Shawn Shaffer | Page 8

More than pleased with Antonio in Sales and Jason H. In Finance and their assistance with the purchase of my 2020 Tiguan. From the online information to the in-person transactions and vehicle tour...very Finance and their assistance with the purchase of my 2020 Tiguan. From the online information to the in-person transactions and vehicle tour...very professional and personable staff members. Extremely happy with entire shopping experience. Thank you! More

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Great and Easy Experience Online During Quarantine Had a great experience with Joe D (manager) and Jason H (finance) who were extremely helpful from the very first inquiry i made. Shawn the original s Had a great experience with Joe D (manager) and Jason H (finance) who were extremely helpful from the very first inquiry i made. Shawn the original salesperson helped me pick out a car online very easily and was very courteous before passing me to Joe to finalize the sale. The online process was incredible, I signed all the paperwork in minutes while at my house with Jason. Today, went to trade in my car and it took 15 minutes to sign a few papers and get on the road with the new car. Joe went above and beyond to help me set up the bluetooth and such, which was a big help. Overall an incredible and easy experience. Hopefully it stays this easy in the future More

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They were friendly and thorough at the pickup. Everything was ready on time and the paperwork handoff was handled according to the new process times. was ready on time and the paperwork handoff was handled according to the new process times. More

by BGGTAF Verified Customer Verified Customer

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I highly recommend North Penn VW due to their no pressure sales team and excellent service team. You won’t be disappointed if you purchase your next car from them. sales team and excellent service team. You won’t be disappointed if you purchase your next car from them. More

by Fxbtopshelfaccess Verified Customer Verified Customer

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They often respond to any concerns I have relating to my car and they offer accommodating services. I also am glad to see consistency services car and they offer accommodating services. I also am glad to see consistency services More

by DJUNA Tiguan 2019 Verified Customer Verified Customer

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Matt should be the new standard. Matt was exceptional. We had a very complicated situation, but he handled it with kindness, patience and grace. Knowledgable, resourceful, gold standa Matt was exceptional. We had a very complicated situation, but he handled it with kindness, patience and grace. Knowledgable, resourceful, gold standard, a good person. Jason, in finance, was personable and funny. The service department was wanting. They did not believe us when we said that the car was missing the back middle seat belt. They made us bring the car in, so they could see it, before they ordered the part. So, two trips, out of our way, taking up our time, for a mistake they made in their pre-owned certification. At least they didn't make us pay for their mistake. Erin, in service, was nice. More

by KAUFMANNFAMILY4 Verified Customer Verified Customer

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Bill Kurz was very helpful however, the website stated Bill Kurz was very helpful however, the website stated that this truck had sliding rear window and it didn't and heated seats don't work Bill Kurz was very helpful however, the website stated that this truck had sliding rear window and it didn't and heated seats don't work More

by Timothy J Loux Verified Customer Verified Customer

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New car North Penn provided both excellent customer service from start to finish and a great price! I will be sure to recommend them to those looking to buy a North Penn provided both excellent customer service from start to finish and a great price! I will be sure to recommend them to those looking to buy a car in the future. More

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Quick and easy process Set an appointment with Shawn Shaffer through email. Met with Greg Holland and he took the time to go through all the questions we had and did not pr Set an appointment with Shawn Shaffer through email. Met with Greg Holland and he took the time to go through all the questions we had and did not pressure us at all. WE reconnected with Greg a few days and later and purchased our vehicle. Jason in finance was great to work with as well. More

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Joe D. and Jason H. were very friendly and knowledgeable. Joe D. made us feel welcome and never once tried to hurry or push us to make a decision even though it was close to closing. I never thought I would b Joe D. made us feel welcome and never once tried to hurry or push us to make a decision even though it was close to closing. I never thought I would be buying yet alone taking home a new car the same day. Joe D. was very knowledgeable and took the time to explain all the options on the car after I purchased it. Going thru the financing, Jason H. made it so easy. I would highly recommend North Penn VW. More

by LEONIRU Verified Customer Verified Customer

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