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Jim Forti
Jim Forti at Toyota of Scranton

Jim Forti

Estimator

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.0
5 Reviews

Been estimating vehicles since 1995, worked primarily in the Insurance field for multiple companies until the beginning of 2025. Love to golf in my spare time. Avid sports fan. Married for 29 years and have 2 adult children.

Dealership Experience

1 yr, 1 mo

Industry Experience

30 yrs, 10 mos

Specialties & Trainings

Licensed PA Appraiser

4.0

5 Reviews

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5 Reviews of Jim Forti

June 26, 2026

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Employee Rating

Worthless platinum warranty that covers nothing. Truck has been to the dealership 2 times still not fixed. Never buy another Toyota, very disappointed with problems with the truck!! Unresolved daily More

by KEVINHANNON672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Thomas, Mary Jo Preno, Jammie Marcen, Pat Gallagher, Brian Cloud, Tara Perri, Stephen Dudascik, Justyn Richards, Alayna Harding

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Jun 26, 2026

Toyota of Scranton responded

Kevivhannon672, Thank you for sharing your feedback. I understand how disappointing it is when a warranty claim does not receive the outcome you were hoping for, especially after bringing your truck in more than once. Our team submitted your paint concern to Toyota for warranty consideration and advocated on your behalf throughout the process. While we understand your frustration, the warranty determination was made by Toyota and was not a decision made by Toyota of Scranton. I appreciated the opportunity to speak with you about your concerns, and I'm sorry we were not able to provide the resolution you were seeking. If you have additional questions or would like to discuss your experience further, please don't hesitate to contact me. Mary Jo Preno Guest Experience Manager Toyota of Scranton

April 29, 2026

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Employee Rating

Stephanie and the service dept are wonderful. Stephanie was patient and kind guiding me through the whole process. Everyone was on time and the waiting area is extremely comfortablew More

by MYSPECIALYORKIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair

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Apr 29, 2026

Toyota of Scranton responded

MYSPECIALYORKIES, Thank you for your kind review. We’re so happy to hear Stephanie and our service team provided such a wonderful experience. Stephanie’s patience and kindness mean a great deal, and we’re glad she helped guide you through the entire process. It’s also wonderful to know you found everything on time and enjoyed our comfortable waiting area. We truly appreciate your support and look forward to taking care of you again at Toyota of Scranton. Warm regards, ~The Service Team Toyota of Scranton

April 24, 2026

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Ashley us always a joy to work with as mh advisor a shower rhe dealers techs are the best. More

by rjs671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ochwat, Justyn Richards

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Apr 28, 2026

Toyota of Scranton responded

rjs671, Thank you for the wonderful review! We’re so glad to hear Ashley is always a joy to work with and that you have confidence in our technicians as well. We truly appreciate your kind words and your trust in Toyota of Scranton. We look forward to taking great care of you again in the future! Take care, ~The Service Team Toyota of Scranton

March 30, 2026

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Our salesman Jonathan was awesome, we would definitely work with him again, he was informative and very helpful. More

by TARA_HOEY
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Kreinberg

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Mar 30, 2026

Toyota of Scranton responded

TARA_HOEY, Thank you for your kind words! We’re so glad to hear Jonathan made your experience a great one—being informative and helpful is exactly what we strive for. We truly appreciate your support and look forward to working with you again in the future! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

February 27, 2026

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Employee Rating

Took care of my service needs very timely easy to get in and out thank you More

by MOOSEG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2026

Toyota of Scranton responded

MOOSEG, Thank you for your feedback! We’re glad to hear your service visit was timely and that it was easy to get in and out. We know your time is valuable, and making the process smooth and efficient is always our goal. We truly appreciate you choosing Toyota of Scranton — thank you again! Warm regards, ~the Service Team Toyota of Scranton

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