Sossio Sole

Ther's a serious issue with My Lease of an AMG CLE 53 WHICH IS UNRESOLVED WHICH IS UNRESOLVED More

by EDDEO77 Verified Customer Verified Customer

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I have Serious issue with my Lease of an AMG CLE53. NOTHING HAS BEEN RESOLVED NOTHING HAS BEEN RESOLVED More

by EDDEO77 Verified Customer Verified Customer

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I have worked with BB since 1994. We have done 25 cars. There is not a better dealer To work with! We have done 25 cars. There is not a better dealer To work with! More

by stevebog Verified Customer Verified Customer

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Incredible service. Sales finance and service department are the best you’ll ever find anywhere Sales finance and service department are the best you’ll ever find anywhere More

by MMILLER631 Verified Customer Verified Customer

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Car was sold to me with federal and state violations. Bumper damaged, seat belts missing, tablet was missing and service broke my drawer in repair with 1 week of me buying vehicle Bumper damaged, seat belts missing, tablet was missing and service broke my drawer in repair with 1 week of me buying vehicle More

by Gene banks Verified Customer Verified Customer

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Please AVOID this dealership at ALL COSTS. Their business practices are questionable. On July 15, 2025, I visited for a simple key deactivation, but my car returned with extremely loud rattlin Their business practices are questionable. On July 15, 2025, I visited for a simple key deactivation, but my car returned with extremely loud rattling noises at startup. A few days later, the engine light came on with additional loud cracking noises during startup. For context, my car was just serviced at Mercedes-Benz of Nanuet on July 3rd, 2025, where everything was working perfectly. I reached out to Joseph Herman (GM) and Sossio Sole (Service Manager), but received no accountability from Sossio, who instead tried to blame Mercedes-Benz of Nanuet. Public records show this dealership has been sued previously for questionable business practices. Please protect yourself from becoming their next victim. More

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I have worked with Benzel Busch since 1994. There service department is second to none and their sales team is top notch There service department is second to none and their sales team is top notch More

by stevebog Verified Customer Verified Customer

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Benzel-Busch Motor Car, white glove specialists offering the best or nothing. Always an amazing experience working with anybody from any of the departments. From sales to service, there was no stone left u the best or nothing. Always an amazing experience working with anybody from any of the departments. From sales to service, there was no stone left unturned to ensure such joy and smiles from ear to ear when purchasing, leasing, or servicing my vehicle. They literally go through all measures to ensure I was taken care of exceptionally. Working with Gio and the sales team/managers, I felt nothing but warm invitations and excitement! When it came to service, Eli, Sossio, Neil N. and David N. were nothing less of brilliant in terms of ensuring the cleanest procedures and accommodations. You want to shop luxury, you'll get the absolute best with this dealership. More

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If you happen to be in some type of collision and need repairs… AVOID this place. The panoramic sunroof shattered on my E-Class and the glass ultimately ended up scratching the car. The incident happened repairs… AVOID this place. The panoramic sunroof shattered on my E-Class and the glass ultimately ended up scratching the car. The incident happened March 23… I did not get the vehicle back until April 24. I was told it was going to take 10-15 days. Nope… Not even close. Not only did the original quote tripled but there was practically no communication from the dealer… I had to reach out to the adviser [Neil Newman] who basically stopped replying to the email until I got some type of manager involved (who never bothered to reach out or reply to the emails despite knowing how dissatisfied I was with the entire ordeal). I hate to be a person that hounds other people. I am well aware of potential findings that would delay the repairs but having the vehicle sit at some facility in Saddle Brook for 3 weeks is unacceptable. Sad, I genuinely was going to bring my cars here both for service and/or any future incidents because of the proximity to my home but this type of incident has taught me to stick to the dealer I’ve stuck by for almost 7+ years despite its commute. More

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My car had to be towed to Benzel Busch Mercedes Benz due to an engine misfire. I asked them for a courtesy vehicle because I need transportation to get from home to work to school and they said my vehicle w to an engine misfire. I asked them for a courtesy vehicle because I need transportation to get from home to work to school and they said my vehicle was 40th in line before they even looked at my car. They also stated that my car will be sitting in the shop because they are not able to look at it for another week or so. They told me they didn't have enough loaners for me when I saw one that was sitting in-front of the service drive. I will never ever recommend this dealer to anyone because of how unprofessional the managers are with getting back to customers and how they treat their customers. This place is a mess and I regret bringing my car here. They do not treat their customers like how other dealerships. The service manager was very rude to me when I went into his office to speak to him about the loaner. He specifically stated, "We cannot do anything if you are unable to commute from home to work to school" What kind of a professionalism is that? This is a Benz dealership, not a Nissan or Hyundai dealership. I paid a lot of money for my Mercedes and this is how I get treated? Such a shame. More

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