Service Department | Page 41

Very friendly and helpful people. Thank u for your service and kindness. I will be buying a Ascent within the next 8/9 months. Thanks, R. Mache service and kindness. I will be buying a Ascent within the next 8/9 months. Thanks, R. Mache More

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I took my new Outback in to the Subaru of Jacksonville Service Department to install after market items. They gave me a nice loaner car and had all the work done in a few hours, and done well. Thanks for Service Department to install after market items. They gave me a nice loaner car and had all the work done in a few hours, and done well. Thanks for great service! More

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Thank you Mike M, Mike B and Gabe for taking good care of my Subie and for the great customer service!! I will bring my Outback back every time!! my Subie and for the great customer service!! I will bring my Outback back every time!! More

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My family has purchased four vehicles from this dealer, and the dealer has serviced the vehicles. Simply put, everything has been A+ without exception. I highly recommend this dealership in all regards. and the dealer has serviced the vehicles. Simply put, everything has been A+ without exception. I highly recommend this dealership in all regards. More

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Based on our internet research, we were undecided between three different makes of vehicles (Honda, Mazda and Subaru) and wanted to look at the various SUVs in person. Subaru of Jacksonville was the second o three different makes of vehicles (Honda, Mazda and Subaru) and wanted to look at the various SUVs in person. Subaru of Jacksonville was the second of five dealerships that we visited, but the level of service we received placed this company way above the competition and brought us back to make our final purchase. From the moment you walk into the door, every staff member you encounter makes you feel like a valued customer even if you are just tire kicking - as we were at first. Our salesman, Steven Barba was extremely knowledgeable about the product and understood what our needs were. The entire process of selecting our car, choosing our options, waiting for "the" car to arrive, the finance process, all were seamless and most importantly, low pressure. Subaru of Jacksonville didn't try any pressure tactics and allowed us to make our decision without feeling we had to jump on an offer immediately. Every step of the way, Steven has provided us with guidance and assistance, keeping us informed of the status of our incoming vehicle. Once our vehicle arrived, Steven had it cleaned and waiting for us. He went over every feature and has made himself available for further questions after we drove off the lot. The icing on the cake was a very nice thank you card from Steven, thanking us for our business. I heartily recommend this dealership and Steven Barba if you are in the market for a vehicle. The difference between a dealership with a high turnover rate and one with dedicated employees, is like night and day. An additional shout out to Ryan for helping us through the finance process and getting us to a comfortable payment, and to AJ who walked me (and talked me down!) through a brief glitch with our credit freeze. We had window guards, door protection and a few other things added onto the car. I'm not sure who did the work, but it was done very expertly. The added molding, etc looks like they were factory installed, not added on. I'm looking forward to bringing our car in for service since this is indicative of the care of their work. More

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Josh Sereda (service department) exceeded my expectations on every level. From my first phone call to service completion, he handled everything not only professionally, but with thoughtfulness and kindness. on every level. From my first phone call to service completion, he handled everything not only professionally, but with thoughtfulness and kindness. I highly recommend Subaru of Jax and Josh is one of the reasons I do! Thank you! More

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I love this dealer ship for there service and come-meted to the people and the committee . I highly recommended this dealership i give 5⭐️⭐️⭐️⭐️⭐️ to the people and the committee . I highly recommended this dealership i give 5⭐️⭐️⭐️⭐️⭐️ More

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I cannot speak more highly of this dealership. My family had the best experience imaginable buying a used car here. Subaru of Jacksonville went up and beyond our expectations from friendly/attentive car dea had the best experience imaginable buying a used car here. Subaru of Jacksonville went up and beyond our expectations from friendly/attentive car dealers (we had Dave Bailey! He made our experience simple and came in at another time to fit our schedule), the finance man made the actual buying process painless (Ryan Monro), Dottie and the whole service team/service manager for fixing the 2 issues with the car we bought, the loaner car was so helpful, and the great facilities for waiting (snacks and beverages). Again, outstanding dealership. Thank you!!!!! Cannot recommend these guys enough!! More

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Josh in service is excellent to work with. Your questions will be answered carefully. If he doesn’t know the answer, he will find out. No BS. Your car will only get the service work done it actually needs. S will be answered carefully. If he doesn’t know the answer, he will find out. No BS. Your car will only get the service work done it actually needs. Suggestions for other future repairs will be made along with their severity allowing you to determine if you can put it off. More

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AJ helped me with setting up the financing of my new 2020 Forester. He was very helpful and patient with answering some of the questions I had and ensuring he explained an extended warranty plan that is rig Forester. He was very helpful and patient with answering some of the questions I had and ensuring he explained an extended warranty plan that is right for me was selected. He assisted me while I waited for my salesperson Kimberly S to arrive at the dealership. I am a loyal repeat Subaru owner and am on my 4th Forester. I got my first one in its 1st model year 1998. I’ve been a SOJAX customer since late 1999. This is my 3rd one I purchased at SOJAX. I have always been very happy with the performance and reliability of my Foresters. In addition, the courteous and friendly sales and service staff have never made me consider or desire looking for another vehicle or dealership. I am always made to feel like a respected and valued customer. I can call with a question or walk into the dealership and they know me and always take good care of me and my vehicle’s needs. Being a female, it is also comforting to know I can generally expect and believe I am getting fair and honest treatment. Kimberly S.is great too. It is my 2nd Forester purchase with her and I felt well taken care of and not taken advantage of. I hope to be enjoying many years with my new Subaru Forester and will plan to continue to rely on SOJAX for all my servicing and routine maintenance needs. After purchasing my 1st Subaru, I never expected I would become such loyal owner to a brand and so comfortable with my vehicle. The SOJAX family makes it even more so. More

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