Stephanie McNair
Stephanie McNair at Toyota of Scranton

Stephanie McNair | Page 4

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
499 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

11 yrs, 10 mos

4.8

499 Reviews

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499 Reviews of Stephanie McNair

August 22, 2025

Dealership Rating
Employee Rating

My husband and I bought our Rav 4 at Toyota Scranton. LOVE the dealership and everyone that works there especially Andrew. Stephanie McNair is AWESOME and so helpful with all of our questions and kee More

by sbkoerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Toyota of Scranton responded

sbkoerber, Thank you so much for sharing your experience! We’re thrilled to hear that Andrew and Stephanie have made such a positive impact on your visits, and that you can always count on Stephanie’s guidance and recommendations. It means a lot to know you trust our team and even make it a point to visit us when you’re back up north. We’re glad you enjoy the café, too—it’s one of our favorite touches to make your time with us more comfortable. We truly appreciate your loyalty from Florida to Scranton, and we look forward to welcoming you back again this summer! Warm regards, The Toyota of Scranton Team

August 16, 2025

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Stephanie was informative and personable. She tells me what has to be done and the cost. More

by VAUGHN758
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 16, 2025

Toyota of Scranton responded

VAUGHN758, Thank you for sharing your feedback! We’re glad to hear Stephanie was both informative and personable. It’s great that she explained what needed to be done and provided clear details on the cost. We’ll be sure to pass along your kind words to her! Warm regards, The Service Team Toyota of Scranton

August 03, 2025

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Employee Rating

The dealership is excellent. They answered my questions in a timely fashion whether at the dealership or phone More

by DONNAJ0
Recommend Dealer
Yes
Aug 03, 2025

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

July 10, 2025

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Professional ,friendly people and good service. Best wishes for your and the company keep going More

by YESILOVEGOD27
Service Price Transparency
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Service Time
Recommend Dealer
Yes
Jul 10, 2025

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

July 01, 2025

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Friendly, professional , relaxing. Work done as promised . Comfortable waiting area with complimentary food and beverage. More

by JKWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Toyota of Scranton responded

JKWD, Thank you for the wonderful feedback! We're so glad you found the experience friendly, professional, and relaxing. It's great to hear the work was completed as promised and that you enjoyed the comfort of our waiting area. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

June 30, 2025

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Excellent service as always. Stephanie was very helpful and courteous. An enjoyable experience every time More

by STEVEN.CARROLL12
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Recommend Dealer
Yes
Jul 01, 2025

Toyota of Scranton responded

STEVEN.CARROLL12, Thank you so much for your kind words! We're thrilled to hear that Stephanie provided you with excellent service and that your visits continue to be enjoyable. We truly appreciate your loyalty and look forward to seeing you next time! Warm regards, The Service Team Toyota of Scranton

June 25, 2025

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Employee Rating

Two weeks to get our car back for a warranty part and wanted to charge $1200 of extra work. Then to top it all off when they called and said you car is done and we need the rental car back by 4:00 or the More

by BDJAYNE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jun 26, 2025

Toyota of Scranton responded

Hi Brian, Thank you for your feedback. We’re sorry to hear that your recent experience caused frustration. We understand how important your time and commitments are, and we truly regret any inconvenience this situation may have caused you and your wife. The part required for your vehicle was under manufacturer backorder, and we did our best to keep you informed throughout the delay. Once the repair was completed, we were happy to cover the cost of the rental vehicle during the wait and offered a flexible return window to help minimize any additional charges. We're glad your advisor worked to support you, and we appreciate your recognition of her efforts. We value your time and feedback—it helps us find ways to improve. If there’s anything more you’d like to discuss or if we can be of further assistance, please feel free to reach out to us directly. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton 570.702.8776

June 19, 2025

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Employee Rating

Excellent service. Friendly staff and my car was completed on time. Staff explained the results of the service. More

by sharlenewootten
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Kacie Greico , Alan Aimer, Kevin Morrow

Jun 19, 2025

Toyota of Scranton responded

sharlenewooten, Thank you for your kind words! We're so glad to hear that your visit was timely, the staff was friendly, and everything was clearly explained. We appreciate your trust and look forward to serving you again! Take care, The Service Team Toyota of Scranton

June 17, 2025

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Employee Rating

Great staff, new car purchase went great service after the sale was friendly and knowledgeable More

by JEFFMORK357
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Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Toyota of Scranton responded

JEFFMORK357, Thank you for the great feedback! We're thrilled to hear your car purchase went smoothly and that our team continued to provide friendly, knowledgeable service after the sale. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! Warm regards, The Sales Team Toyota of Scranton

May 28, 2025

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The deal ship is excellent. I am very satisfied with the purchase of the extended warranty.I would definitely get another car from them. More

by TNOTCH300
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Kacie Greico , Alan Aimer, Kevin Morrow

May 29, 2025

Toyota of Scranton responded

TNOTCH300, Thank you for your great feedback! We're so glad to hear you're satisfied with your extended warranty purchase and overall experience. It means a lot to know you'd choose us again for your next vehicle—we'll be here when you're ready! Enjoy your car and feel free to reach out anytime. Take care, Team Toyota of Scranton

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