Stephen Albanese
Stephen Albanese at Liberty Subaru

Stephen Albanese | Page 4

Service Advisor

Liberty Subaru

55 Kinderkamack Rd
Emerson, NJ 07630

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4.3
52 Reviews
4.3

52 Reviews

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52 Reviews of Stephen Albanese

December 14, 2018

Dealership Rating
Employee Rating

car delivery car was ready on time Anthony explained the workings of the car very well Dave handle the paper work for the purchase and explained it clearly dan as More

by oldmario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Anthony Cirillo , Augie Ercolino, Dave Finkel, Bob Osterlof

Dec 14, 2018

Liberty Subaru responded

Thank you for your customer loyalty, we appreciate it! We are so happy to hear that you had a very helpful and timely car buying experience here with our team! Your satisfaction is our top priority! We hope your wife is enjoying her 3rd Forester and you are enjoying your 6th Outback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2018

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Employee Rating

Satisfied repeat customers This is our fifth Subaru since 2011, four from Liberty and Jeff Miletta. The overall honesty and courtesy of Jeff in sales right thru to Dan and the More

by Carl and Eileen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Jeff Miletta, Rob Bontemps , Chris Armeli, Augie Ercolino, Bob Osterlof, Bryan Vignali

Nov 13, 2018

Liberty Subaru responded

Thank you so much for your customer loyalty and buying your fourth car from Liberty Subaru! We are so happy to hear that this was the best you have ever experienced! Our team strives to provide 100% satisfaction and we are pleased to hear that this was the case during your recent visit! If you ever need anything else from us, please feel free to give us a call or stop by. We hope to see you soon! Have an awesome day!

November 02, 2018

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Employee Rating

Always a Pleasant Experience (3rd time in 5 years) I worked with Jeff Miletta 3 times within 5 years and each experience was pleasant and informative. Jeff and team were extremely helpful in walking t More

by subguy82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Miletta, Rob Bontemps , Chris Armeli

Nov 13, 2018

Liberty Subaru responded

Thank you for taking the time to leave us your feedback! We are so happy to hear that you had a pleasant experience with Jeff for the third time in five years! It is great to hear you find our service department to be so friendly during your experiences here. We appreciate your customer loyalty! If you ever need anything else from us, please feel free to give us a call or stop by. We look forward to your next visit. Have an awesome day!

June 23, 2018

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Employee Rating

Great Experience! I just purchased my second vechicle from Liberty Subaru. My wife also leased two of her cars here. This was a second time we dealt with Jeff Wangerin. More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Tom Portee, Jeff Miletta, Rob Bontemps , Augie Ercolino, Bryan Vignali, Jeff Wangerin

Aug 13, 2018

Liberty Subaru responded

Thank you for sharing. We are glad to hear you had such a great experience. Good luck with the new car.

May 15, 2018

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Employee Rating

3rd Liberty Subaru Outback - 300% Satisfaction! I bought my first Outback at Liberty in 2011 and loved it so much that my wife switched from Toyota Camry (the only cars (4) she had ever purchased) t More

by kmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee, John Clarke , Chris Armeli, Augie Ercolino, Bob Osterlof, Bryan Vignali

Aug 13, 2018

Liberty Subaru responded

Thank you for sharing your experience. We are happy to hear it was a great one! Good luck with the new car!

February 18, 2018

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Employee Rating

Liberty Subaru My experience with Liberty in servicing my 2006 Outback was the deciding factor in purchasing a second Outback. Twelve years of excellent service, esp More

by Louise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee, Daniel Rovelli , Chris Armeli, Augie Ercolino, Bob Osterlof, Bryan Vignali

May 23, 2018

Liberty Subaru responded

We are so happy to hear you have such great experiences with our staff, and we hope that you are enjoying your new Outback! Your kind words mean so much to us, and we appreciate you taking the time to leave a review. Thank you, we hope to see you back again!

January 30, 2018

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Employee Rating

Great Purchase, Great Service I purchased my 2nd Subaru Outback from Jeff Wangerin on 1/29/18. He had to wait 11 years and 243K miles later! That's because the service department More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Armeli, Augie Ercolino, Dave Finkel, Bob Osterlof, Bryan Vignali, Jeff Wangerin

Apr 24, 2018

Liberty Subaru responded

Thank you so much for choosing Liberty again, we appreciate your customer loyalty!! We hope you are enjoying your second Outback, and so pleased that Jeff was able to assist you! It's so great t o hear your other Subie lasted so long, and we are so pleased that you took advantage of our wonderful service department! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please don't hesitate to reach out. Thank you so much for sharing your experience with us!

January 01, 2018

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Employee Rating

Great experience buying an Outback Cyrus was great; Rick sent sandwiches to the Port to nudge our car out of the snow! Great dealers!! Feel like family. Service is extraordinary!! More

by Aasp1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Tom Portee, Dan Lidestri , Chris Armeli, Cyrus Ashtyani, Bob Osterlof, Nikki

Mar 02, 2018

Liberty Subaru responded

We are so happy to hear you had a great experience with our staff, and we hope you are enjoying your new Outback! Thank you for sharing your review, we hope to see you back again!

July 28, 2017

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Employee Rating

Scammers!! The people who sold me the car were nice and worked with me very little on price however they scammed me on the warranty for my vehicle. I paid an ext More

by Ryguy45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Armeli, Augie Ercolino, Bob Osterlof, Bryan Vignali, David Finkel

Jul 29, 2017

Liberty Subaru responded

Hello, Ryguy45...thank you for taking the time to leave feedback on your phone call with Bob. If he came off as being "rude" during your conversation, and "talking to (you) like (you're) an idiot", that certainly was not his intention. When you called, you let us know that your clutch was slipping. What Bob was trying to convey is that the clutch is a wear item (similar to windshield wipers, tires, and brake pads), and is only covered for 3 years or 36,000 miles...whichever comes first. The rest of your transmission components (hydraulic system, gears, bearings, etc.) are covered under your service plan, but if the clutch is slipping, it's likely not due to a failure of these other parts. He wanted to be upfront and ensure that the right expectation was set for your visit...it wouldn't be fair to you if he were to spring this type of information on you AFTER your car has been disassembled. Since your car hasn't been here for us to confirm what is actually causing your clutch to slip, my recommendation is that you re-schedule your appointment so that we can figure out exactly what's going on...right now, we're speculating based on a phone conversation. If we discover that clutch is the cause of your issue, given the fact that you've only had the car for a year and have only put about 10,000 miles on it since you bought it, I'm confident that we can get you taken care of. If you'd prefer not to work with Bob, ask to speak with Chris or Bryan...I'll make sure they're expecting your call.

May 02, 2017

Dealership Rating
Employee Rating

Long Time Customers We have been leasing cars from Liberty Subaru for decades. Our salesperson. Jeff Miletta, is knowledgeable, personable, and wonderful. Danny Cohen is More

by subaru4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Tom Portee, Jeff Miletta , Chris Armeli, Augie Ercolino, Bob Osterlof, Nikki Paladino, Bryan Vignali

May 03, 2017

Liberty Subaru responded

We are so happy to hear how comfortable you are at our dealership, and how well you've been treated by our staff! We thank you for choosing our dealership for your leases and using our service department. Hope that you are enjoying your new car, and we look forward to seeing you back again! Thank you for your review!

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