Service Department | Page 56

Kimberly /Car orientation Kimberly S in sales went above and beyond to "teach" me about all of the great features on my Subaru! She was patient, friendly and really knows the Kimberly S in sales went above and beyond to "teach" me about all of the great features on my Subaru! She was patient, friendly and really knows the car! More

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Fast and Friendly Pulled into service are, was greeted immediately and checked-in for oil change. Within 10 minutes a service technician had an update based on inspect Pulled into service are, was greeted immediately and checked-in for oil change. Within 10 minutes a service technician had an update based on inspection.I was in and out in under an hour for an oil change, inspection, tire rotations, pressure check and cabin air filter replacement. Dan and Gabe took excellent care of me from start to finish. More

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perfect buying experience, this review is a pain in the xxx. Mark Minter was a dream to work with. No pressure, no games. He does what he says he will do. I bought a 2018 Outback from him a year and a half ago a Mark Minter was a dream to work with. No pressure, no games. He does what he says he will do. I bought a 2018 Outback from him a year and a half ago and yesterday when my daughter's 2010 Prius finally wore out on Atlantic Blvd. I contacted Mark immediately. He found her the perfect new Cross Trek at a fair price. My daughter has her dream car and Subaru of Jacksonville will have my family's business for years to come. Rick Allen More

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Excellent Service I was traveling home from Mayo Clinic and happened to look at my mileage and realized I needed an oil changed. I pulled into Subaru of JAX and right I was traveling home from Mayo Clinic and happened to look at my mileage and realized I needed an oil changed. I pulled into Subaru of JAX and right into the Service department. I was greeted by 2 Service personnel who asked a few questions and also recommended new wipers since its the rainy season here in North Florida. They recommended a local restaurant and the vehicle was completed before I returned. Service while you eat! Never had this kind of quick and thorough service from a dealership and I have and will continue to recommend Subaru of JAX to anyone looking for a great car with great Service. More

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Pleased Experienced a transmission issue with my 2011 Outback with 80k miles while our running errands with wife. I was able to get it to Subaru of Jacksonvi Experienced a transmission issue with my 2011 Outback with 80k miles while our running errands with wife. I was able to get it to Subaru of Jacksonville where I was meet by a friendly service agent. He asked us to give him about 10 minutes to diagnose the problem and would get back with us. About 10 minutes later he came back and said it was a transmission issue and asked me to come to the service desk where he turned me over to a service writer. Expecting an expensive bill, I was quite surprised when he said my transmission was covered under warranty. xxxxxxto Subaru! What made Subaru of Jacksonville stand out is that the service writer offered me a loaner car and my wife and I were back out running our errands in less than 25 minutes! The next day, my Outback was fixed and when I went to turn in and pick up my car, I was in and out in less than 10 minutes. I have always said service should be “Quick, Effective and Efficient “. Subaru of Jacksonville certainly meet those expectations and exceeded them with their friendly staff. Well done! More

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Caring people and great follow-up. Own a 2018 Subaru Outback and it has been just a pleasure dealing with everyone servicing my car. Had I known how wonderful they are beforehand, I wou Own a 2018 Subaru Outback and it has been just a pleasure dealing with everyone servicing my car. Had I known how wonderful they are beforehand, I would have purchased my car from them! Next time! Thanks to all the staff!! Especially Kevin! More

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Terrible customer service My 2017 Subaru’s electrical system just died one morning 2.5 years after purchase, while still under warranty. We jump started the car and took it to My 2017 Subaru’s electrical system just died one morning 2.5 years after purchase, while still under warranty. We jump started the car and took it to the dealer. They said they checked everything and the battery was fine. It would not start again within a week. This time they said it was the battery. So we had it replaced. It died again within a week and this time could not be jump started. We had it towed to the dealer. The service manager Russell, promised a loaner vehicle on the phone but told us that he did not have one to offer when we arrived. He then said it was a software update issue but he could not update the software if the battery was dead. He also said he did not have another battery to give us and told us to go to Advane Auto Parts to get a new battery for the car. After we gave them a new battery, he installed it and updated the software. We asked him to hold on to the car for a few days to see if the problem was truly resolved and he declined. The car has again died with a week, and we now have to pay $69 to tow it to Subaru of Orange Park to see if they can fix it. Bottom line: The service team at Subaru of Jacksonville has been rude, lazy, and incompetent in this matter and lied to us about the use of a loaner vehicle. We would never buy a car from them and will not return there for service. More

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Service Everyone is always so helpful, no matter what issues or concerns I am having. Communication is always a top concern when working with the Service team Everyone is always so helpful, no matter what issues or concerns I am having. Communication is always a top concern when working with the Service team. More

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Quick response service Consistent personable, quick and efficient response throughout the life of my vehicle. Excellent service. Formerly, in sales, thorough orientation t Consistent personable, quick and efficient response throughout the life of my vehicle. Excellent service. Formerly, in sales, thorough orientation to models and politeness and patience with family and friends who have shopped. More

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Tremendous value for an excellent vehicle We were shopping for a new vehicle and began our search on line. Sydni Munro and Savannah O'Connor provided instant answers to some of the questions We were shopping for a new vehicle and began our search on line. Sydni Munro and Savannah O'Connor provided instant answers to some of the questions we posed. We visited Subaru of Jacksonville and were greeted by Nando DiPasquale. Nando asked a number of questions to be certain that he knew what was important to us. We looked at a couple of models and decided to test drive a Forester. We were impressed with everything about the vehicle and decided to buy. Nando introduced us to Mike McCormack in finance and we completed the purchasing process. We are impressed with our new Forester and we appreciate the way were were treated at every point of our vehicle purchasing process. More

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