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Stephen Augustine
511 Reviews
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511 Reviews of Stephen Augustine
June 10, 2020
LOST KEY REPLACEMENT OUTRAGEOUSLY COSTLY I MISPLACED THE KEY TO A 2019 300E MERCEDES, AND TOTAL OF PARTS AND LABOR FOR REPLACEMENT WAS OVER $900. WHILE RALLYE GENERALLY PERFORMS WELL AND FAIR I MISPLACED THE KEY TO A 2019 300E MERCEDES, AND TOTAL OF PARTS AND LABOR FOR REPLACEMENT WAS OVER $900. WHILE RALLYE GENERALLY PERFORMS WELL AND FAIRLY, THEIR ELECTING TO CAPTURE THE LEVEL OF PROFITS THAT THIS PRICING PRESUMABLY INVOLVES WAS PERSONALLY DISAPPOINTING. More
by MICHAELNASSAU
Verified Customer
June 06, 2020
Superior professional and excellent service in every departm ent I am thrilled with my new S5 60 that is just a year old Steve Paladino answered every question over the months I called because of the questions a ent I am thrilled with my new S5 60 that is just a year old Steve Paladino answered every question over the months I called because of the questions about how to use the features that have nothing to do with the driving per se And my first service at the one year mark last month Mr. Augustine was flawless and excellent. Everyone you employ is superior at what they do More
by BVLS
Other Employees Tagged: Stephen Paladino , How the valets who greet you when you enter service are superb
June 05, 2020
Our experience was the same as always......EXCELLENT!!!!!!! The dealership has always been responsive to all our needs with our three cars and whenever we have any questions we call for Steve Augustine who resp The dealership has always been responsive to all our needs with our three cars and whenever we have any questions we call for Steve Augustine who responds ASAP and steers us in the right direction. Everyone at Ralley has been wonderful. More
by EVADUPPS
Other Employees Tagged: Keith Brodman
June 05, 2020
Repair trunk Efficient, and despite difficulty getting part and time delay in finishing (just after re-opening), Stephen Augustine kept in regular contact to keep Efficient, and despite difficulty getting part and time delay in finishing (just after re-opening), Stephen Augustine kept in regular contact to keep me informed. More
by lowell2
Other Employees Tagged: Vincent Vetere
May 31, 2020
Engine repair I received fantastic service treatment from Keith Brodman and his team at Rallye Mercedes. I recently had an engine problem with my GL350 and they we I received fantastic service treatment from Keith Brodman and his team at Rallye Mercedes. I recently had an engine problem with my GL350 and they were extremely responsive in helping to solve my issue. Keith Brodman, Steve Augustine and the Rallye team went above and beyond to develop a Win/ Win solution to fix my engine problem. They care about their customers and always do the right thing. I highly recommend Rallye service and I am very thankful for their strong support and integrity in resolving my engine issues. More
by TOMNEYLON
Other Employees Tagged: Keith Brodman
May 05, 2020
Car Service Trustworthy dealer. Good service and comfortable waiting room. I would recommend Steve Augustine, he is knowledgeable, reliable and pleasant to do bus Trustworthy dealer. Good service and comfortable waiting room. I would recommend Steve Augustine, he is knowledgeable, reliable and pleasant to do business with. Thank you More
by AHRT
April 28, 2020
Service Dept The service people are the main reason I use Ralley. Kenny and Steve are always fabulous!!! I also like my salesman (Ken) whom I have been using The service people are the main reason I use Ralley. Kenny and Steve are always fabulous!!! I also like my salesman (Ken) whom I have been using the last 12 years. More
by ELITEPMHH
Other Employees Tagged: Ken Vachris
April 28, 2020
Strphen Augustine is the best on the Services area. He is very knowledgeable and Professional. Along with Andy Fu from Sales. Is very thoughtful and helpful. I purchase two vehicles in the past 4 years from very knowledgeable and Professional. Along with Andy Fu from Sales. Is very thoughtful and helpful. I purchase two vehicles in the past 4 years from him. More
by RJOKHAI
Other Employees Tagged: Andy Fu , Keith Brodman
April 25, 2020
Excellent Sales and service since I purchased my vehicle in June 2017. Friendly and attentive the moment you walk in. No sales pressure. Thanks Bob, Ramiro and Stephen for all you do. in June 2017. Friendly and attentive the moment you walk in. No sales pressure. Thanks Bob, Ramiro and Stephen for all you do. More
by ESCHWINN17
Other Employees Tagged: Robert Bianchi, Ramiro Milian
April 20, 2020
I like this dealership because of the courtesy provided This is my car purchase at this dealer, I feel comfortable talking to the sales person , he understands me even my sons whenever they take my car for This is my car purchase at this dealer, I feel comfortable talking to the sales person , he understands me even my sons whenever they take my car for service, they said this place is the place to come. People are polite overthere. More
by MARGARETPIERRE52
Other Employees Tagged: Victor Cosme, John Ciccotelli, Ken Vachris, Vincent Vetere
