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Stephanie McNair
Stephanie McNair at Toyota of Scranton

Stephanie McNair | Page 5

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
499 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

11 yrs, 10 mos

4.8

499 Reviews

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499 Reviews of Stephanie McNair

May 16, 2025

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Employee Rating

I gave you a five because of Stephinie. The car gets ONE star. Worst car I have EVER owned!!!! More

by DRPROSTHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Warrington

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May 19, 2025

Toyota of Scranton responded

DRPROSTHO, Thank you for taking the time to share your feedback. While we’re truly sorry to hear that you’re disappointed with your vehicle, we’re very grateful for your kind words about Stephanie. She takes great pride in providing excellent service, and we're glad she made a positive impact during your visit. If there's anything we can do to further support you or address concerns with your vehicle, please don’t hesitate to reach out—we're here to help. —Toyota of Scranton Guest Experience Team

May 20, 2025

DRPROSTHO responded

Why is it ok to buy a new car only to have it in the dealership about ten times within a year and a half? Why is it ok to have your cruise control shut off at anytime forcing you to pull to the side of the road. Turn off your vehicle and open the door only to restart your car. Just to get the cruise begin to work. Dealership says sorry we can’t duplicate my concern. Receive a notice from your dealership that my car notified them of an emergency brake issue. Only to be told my car does not show up anything wrong when you stop at the dealership. They run the diagnostic test only to inform me well there is nothing wrong. Remember they called me!! Original issue was the information screen keep having issues. Well after 1.5 yr. It was replace. Well it fixed the concern only to have other cancellation issues show up. Oh how about being asked if I wanted the car evaluated for a trade in. Only to get a quote that is 5000.00 lower than what an online quote. Add insult how about having Jake call me a few weeks later to leave a message to call him back about getting a possible quote for the car! This is truly the WORST CAR I have ever owned

April 21, 2025

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Employee Rating

No Issues. Dropped off vehicle. Ready when promised. Great Service and thanks to Stepanie for wonderful service once again. More

by CHICAGOBEARS3485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 22, 2025

Toyota of Scranton responded

CHICAGOBEARS3485, Thank you for the kind words and for being a valued guest! We're happy to hear everything went smoothly and your vehicle was ready as promised. Stephanie will be thrilled to know her service made a positive impact once again. We truly appreciate your continued trust in Toyota of Scranton and look forward to seeing you next time! — The Team at Toyota of Scranton

April 21, 2025

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Employee Rating

First time for service, Was a bit confusing learning the system. Once I figure the system out easy peasy. More

by MHAKWATUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair

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Apr 22, 2025

Toyota of Scranton responded

MHAKWATUT, Thank you for sharing your experience with us! We understand that navigating a new service process can feel a bit confusing at first, and we truly appreciate your patience. We're glad to hear that once things clicked, it was smooth sailing. Please know that we're always here to guide you through the process and make each visit easier and more comfortable. We look forward to seeing you again and making your next experience even better! — The Team at Toyota of Scranton

April 12, 2025

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Employee Rating

Great service and attentive service support! Also , love that I can work and enjoy a snack while waiting for my car service to be completed . More

by COACHANDSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2025

Toyota of Scranton responded

COACHANDSUE, Thank you for the great review! We're glad you enjoyed the service and the convenience of being able to work and grab a snack while you waited. We aim to make every visit comfortable and stress-free. We appreciate your kind words and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

April 05, 2025

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Employee Rating

From check in to check out the service was excellent. Keep up the your service program. More

by JSCZYZYK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

Toyota of Scranton responded

JSCZYZYK, Thank you so much for your kind words and for being a valued customer! We're thrilled to hear your experience from check-in to check-out was excellent. We'll definitely keep working hard to maintain the level of service you deserve. Looking forward to your next visit! Warm regards, The Service Team Toyota of Scranton

March 25, 2025

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Employee Rating

I often hope you can be trusted when you tell me of things needed to be done when I bring my vehicle to you for service More

by SUFIMO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Toyota of Scranton responded

SUFIMO, Thank you for your review and for trusting us with your vehicle’s care. We understand how important it is to feel confident in the recommendations you receive, and we’re committed to building that trust with every visit. If you ever have questions about a suggested service, please don’t hesitate to ask — we’re always happy to walk you through the details. Your peace of mind matters to us, and we appreciate the opportunity to continue earning your trust. Warm regards, The Service Team Toyota of Scranton

March 22, 2025

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Employee Rating

This dealership consistently does great work and treats their customers extremely well. The dealership is a comfortable place to wait. More

by valsma
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Toyota of Scranton responded

valsma, Thank you so much for your kind words! We're proud to hear that you've consistently received great service and felt well taken care of by our team. It's also wonderful to know you find our dealership a comfortable place to wait — that means a lot to us. We truly appreciate your continued support! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 16, 2025

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Employee Rating

John Great guy Good Job Will go back to him any time Great service advisor More

by MAGNETIMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins

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Mar 16, 2025

Toyota of Scranton responded

MAGNETIMAN, Thank you for your kind words! We’re thrilled to hear that John provided you with great service. We’ll be sure to share your feedback with him. We appreciate your support and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

March 14, 2025

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Employee Rating

I am always impressed by and appreciative of the service and my overall experience at Toyota of Scranton. More

by DAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Kirkpatrick

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Mar 15, 2025

Toyota of Scranton responded

Hi Dave, Thank you for your kind words! We’re thrilled to hear that you consistently have a great experience with us. Your support means a lot, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

March 13, 2025

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Employee Rating

Jon was incredible to work with! I would highly recommend him and Toyota of Scranton to anyone! More

by CADIEJN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins, Ashley Ochwat

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Mar 14, 2025

Toyota of Scranton responded

CAKIEJN99, Thank you for your kind words! We're thrilled to hear that Jon provided you with an incredible experience. Your recommendation means the world to us, and we truly appreciate your support. If there's anything else we can do for you, don't hesitate to reach out. Enjoy your vehicle! Warm regards, The Service Team Toyota of Scranton

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