and my wife several times standing in the entry of the dealership. A poorly written email was received two days later from the General Manager. At the end of the email, he asked if there was anything he could help with. I asked three questions that he has, to this day, never responded to. More

by johnh20 Verified Customer Verified Customer

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Best dealership experience ever! Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in f Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in for a new or pre owned car! Great deals and great service! More

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