Stephen Albanese
Stephen Albanese at Liberty Subaru
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Stephen Albanese | Page 4

Service Advisor

Liberty Subaru

55 Kinderkamack Rd
Emerson, NJ 07630

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4.4
44 Reviews
4.4

44 Reviews

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44 Reviews of Stephen Albanese

July 28, 2017

Dealership Rating
Employee Rating

Scammers!! The people who sold me the car were nice and worked with me very little on price however they scammed me on the warranty for my vehicle. I paid an ext More

by Ryguy45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Bob Osterlof , Chris Armeli, Augie Ercolino, Bryan Vignali, David Finkel

Jul 29, 2017

Liberty Subaru responded

Hello, Ryguy45...thank you for taking the time to leave feedback on your phone call with Bob. If he came off as being "rude" during your conversation, and "talking to (you) like (you're) an idiot", that certainly was not his intention. When you called, you let us know that your clutch was slipping. What Bob was trying to convey is that the clutch is a wear item (similar to windshield wipers, tires, and brake pads), and is only covered for 3 years or 36,000 miles...whichever comes first. The rest of your transmission components (hydraulic system, gears, bearings, etc.) are covered under your service plan, but if the clutch is slipping, it's likely not due to a failure of these other parts. He wanted to be upfront and ensure that the right expectation was set for your visit...it wouldn't be fair to you if he were to spring this type of information on you AFTER your car has been disassembled. Since your car hasn't been here for us to confirm what is actually causing your clutch to slip, my recommendation is that you re-schedule your appointment so that we can figure out exactly what's going on...right now, we're speculating based on a phone conversation. If we discover that clutch is the cause of your issue, given the fact that you've only had the car for a year and have only put about 10,000 miles on it since you bought it, I'm confident that we can get you taken care of. If you'd prefer not to work with Bob, ask to speak with Chris or Bryan...I'll make sure they're expecting your call.

May 02, 2017

Dealership Rating
Employee Rating

Long Time Customers We have been leasing cars from Liberty Subaru for decades. Our salesperson. Jeff Miletta, is knowledgeable, personable, and wonderful. Danny Cohen is More

by subaru4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Tom Portee, Jeff Miletta, Bob Osterlof , Chris Armeli, Augie Ercolino, Nikki Paladino, Bryan Vignali

May 03, 2017

Liberty Subaru responded

We are so happy to hear how comfortable you are at our dealership, and how well you've been treated by our staff! We thank you for choosing our dealership for your leases and using our service department. Hope that you are enjoying your new car, and we look forward to seeing you back again! Thank you for your review!

February 22, 2017

Dealership Rating
Employee Rating

Best Place To Get Your Car!! I bought my Subaru Crosstrek a year ago now and I love it!! In just a year I hit well over 13,000 miles but it's in great shape and gets me everywhere More

by catphotos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2017

Liberty Subaru responded

We are so happy to hear you are loving your new Crosstrek, and having a great experience at our service center! Also, we hope your dad is enjoying his new car! Thank you for your review, we hope to see you back again!

February 09, 2017

Dealership Rating
Employee Rating

My 5th Subaru from this dealership Liberty Subaru is FANTASTIC ! Thanks to Tom Portee, Jeff Miletta, Bob Osterlof, Nikki Paladino, Augie Ercolino and the whole crew at Liberty in Emers More

by pak32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Tom Portee, Jeff Miletta, Bob Osterlof , Augie Ercolino, Nikki Paladino, Bryan Vignali, Alex Welch

Feb 10, 2017

Liberty Subaru responded

We hope you are enjoying your brand new Crosstrek, and appreciate your wonderful feedback! Thank you for being such a loyal customer, we're so glad you are part of the Liberty family! Thank you for your review, we hope to see you back for the 6th Subaru!:)

June 02, 2016

Dealership Rating
Employee Rating

The Best I have been a customer since 1998. I Purchased or leased 10 subarus for my company and lately myself. I had been always highly satisfied from the purc More

by jeanpaul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Jeff Wangerin, Bob Osterlof , Augie Ercolino

Jun 03, 2016

Liberty Subaru responded

We appreciate your loyalty, it's so great to hear how satisfied you have been with our dealership! Best of luck with your car, hope to see you back again! Thank you for your review!

February 02, 2016

Dealership Rating
Employee Rating

Very Good customer service Ed was very helpful and made the purchasing process very Easy and Comfortable, also we had some concerns about the car we purchased that were quickly More

by Xjpz12382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee , Jake Barron, Ed Vogel

Mar 16, 2016

Liberty Subaru responded

Thank you so much for your review, we are glad to hear how good your customer service was with us! Enjoy your purchase, hope to see you again!

January 20, 2016

Dealership Rating

26 years 1990 -2016, six cars... need I say more? 1990 Loyale Wagon 1996 Outback Sport 2001 Legacy GT Wagon 2006 Outback LTD Wagon 2011 Outback LTD Wago More

by #6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Jeff Miletta, Jeff Wangerin, Bob Osterlof , Chris Armeli, Augie Ercolino, Kevin Mark

Mar 16, 2016

Liberty Subaru responded

Thank you for being a loyal customer ! Glad to hear how pleased you have been with our services, hope to see you back again! Enjoy your Subaru!

January 18, 2016

Dealership Rating

Excellent Dealership and Service I have been a customer of Liberty Subaru for the past 12 years, and have always received excellent service from the sales, service and finance staff. More

by ld118
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Miletta, Jeff Wangerin, Bob Osterlof , Chris Armeli, Kevin Mark

Mar 16, 2016

Liberty Subaru responded

Thank you for being a valued costumer, we appreciate you choosing our dealership! Enjoy your Subaru car, hope to see you again!

September 17, 2015

Dealership Rating

Pretty good service one minor complaint They've become much better at keeping appointments, before it seemed as though you would schedule it and they just realized it when you walked in but More

by jnicoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bob Osterlof , Chris Armeli

Oct 09, 2015

Liberty Subaru responded

Hi, jnicoll! Thank you for taking the time to leave a review!

August 15, 2015

Dealership Rating

My 2016 WRX I came to Liberty Subaru after buying my first two Subarus from Bill Kolb Jr. in Orangeburg, New York. They turned out to be a disreputable dealership More

by bobcauttero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Bob Osterlof , Chris Armeli, Augie Ercolino, Kevin Mark, Ed Vogel

Aug 26, 2015

Liberty Subaru responded

Hi, bobcauttero! Thank you so much for your kind words! We appreciate you taking the time to leave a review!

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