Shyla Saxton
Shyla Saxton at Manly Honda

Shyla Saxton | Page 11

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.9
351 Reviews
4.9

351 Reviews

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351 Reviews of Shyla Saxton

June 26, 2023

Dealership Rating
Employee Rating

Great waiting area. Everyone was very helpful. Thank you for offering a free car wash! More

by MROSALES1
Service Price Transparency
Recommend Dealer
Yes

June 22, 2023

Dealership Rating
Employee Rating

all were Very friendly, quick, accommodating, made the process super easy start to finish. great! teamwork. More

by SSILVA2
Service Price Transparency
Recommend Dealer
Yes

June 22, 2023

Dealership Rating
Employee Rating

Service experience was great as usual! Very friendly and professional! We will return as usual. More

by BRANDONHEFELE
Service Price Transparency
Recommend Dealer
Yes

June 21, 2023

Dealership Rating
Employee Rating

Shyla is professional, knowledgeable, polite, and helpful. She is my favorite associate at Manly Honda More

by JANINELEV
Service Time
Recommend Dealer
Yes

June 20, 2023

Dealership Rating
Employee Rating

Service intake people probably ought not to say things like f*xxxxx xxxxxx when it's early in the morning & they think no customers are in the building. Shayla, who did not say the above, was kind of argu More

by PAULSTHETYRICKSTE
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Amy Carpenter

June 07, 2023

Dealership Rating
Employee Rating

Great and fast service. She responded very fast to response to any questions. Very kind! More

by Marisol Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr, Zach Roberts , Dave Ashby, Mario Vazquez

Jun 07, 2023

Manly Honda responded

Marisol Rodriguez, We here at Manly appreciate you and your business. Thank you for sharing your recent service visit experience. Until next time. Your Manly Honda Service Team!

June 07, 2023

Dealership Rating
Employee Rating

I came for a simple oil change and tire rotation but I was charged almost three times another customer getting the same service. Because of the extra services that I was charged for and did not want, I am More

by MLHARRIS95422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 07, 2023

Manly Honda responded

MLHARRIS95422,, Thank you for taking the time to share feedback about your most recent service visit. I apologize to hear that your experience was not a five-star one. My name is Jose Rocha, the Customer Experience Manager, and I would love to check into what was performed. I cannot find an account with your username. I want to try and make this RIGHT. May I please get the phone number we use to access your service profile or the six-digit work order you provided on your visit? I look forward to hearing from you, and thank you for being the best part of Manly Honda! Your Manly Honda Service Team

Jun 08, 2023

Manly Honda responded

Good morning, Thank you for visiting Manly Honda. I am sorry if there was a misunderstanding during your visit. It appears that at the time of write up you had agreed to the engine air filter and cabin air filter replacement along with the oil change and tire rotation. We do use a air freshener on the cabin air filter. If this is causing breathing concerns, please come in to the dealership and we can replace the filter without using the air freshener. This would be at no charge of course. I also see that we replaced the hub / bearing assembly at no charge to you. This was a result of two wheel studs breaking during the tire rotation service. After speaking with the technician and our Shop Foreman, it appeared that who ever had rotated the tires last had cross threaded the lug nut. I do apologize for any misunderstanding and hope your second visit to the dealership is more pleasurable. Please feel free to contact me if I can assist with anything further. Zach Roberts Service Director Manly Honda

Jun 08, 2023

MLHARRIS95422 responded

It is even more disturbing that you can’t access your records base on my name or email. In any case I have been having trouble with my breathing and I would like to know what you used in my vehicle when you went beyond the oil change and tire rotation that I requested. This is important so that my doctor can prescribe the correct medication. ML Harris-Thompson

May 31, 2023

Dealership Rating
Employee Rating

Courteous, friendly, knowledgeable, and accommodating. Manly Honda technicians do a great job in servicing the customers needs. More

by WESTCOASTROSE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Remollino

May 31, 2023

Dealership Rating
Employee Rating

Shyla is kind and professional. Thank you for always taking good care of us. Ro and Fritz Moore More

by FRITZSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2023

Dealership Rating
Employee Rating

Honda had accidentally messed up on my oil change, a bolt was not tightened and oil was leaking all over my driveway. My husband just quickly tightened it with his fingers to help prevent me from losing too More

by ANDERSON.PATRYCE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 01, 2023

Manly Honda responded

Hi ANDERSON.PATRYCE, My name is Jose Rocha, Customer Experience Manager. Thank you for taking the time and sharing feedback about your most recent service visit. Our goal is to provide a five-star service experience, and we failed. I sincerely apologize for the inconvenience; your husband had to get dirty and the long wait time. I can be reached at 707-535-1163 and or jrochamanlyauto.com. I would love to try and make it right. Thank you for being the best part of Manly Honda! Best, Jose Rocha Customer Experience Manager

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