"Professional service by all staff members"
The personnel are very professional and helpful with questions regarding the vehicles.
My experience was pleasant and without pressure.
Driving the 535xi is a pleasure.
"Another Repeat Experience " We are so luck to have Knauz."
- Lake Bluffer
I just drove home a new X5 5.0 yesterday. The experience from the entire team ( sales,genius crew,parts department for those cool accessories, financing ,detail dept.) starting in the showroom,ordering,client communication, listening and consultative advise, delivery and most importantly the long term relationship that continues after your drive out the door. Thanks Bob Geisheker, the entire Genius Team, Steve Kwasman,Glen Ogle, Dave Thomas and Bob Graziano.
"A First Class Operation that wants to earn your business"
I picked up my BMW 228 convertible March 26th, finishing off an incredible buying experience with Rolly and Knauz BMW. From my first contact through the Costco Auto Buying program through delivery I received prompt and courteous service. Rolly is a true "class act". I even brag to my friends about how well I was treated. And, Spencer was a patient and knowledgeable tutor - he got me off to a great start in learning all the techno stuff. Go to Knauz, ask for Rolly. You won't be disappointed.
"Great experience with excellent service"
Initially i had experienced very slow responses to my internet requests on a specific model that interested. Once I had hookup with Sales person Judy Powell, and scheduled a visit then changed things quickly. Judy is very knowledgeable about the car that I was interested and very well aware of the history of the car. We had a frank discussion on the car and it went well at the dealership. Later she worked with me over the phone and iron out a deal. When I returned to purchase my BMW, everything was as promised. I was amazed the way they presented the car to me and the car was in a great shape and it exceeded my expectations.The buying process was very easy and painless. Spenser spent as much time as I needed to understand the new features on my car and he is very knowledgeable about the BMW cars and features and easy to talk to. I had a great experience with this dealership even though it was too far from where I live, I am very happy that I purchased from Knauz. I'll recommend Knauz for a great buying experience. Judy, keep the good work going!
Other Employees Tagged:
"Everything as promised."
Initially I was disappointed because I was told via internet sales folks to talk to a certain person and that person had no idea I was coming to see a car. I was turned over to Bob Geisheker to continue. Things turned for the better. Bob showed me want I wanted to see. He is low pressure and very knowledgeable. Bob worked with me over the phone and email to iron out a deal. When I returned to purchase my new BMW, everything was as promised. I had some time limitations for that day and the buying process was very quick and painless. I like the BMW Genius concept. Spenser spent as much time as I needed to understand the new features on my car. He was very good at answering all my questions. Very easy to talk to.
This is my first car purchase in the past 10 years and it was refreshingly enjoyable.
I'll be going to Knauz first when I have to replace any of my other cars.
"Awesome BMW Experience "
My husband and I had visited several dealerships prior to visiting Knauz BMW. Bob Geisheker was the first smiling face that we saw when we entered the door. He was patient, friendly and very knowledgeable. We never felt pressured! When we decided to purchase, Spencer gave us an overview of the vehicle. The entire experience was Awesome!
"New 2015 X4"
This is my third BMW from Knauz. Knauz is a great dealership. They treat you like family. if you are looking for a great deal with absolutely zero pressure go here. It's always a smooth transaction from ordering through delivery. I couldn't be happier with the whole process. Thanks George, Bob and the BMW geniuses who answered all my questions.
Will be back in the future,
I just purchased a new BMW from Judy Powell at Knauz for the third time in three years. As always, every aspect of the experience was outstanding. I have always found Knauz to be a highly professional dealership, which consistently tries to meet the highest expectations of its customers, and my most recent experience was no exception. Every step in the purchase process, from ordering to financing and delivery, was handled efficiently and effectively by cordial and helpful staff. The new vehicle briefing by "BMW Genius" Spencer Parker was excellent. But most of all, Judy Powell is a terrific sales advisor. She is highly knowledgeable of every detail of the BMW fleet and the purchase and financing process, and truly acts as an advocate for the customer. I have bought ten BMW's in Chicago since my first in 1980, and I think that Knauz and Judy are absolutely the best.
Other Employees Tagged:
, Judy Powell, John Sherrier
"OUTSTANDING CUSTOMER SERVICE!!!!"
This was probably the most pleasant car buying experience I had yet. Mr. Davidson, thanks for your patience and eagerness to answer our questions, including your awesome presentation of your product. A salesman of any sort should always have product knowledge in whatever you are selling to your customer or client. KEEP UP THE GOOD WORK AND WE WILL SURELY BE BACK.
Please give our thanks to the BMW genius Mr. Spencer Parker for his guidance in how to use the new BMW. You expertise was greatly appreciated. This also goes to Luke, the other BMW genius who took the time to help me over the phone regarding the entertainment system. IT WAS A PLEASURE.
Mr. and Mrs. Chung and Anita Yim
- Bob A.
My wife and I have not been car shopping for some time and frankly, although I felt I needed to replace my 2006 325i, I wasn't looking forward to the experience. Advisor Bob Geisheker put me at ease with his friendly approach and was most accommodating in helping us focus our needs and wants. In addition to offering a fair deal on price, Bob was able to save me additional money by identifying a discount program I was eligible for The BMW Genius program is great. Spencer helped get me up to speed on all the new features added since my last purchase and Luke patiently spent all the time we needed at delivery time. Steve Kwasman was vey friendly and easy to work with while working through the paperwork. All told, we are both extremely happy with the experience and the product.