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Stephanie McNair
Stephanie McNair at Toyota of Scranton

Stephanie McNair | Page 5

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
483 Reviews

Dealership Experience

7 yrs, 9 mos

Industry Experience

11 yrs, 6 mos

4.8

483 Reviews

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483 Reviews of Stephanie McNair

December 28, 2024

Dealership Rating
Employee Rating

My Experience was good. Very friendly people at the dealership. I would recommend them to anyone More

by LEESHA65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Kacie Greico, Kevin Morrow

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Dec 30, 2024

Toyota of Scranton responded

LEESHA65, Thank you for your kind review! We're so glad to hear you had a good experience and found our team friendly. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Enjoy your vehicle! Warm regards, The Service Team Toyota of Scranton

December 19, 2024

Dealership Rating
Employee Rating

They were interested in what’s best for me. We could have paid more for a more luxurious car- but they worked with us. I love my car. More

by ZORBA9560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicki Natiello

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Dec 20, 2024

Toyota of Scranton responded

ZORBA9560, Thank you for sharing your experience! We're thrilled to hear that our team prioritized what was best for you and worked with you to find the perfect car. It's wonderful to know you love your car—enjoy every mile! If you ever need anything, don't hesitate to reach out. We're always here for you. Warm regards, the Toyota of Scranton Team

December 11, 2024

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Employee Rating

Service at Toyota of Scranton is always great. Friendly staff and the work is always great More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Kevin Morrow, Brian Cloud, james Brown, Jason Palmigiano , Kevin Cloud

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Dec 11, 2024

Toyota of Scranton responded

LNSEC, Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with our friendly staff and quality service. We look forward to continuing to exceed your expectations in the future! Warm regards, The Service Team Toyota of Scranton

December 05, 2024

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Employee Rating

Kacie was very helpful connecting me with an incomeing phone call. Always very very pleasant. More

by BIGARANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Kacie Greico, Kevin Morrow , Alan Aimer

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Dec 06, 2024

Toyota of Scranton responded

Dear BIGARANCH, Thank you for sharing your positive experience! We’re thrilled to hear that Kacie was able to assist you and provide such pleasant service. She truly embodies our commitment to excellent customer care, and we’ll be sure to share your kind words with her. If there’s anything else we can assist you with, please don’t hesitate to let us know. We appreciate your feedback and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

December 05, 2024

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Employee Rating

Prompt service and associate support by clearly explaining what was needed.as well as updating me during the service visit. More

by SGRAY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2024

Toyota of Scranton responded

Dear SGRAY6, Thank you for your kind review! We’re delighted to hear that you received prompt service and clear communication during your visit. Keeping our customers informed every step of the way is a priority for us, and it’s wonderful to know that we met your expectations. We appreciate your trust in us and look forward to assisting you again in the future. Safe travels! Warm regards, The Service Team Toyota of Scranton

December 04, 2024

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Employee Rating

I feel as though I get the run around every time I bring the truck in, especially when my wife brings it in. The last instance with the tire she was told that they were rotated improperly but when they fou More

by CHRISTOPHER.COAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 04, 2024

Toyota of Scranton responded

CHRISTOPHER.COAR, Dear Christopher, Thank you for sharing your feedback and bringing these concerns to our attention. We're truly sorry to hear about your experience and that you feel you've been getting the runaround during your visits. This is not the level of service we strive to provide, and we understand how frustrating this must have been for both you and your wife. Your concerns regarding the tire rotation and brake pad explanation are important to us, and we’d like the opportunity to review the situation in detail to ensure everything was handled appropriately and transparently. Additionally, we’d be happy to address the pricing concerns to provide clarity and discuss any options we can offer. Please reach out to me directly at 570.702.8776, so we can further discuss this and work towards a resolution that earns back your trust. We value your loyalty as a Toyota of Scranton guest and want to ensure you feel confident and supported during every visit. Thank you again for your feedback, and we look forward to speaking with you soon. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 25, 2024

Dealership Rating
Employee Rating

Great customer service. There was a noticeable improvement in how my vehicle drives now. The vehicle drives smoother and more efficient. More

by IANALEX87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 25, 2024

Toyota of Scranton responded

IANALEX87, Thank you for your wonderful feedback! We're thrilled to hear that you noticed an improvement in how your vehicle drives after your visit. Providing great customer service and ensuring your vehicle runs smoothly and efficiently are top priorities for us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 19, 2024

Dealership Rating
Employee Rating

The service coordinator for my RAV4 service appointment was very good. She kept me informed. More

by T.BARBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 19, 2024

Toyota of Scranton responded

T.BARBONE, Thank you for your kind words! We're glad to hear that our service coordinator, Stephanie, provided excellent communication and kept you informed throughout your RAV4 service appointment. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 14, 2024

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Employee Rating

The attendant who took care of us while waiting for our car to be done was kind and helpful! More

by JRWARNOCK28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Kevin Morrow , Alan Aimer

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Nov 14, 2024

Toyota of Scranton responded

JRWARNOCK28, Thank you for your feedback! We’re glad to hear that our attendant made your wait a pleasant one. Providing helpful and friendly service is what we strive for, and it’s great to know we met your expectations. We look forward to your next visit! Warm regards, The Service Team Toyota of Scranton

November 13, 2024

Dealership Rating
Employee Rating

Always receive excellent service. Kept informed of status, needs and concerns.Stephanie was attentive and polite. Good experience. . More

by DAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 13, 2024

Toyota of Scranton responded

Thank you, Dave, for sharing your experience with us! We're thrilled to hear that Stephanie took great care of you and kept you well-informed throughout your visit. Providing attentive and excellent service is our priority, and it's wonderful to know we delivered. We appreciate your trust in us and look forward to serving you again! Take care, The Service Team Toyota of Scranton

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